Customer service was very helpful in getting me the best price possible for my rug! They have a great selection of sizes and colors to choose from.
Great assistance from Katie through the chat option. It never hurts to ask and you might be surprised. Very accommodating!
There is no place where you choose the size of the rug, that says "low inventory". I ordered (2) 2 x 4 area rugs to match the 8 x 8 rug for my bedroom, with newly sanded floors. Then I get an email, that "due to low inventory" some or part of the shipment may not be available.
I send an email telling them to cancel.
They shipped ONE carpet anyways.
I refused delivery and I emailed KARLA showing her the time I emailed the cancelation. She then showed the time UPS came to pick it up from them. 5 hours AFTER I canceled.
Not a fan of RUG STUDIO.
Their prices are higher then OVERSTOCKS for the exact same carpeting.
FREE SHIPPING and no snotty clerk to deal with.
Blaming the customer when your company admits they are "low on inventory" which in my interpretation ='s we are OUT OF IT RIGHT NOW.
KARLA still could not give me a date as to when the other area rug would come in. If it was a week or two, I would have waited. The end of September when its August 15th is way too long for the room to wait.
WAYFAIR is even better.
I have a friend who has purchased from Rug Studio and she had a great experince. I am looking for a rug and I have already received excellent service
We've ordered several ruges from RugStudio. The customer service we have received has been remarkable!
Chat person was very helpful. Awaiting order which is backordered but have been informed that items are usually received sooner than advertised.
My horrible experience is too long to type. The NON CUstomer Service provided was the worst I have EVER experienced!
My Abelia rug which I LOVE was water damaged. Katie was able to order a new one for me AND extend a discount which is really quite appreciated!
Overview
Rug Studio has a rating of 4.1 stars from 109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rug Studio most frequently mention customer service and great selection. Rug Studio ranks 3rd among Carpets sites.
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- San Antonio, TX, United States
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Business History
For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
Our goal is to offer a great selection, sound values, and outstanding service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members