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Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I feel fortunate to have discovered Rugs.com when I moved 2 months ago … 7 rugs bought … so far. Excellent true color pictures, written descriptions, use their app to get an idea how the rug will look in your space! Fast, free shipping … helpful customer service! The best!
The rugs I ordered worked out perfectly for what I needed. Liked them so well I ordered two more. Price was very good!
The order came very quickly, which I was very surprised. Color was exactly perfect.
The buying process was seamless and we love the rug!
Super fast shipping & great product! Needed these to go with ones I received in spring.
Thank you!
Quick and easy! And I'm so excited. Can't wait until it gets here!
You have an excellent web site with lots of choices. Your communications are quick and completely well structured.
This site had so many choices to pick from. I loved picking out the rug for my family room. I can't wait to get them.
This is my third purchase, and I love them all.
Send me more coupons and details and I will purchase more of your rugs. I love your rugs. They are great adorable.
I just need a simple rug that's indoor outdoor for our mudroom that gets a lot of snow in the winter time. I picked out this rug in about two minutes. I was able to take a picture of the mudroom and it showed me what the rug would look like in the mudroom and it looked great. What a great feature to have on your website.
We order these rugs at the last minute for Christmas, and they look great in the area we put them. Service was fast about three days from the day we ordered then to the day we received them.
I love their rugs so much I repurchased the sam rug after my dog demolished my last one.
The colour is accurate as seen online which was a concern of mine. I am very pleased.
The rug is soft and try to size and is made
Very well.
It arrived early.
We ordered 2 rugs for our new house and they arrived 2 days early. Very good quality. We will be ordering a couple more soon.
Rugs.com has a good selection of rugs and it is easy to find the right size and color/style. We love the rug we picked out. It met all of our expectations. It came on time. The instructions on set up were clear and very helpful. Our rug settled down nicely looks beautiful.We did call about something and they were so helpful with our questions. We will definitely use rugs.com again!
This is my 3rd purchase from rugs.com. Each time has been a consumer's delight: from the purchasing process, to the speedy hassle-free delivery, to the handsomeness of the rug chosen. Love, love, love our newest rug that arrived today.
Wow, what a great value. I found the perfect rug in perfect colors at a great price.
The rug came quickly with good instructions. Very professional. Looks just as described.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097