Rug Studio

This company sold me three rugs all listed as available on their website, I received an email after I placed my order stating the runner I ordered was on back order but would ship by December 30th. I contacted the company on Jan 6th since I had still not received the runner and they told me they do not keep the items in stock but drop ship them directly from the manufacturer. I told the rep that I had called when I got the email to cancel and the rep and was assured that the larger rug would ship and prob sooner than expected ship date. The person I was talking with said no one would have ever told me that and when I asked for a return label for the two smaller rugs I had already received but were no good without the runner she told me they didn't do that and could only offer me a discount tag and that I needed to read their website policies. They have since offered me a return since I posted a negative review on their website. As the dated pictures below show, they are still showing the rug I ordered in stock which they have not had since I ordered it on the 30th. I got a resolve to my issue by contacting oriental weavers directly and a representative was very helpful in getting me a date on when I would finally receive the runner. I decided to keep the smaller rugs and wait the two more weeks for the runner simply because it would take longer to return and process a refund. This company practices deceptive advertising and their customer service is horrible. I would not recommend nor will ever buy from this company again.
Update rebuttal due to rug studios comments below: these rugs were ordered in November of 2020 long before COVID caused any delays and they were weeks late not days. Your company knew you had zero of these rugs in stock and continued to show them in stock after I called and complained to you about your sales practices. I stand by my review and my pictures show when I ordered these rugs and that your page showed them as available when they weren't.

I ordered two rugs from this company and paid by pay pal (big mistake) one was a 5x7 and one was a 2x3. They were nothing like explained and the picture of the colors was wrong. I ordered it Nov 10 and did not get it for three weeks. In the meantime I found some rugs on Overstock and ordered them. I am disabled and it is hard for me to shop for large items. So I looked at their return policy as most companies just let you print a return label and you put it on the package and that is it. Well this company you had to make your own label, but the email inside the package that they said don't open... and write the RA on it and when they get it they will decide if they will refund you or not. So I took it to UPS and said to send ground and to my suprise I spent almost $70.00 to return two rugs that cost me $200.00. I called overstock and asked them why is your company so much cheaper and she said because we give you the return label so you can receive the corporate rate. She was suprised that any company would do that. Plus they said we have the right to not refund you. I have never heard of such a thing and want to warn anyone to never buy from them.

I ordered a rug from them that was said to be a gray color. However when I received the rug it was actually more Brown. Therefore I no longer wanted the rug because it did not match with anything in my home. I contacted the company... they gave me instructions on how to return the rug and told me that I would be responsible for the shipping price. I went to UPS to return the rug... It ended up costing me almost $200 just to send the rug back. I made sure the rug was very nice and secure in the original packaging and put heavy duty trash bags on top to ensure that it would be safe and also wrapped tape around the trash bags from bottom to the top. The rug was double secured. In the original packaging, which was plastic and also additional plastic. I made sure that this was very secure because I wanted to be certain that I would received my refund... A few days later I received an email from the company telling me that I would not be receiving my refund because the rug came to them damaged. They said the damages were because of UPS and the rug would be returned back to me. At this point I'm irate. They sent me two pictures of the rug that were not very detailed with "so call damages". It also showed the trash bags in the original packaging ripped off the rug. There is no proof as to whether UPS did this or that they did this themselves because they did not want to take a loss on such an expensive rug. After talking with them a few times they were very rude and I decided to contact an attorney! As of now I am still out of $1000. I would recommend that no one purchase from them. They do not offer return labels because they know that returning the rug will be so expensive that most will not even bother with it. However if you're like me and you decide to return the rug they will then claim that the rug is damaged. DO NOT BUY! You will be better off purchasing from Rugs USA or overstock.com