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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Very easy to order. The rugs were delivered within two or three days. I love the quality and bright colors.
It was very easy to order the rug. It arrived in 2 days. It looks just like it was pictured. It's more plush than I imagined. It looks great in my space and makes my space feel cosy. I'm very happy with it.
The rug is beautiful and in great condition, however our 10x12 rug was shipped to us folded up into a small rectangle. We had to reroll it 3 times and vacuum it multiple times to get the fold marks out of it. We wish it was shipped and delivered rolled normal and sealed.
It is the best. I have ordered a total of 3 rugs and have been very satisfied with the quality and product. Would highly recommend to anyone interested in purchasing area rugs.
I picked it out and ordered it on Wednesday and it arrived on Saturday. It looks terrific and perfectly fits what I was looking for. I'll be needing a couple of runners and I know right where I'll go.
The rugs were delivered on time and in good shape, and the one that did not look the way we wanted it to look we returned easily and a quick refund was given.
I love that I could see what the rug would look like in my room, before placing my order. I tried all the different color choices. This is great.
Extremely pleased with rugs and service of the company great products perfect addition to my home
It came fast. The size is perfect. I just received it today so haven't put it down yet. The real test is how it holds up.
Excellent very good quality rug, good price and super fast Free Delivery
Yeah! Quick and easy resolution. I got to keep the rug with a price reduction and Rugs.com doesn't get it back in their inventory.
When I rolled out my runner it had a shaved spot the size of golf ball. Yikes! I'm responding to customer service to see how to get this taken care of. AND the color was perfect. Drat!
Love the rugs and the prices have been very affordable.
Was looking for a rug that fit specific parameters. Selection was almost overwhelming; took a while to browse but found what I wanted. Delivered promptly and in excellent condition. Very satisfied and will be shopping again
Great experience for the first time shopping there. A wide range of beautiful rugs and fast shipping to get them to the customers. I was pleasantly surprised. Definitely will be shopping from here again in the future.
Third large rug I purchased from rugs.com...love them all! Great quality too.ty.
I like the screening process on the site to get the colors, size, and shape I wanted. I'm anxious for the rug to get here!
Fast and great service. Great quality and wide selection.
I've ordered quite a few rugs from you in the past, always a good experience...this last one came in the wrong size...your customer service said I needed to take photos to prove this...I'm 77 yrs old not into all this tech or photos, etc...it shouldn't have to be this hard.?.
Rug was better than I expected and was here before it was scheduled.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097