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I have ordered from rugs usa several times, and have been very pleased. The ordering process is easy.
This time I did not receive the rug I ordered. I was away from home when the rug arrived so my husband thought he would surprise me by removing all of our furniture and laying the new rug down, then replacing the furnishings... a big undertaking. (He did not know what rug I ordered and trusted that what arrived was my choice.) By the time I saw the rug, it had been walked on by family and pets for quite a while so I did not attempt to return it since we had "used" it.
The wrong rug is good quality as always. The prices are always competitive and fair.
I ordered a tropical looking sisal/rattan rug for an Asian inspired room. What I received was a checkerboard rug. These two looks do NOT combine.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have ordered from rugs usa several times, and have been very pleased. The ordering process is easy.
Your products are quality, and your prices are fair. Free delivery cinches the deal!
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When I click on a specific rug advertised on Facebook that rug doesn't appear, just your general...
Hi Cynthia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support