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RushMyPassportReviews 5,127

4.5

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From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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Robert B.
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Very nice job
July 22, 2015

Very nice job

Date of experience: July 22, 2015
Williams K.
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The phone help was exceptional; professional, courteous and accurate. They walked me through the process and delivered exactly what they said they would, when they would. Can't beat that.

Date of experience: July 22, 2015
Michael J.
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I have never received as excellent customer service as this organization. They are a template others should follow. Exceeded expectations.

Date of experience: July 22, 2015
Louis W.
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It would help if you informed customers who lost their passport that that they have to give a specific reason for the loss; i.e. A sickness in the family, a car accident, your hospitalization. Otherwise great service. Thank you.

Date of experience: July 22, 2015
Rich H.
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The team at rushmypassort.Com were very helpful and extremely simple to do business with. They answered every question and walked me thru the entire process step by step. VERY SATISFIED, Thank you.

Date of experience: July 21, 2015
Robert W.
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Customer service was great, a stress free experience.

Thanks

Date of experience: July 21, 2015
Peter I.
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I was amazed!
July 21, 2015

I was amazed!

The post office stopped helping with passports at 4pm and you found a library with services open till 8pm and I was able to get my package overnighted and expressed back on a Saturday by noon.

I will tell everyone I know who needs a quick turn-around on a passport to use you.

Your service is very expensive but I needed it and you came through and I have no problem paying for it!

Peter

Date of experience: July 21, 2015
Dennis F.
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Service was very professional and courteous
July 21, 2015

Service was very professional and courteous. No hidden surprises. I'm a man of few words so EXCELLENT

Date of experience: July 21, 2015
Janet N.
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...
July 21, 2015

Date of experience: July 21, 2015
Jamie H.
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So so grateful for this service when I booked a trip out of the country and then realized my passport was expired. I had no idea what to do but these folks were amazing. I frantically called and Sam was so kind and patient, walked me through exactly what I needed to do. If you find yourself in a jam these guys will help you out!

Date of experience: July 20, 2015
Donald E.
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...
July 20, 2015

Date of experience: July 20, 2015
Cynthia L.
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Very pleased with the service
July 20, 2015

Very pleased with the service. I had no clue where to start and your company walked me through the process. They also were very patient with me when I called back with questions.

Date of experience: July 20, 2015
J C.
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Great job!
July 19, 2015

Great job!

Date of experience: July 19, 2015
Stephen J.
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Everything from the website, customer service and updates daily on the progress
Was wonderful. Your service from start to finish totally eliminated what could be a stressful
Situation.

Date of experience: July 17, 2015
Richard L.
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I was very impressed with how thorough and quick this service was. Other services I shopped would have taken much longer with the same service. This process is very precise and can be confusing, but the customer service representative was patient and explained step by step. I would definitely refer Rush my Passport to others in the same emergency situation we were in.

Date of experience: July 17, 2015
Susan D.
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I had a lot of questions and called about 5 times. The staff all were extremely pleasant and helpful. There were some inconsistencies in advising what items needed to be forwarded for processing. A slightly revised check-off list saying for instance which items go in the sealed envelope and which items your firm needs copies of. I was given different advice by bs couple of employees. I'm not blaming the staff, I just feel things could be a little clearer.

Date of experience: July 16, 2015
Larry L.
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Great service with customer service to match
July 16, 2015

Great service with customer service to match. My Questions were answered quickly and my overall experience was perfect
Thanks

Date of experience: July 16, 2015
Stephen R.
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The people who I spoke with at Rush My Passport were extremely helpful. Thank you!

Date of experience: July 16, 2015
CKB A.
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Great experience
July 16, 2015

Great experience. Passport delivered earlier than projected date

Date of experience: July 16, 2015
Steffens R.
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...
July 16, 2015

Date of experience: July 16, 2015