Rural King

Purchased screwdriver sets marked "on sale" check out time and rang up regular price! Bird dogged the entire time while shopping literally 3 employees watching us looking at tools Never placing hands on any of the tools just looking! Wife was getting cat food and two employees made rude comments about the fact that she was purchasing cat food? Like wtf! Cashiers are rude AF! Lady if you hate your job THAT much leave!

Placed order based solely on price. Rural King has no systems in place to track or confirm your order is ready for pick up. This lasted over a 28 day period. My order was at the store for over 7 days, but they didn't know that. Corporate customer service was no help. I had to dispute purchase with my credit card company to get money back. They still got away with charging me shipping on an item I would still be waiting for if left up to them.
Check other sources, a local sporting goods store matched the price and I had my item in less then 45 minutes.

This is the worst website ever. They advertise very low prices to draw traffic. Then they take your money for an item they don't ever have because this has happened to me 3 times. When you call they give you a song and dance about the warehouse inventory being off. NO KIDDING probably never had it. I'm done.

The manager at state college store treats her employees bad. One manager Brandon has been accused of
Sexual harassment three or for times and nothing has been done. I would not let any female family members work for a company that puts up with that!

Terrible customer service they are super slow at processing purchases at the gun counter even when not busy. Poor set up has purchaser standing in the way of shoppers. Even when you order a firearm to be delivered to the store online a pay online they go off the date you complete the State forms. The waiting period is 3 days per State and they count 4 days to pick up firearm if it is a handgun without a concealed permit for Florida. I can't say enough about my poor experience twice and will not do business here again

Logansport Indiana store is he best store around. Manager is on the floor helping customers find items. They have face masks available for customers. Employees and management almost always wearing face masks. Store is usually organized. Some of the employees need to be better at assisting customers but that is everywhere I shop. Rural King has just about everything needed and most of the time it is cheaper than Wally world better known as walmart. So if a customer has bad thoughts about shopping at RK, try Logansport store. They are the best. Spread the word.
R Dan W.
Peru In

I ordered an atv sprayer and there was a snafu with the manufacturer, and it didn't arrive. I contacted customer service and they promised someone would call me back. They did, and it was Jennifer Tucker. It was obvious that she had real concern that my experience so far was less than satisfactory. Miss Tucker went to work, and contacted me every step of the way. Jennifer didn't make things right, she made them better than right. Because of this young lady, The Rural King site icon will be on my Homes screen. Great Job Jen!

I have been a customer of Rural King for more than a decade. This is partly by preference and partly by virtue of no other supplier in the area for my needs. Most of the time the items I need for my 2 horses are available. I order by website bc I cannot lift the items I need. The website is TERRIBLE. It looks like it was designed in 1995 and has had no updates since that time. It takes at least 5 minutes to order one item and get it, correctly, in the cart. I have had the site not put the correct number of items in my cart, tell me there is no inventory of what I'm trying to order- when a trip to the store demonstrates 2 pallets on the floor -and give me numerous error codes for my credit card. PLEASE FOR THE LOVE OF gOD, upgrade this site! It needs to reflect that this is a website in the 21st century!

I loved going to rural king until, I'd put a savage 6.5 on layaway and month and half later went to get it out. I filled my back ground papers out and everything submitted. It came back as delayed, ok that's fine things happen. They told me 3 to 5 days. 5 days went by I went to get my gun. Wouldn't let me have my gun, said it was still delayed. I told them that according to the BRADY LAW after 5 days the gun is supposed to handed over to me, if my background check came back that I couldn't buy then cops would come get it. So rural king proceed to tell me that it's against store policy to follow this laws. Which I don't understand that a store could over ride federal government. Anyway I got my money back at which the kept a 10 dollar restock fee. I went to another store and bought the same gun and walked out the door with it the same night I bought it. I wouldn't recommend buying a gun from here

The ASMs are all best friends, get away with doing minimal work throughout the day. They've all got a superiority complex once in the position, with the exception of one, who was always that way. They're incredibly disrespectful to anyone under them except for a few favorites they have, and it shows blaringly obvioualy. They pile tasks onto other employees including the HR rep, whose job is NOT to be moving freight or any other task on the floor as it isn't their job. Now they have no time to assist employees with issues or check scheduling requests.
There's a particular employee who keeps stealing coworkers food and drinks, sabotaging things in the breakroom which can and have made coworkers sick but management won't do anything about because, and this is an actual quote, "There's no cameras back there so we can't do anything about it." They have the witnesses but refuse to punish the person.
There is no longer a dedicated person to clean restrooms and they have not been cleaned in 2 weeks now. The mop bucket still has the same black water in it. The floors and toilets are nasty, even the stall walls are disgusting. There's no ventilation in employee OR customer restrooms.
I respect the store manager for all the effort they put forth but they seem to have difficulty getting the ASMs under control. Management needs an extreme make over.
Special attention needs to be given to the chicks as well. Their care is severely lacking as of late. I would attach photos but they may upset some people.

Overall, I love my job and really enjoy most of my coworkers. It's not a bad place to work but it's easy to go home angry.

Indeed rejected this review.

This store is a great shopping place except if you're spouse works here don't expect them to stay faithful. Workers will have a whole family at home and cheat with a co worker while on the work place. If you ask me a work place should be for work not a dating or cheaters club. Even worse it's the hr and managers sleeping together. I think OSHA should be called in it's against RK rules to have couples working the same shift but let's co workers that sleep together on the job. That's how family's breakup. Even worse I feel bad for the ones who has children at home..

I purchased a gift card online as a birthday gift back on March 22 and never received it even though I contacted them online several times and waited an hour online so I could actually talk to someone. I sent them proof and I still got the runaround. I've filed a dispute with PayPal and we'll see how that goes. What a sorry excuse for customer service. Oh, and when I posted a review on their website, they refused to publish it even though all I said was what happened. I wonder how many bad reviews this place would have if they were honest about them!

Horrible customer service. I ordered three firearms on June 5. I tried patience when my status kept showing "processing" with no other information. After more than 10 days I sent two emails that were never answered and when I called I had to wait 45 minutes to speak with someone. I finally spoke with a representative last Wednesday and was told one of my items was not in stock even though when I ordered it was shown as in stock. I asked if I could get a partial shipment and was told the person who could do that was out of the office but was assured that an email and a note were left on the person's desk. Now I have to order the two firearms that were in stock again and wait another 4 to 5 weeks to get a response. Absolutely incredibly bad service. This was my first experience with RK guns and it will be my last. Customer service is what separates good companies from bad companies and sadly Rural King is bad.

I had purchased one of these lift arms last year from RuralKing. Part was exact replacement and shipping was great. This year I ordered another for the other side of my rotary cutter. Part was exact replacement again. FedEx was only shipping offered. FedEx texted and emailed me daily, stating item was on truck out for delivery, then stating delivery delayed to next day. This went on for six days. RuralKing would not throughly investigate with FedEx. Only repeat texts and emails that I had received. Finally after 6 days of this, my wife and I drove 50 miles to FedEx to pick up item in person. Good bye RuralKing. Never again!

I went to Rural King to pick up a hunting tree stand for my son. The one he wanted wasn't available, so being he was out of state, we were checking for another one. He comes home every November to go deer hunting. Thanks to Josh, Deb and Tim for allowing us to purchase one they had in store for the online price (which was not ringing up the sale price). Appreciate your patience and helpfulness!