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Rugs USA Reviews Summary
Rugs USA has a rating of 3.3 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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So far it's so good. If you can provide free returns that would be great.
I found what I thought I wanted. Color was pretty dull. Fabric is uneven; thin in spots. After a month and a half it still shows the folds from shipping. Sorry I am so harsh but I have made note not to purchase any more of your rugs.
I have dogs and cats and washable rugs are the way to go. The texture of my rug handles the kitchen traffic.
The website was easy to navigate and purchasing was a breeze
Love our new rug, it's perfect for our nursery - so beautiful and soft!
The experience was quick and easy and the selection is great!
Wrong item was shipped. But customer service helped me get the correct pattern and helped with the return.
I can't speak to the quality of the rugs. I attempted to order rugs 2x, but the website is not working. Customer service cannot change a shipping address or apply the original discount code I was issued. Alas, I am out of money to order rugs from another source while I wait 7 - 10 days for them to refund me the $2k I paid.
Very good prices
Delivery was on time/ Good quality rug. Very good customer service
I loved the idea to see how would look the rug in the baby's room before even buy it! Thanks!
Great price on a nice rug. Communication with the company & shipping were excellent. I'm very happy.
So far so good, now we wait! The pads are crappy and not the size to be effective to hold the rugs in place. The rugs are of good quality, should have gone bigger.
Fast delivery, lots to choose from
Would order from here again.
Good filters so i could zero in on exactly what i was looking for. Other sites you have to look & plow through hundreds of rugs.
I thank you so much for saving me a tremendous amount of time. I found exactly what i hoped using your filters. YAY!
Excellent in stock options for rugs; already bought one and liked it so much we decided to order two more.
Website is so responsive. Pricing is great. Rug as described and after a few days even the corners laid flat
I've had a rug I bought for months now and I still love it! It's soft and durable. I'm getting another one!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry that you had trouble placing your order! I see that the first order has been refunded already, so you should see that on your account. The second order is in the process of being refunded, so you should see those refunds within the next 24 to 48 hours.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support