business logo of Rugs.com

Rugs.comReviews 5,961

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey star
grey star
grey star
grey star
grey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Louise S.
Unfollow Louise S.
Share Review
Report Review

Great quality
December 19, 2023

Very easy to order. The rugs were delivered within two or three days. I love the quality and bright colors.

Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Very nice rug
December 18, 2023

It was very easy to order the rug. It arrived in 2 days. It looks just like it was pictured. It's more plush than I imagined. It looks great in my space and makes my space feel cosy. I'm very happy with it.

Date of experience: December 18, 2023
Ohio
1 review
0 helpful votes
Follow Kristin H.
Unfollow Kristin H.
Share Review
Report Review

Rug came folded
December 18, 2023

The rug is beautiful and in great condition, however our 10x12 rug was shipped to us folded up into a small rectangle. We had to reroll it 3 times and vacuum it multiple times to get the fold marks out of it. We wish it was shipped and delivered rolled normal and sealed.

Date of experience: December 18, 2023
Arkansas
1 review
0 helpful votes
Follow Janice Y.
Unfollow Janice Y.
Share Review
Report Review

Outstanding service
December 18, 2023

It is the best. I have ordered a total of 3 rugs and have been very satisfied with the quality and product. Would highly recommend to anyone interested in purchasing area rugs.

Date of experience: December 18, 2023
Illinois
1 review
0 helpful votes
Follow Paul F.
Unfollow Paul F.
Share Review
Report Review

Perfect Rug
December 18, 2023

I picked it out and ordered it on Wednesday and it arrived on Saturday. It looks terrific and perfectly fits what I was looking for. I'll be needing a couple of runners and I know right where I'll go.

Date of experience: December 18, 2023
Illinois
1 review
0 helpful votes
Follow Bill G.
Unfollow Bill G.
Share Review
Report Review

Great experience
December 18, 2023

The rugs were delivered on time and in good shape, and the one that did not look the way we wanted it to look we returned easily and a quick refund was given.

Date of experience: December 18, 2023
New York
1 review
0 helpful votes
Follow Alisa L.
Unfollow Alisa L.
Share Review
Report Review

Awesome Sauce!
December 18, 2023

I love that I could see what the rug would look like in my room, before placing my order. I tried all the different color choices. This is great.

Date of experience: December 18, 2023
Alabama
1 review
0 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Rugs
December 18, 2023

Extremely pleased with rugs and service of the company great products perfect addition to my home

Date of experience: December 18, 2023
Michigan
1 review
0 helpful votes
Follow Debby C.
Unfollow Debby C.
Share Review
Report Review

Good experience
December 17, 2023

It came fast. The size is perfect. I just received it today so haven't put it down yet. The real test is how it holds up.

Date of experience: December 17, 2023
Illinois
1 review
0 helpful votes
Follow Dennis D.
Unfollow Dennis D.
Share Review
Report Review

New Area Rug
December 16, 2023

Excellent very good quality rug, good price and super fast Free Delivery

Date of experience: December 16, 2023
Maryland
1 review
0 helpful votes
Follow Gyleen O.
Unfollow Gyleen O.
Share Review
Report Review

Resolved my rug issue.
December 16, 2023
Updated review

Yeah! Quick and easy resolution. I got to keep the rug with a price reduction and Rugs.com doesn't get it back in their inventory.

Date of experience: December 16, 2023

Oh Nooooo!
December 26, 2023
Previous review

When I rolled out my runner it had a shaved spot the size of golf ball. Yikes! I'm responding to customer service to see how to get this taken care of. AND the color was perfect. Drat!

Date of experience: December 16, 2023
Colorado
1 review
0 helpful votes
Follow Mart W.
Unfollow Mart W.
Share Review
Report Review

Easy shopping and great price!
December 16, 2023

Love the rugs and the prices have been very affordable.

Date of experience: December 16, 2023
Maryland
1 review
0 helpful votes
Follow Kaili C.
Unfollow Kaili C.
Share Review
Report Review

Quality at a fair price!
December 16, 2023

I am Happy with 2 rugs, was also very fast shipping!

Date of experience: December 16, 2023
Michigan
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Great selection
December 16, 2023

Was looking for a rug that fit specific parameters. Selection was almost overwhelming; took a while to browse but found what I wanted. Delivered promptly and in excellent condition. Very satisfied and will be shopping again

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
Follow Sananab C.
Unfollow Sananab C.
Share Review
Report Review

First time buyer
December 16, 2023

Great experience for the first time shopping there. A wide range of beautiful rugs and fast shipping to get them to the customers. I was pleasantly surprised. Definitely will be shopping from here again in the future.

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
Follow Catherine X.
Unfollow Catherine X.
Share Review
Report Review

My perfect rug
December 16, 2023

Third large rug I purchased from rugs.com...love them all! Great quality too.ty.

Date of experience: December 16, 2023
Oklahoma
1 review
0 helpful votes
Follow Barbara O.
Unfollow Barbara O.
Share Review
Report Review

Shopping experience was easy
December 16, 2023

I like the screening process on the site to get the colors, size, and shape I wanted. I'm anxious for the rug to get here!

Date of experience: December 16, 2023
Michigan
1 review
0 helpful votes
Follow Martina H.
Unfollow Martina H.
Share Review
Report Review

Martina
December 16, 2023

Fast and great service. Great quality and wide selection.

Date of experience: December 16, 2023
Pennsylvania
1 review
0 helpful votes
Follow Marilyn T.
Unfollow Marilyn T.
Share Review
Report Review

Wrong size
January 10, 2024

I've ordered quite a few rugs from you in the past, always a good experience...this last one came in the wrong size...your customer service said I needed to take photos to prove this...I'm 77 yrs old not into all this tech or photos, etc...it shouldn't have to be this hard.?.

Date of experience: December 15, 2023
Michigan
1 review
0 helpful votes
Follow Tammy U.
Unfollow Tammy U.
Share Review
Report Review

Great all around!
December 15, 2023

Rug was better than I expected and was here before it was scheduled.

Date of experience: December 15, 2023