On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
The rug is nice, the price was reasonable and the shipping was fast.
Received the rug within 2 days of ordering. Nice product. Exactly as described. I've purchased many times from Rugs.com and have never been disappointed. Very good product for the price.
Painless. No problem following the prompts. Product seems to be good quality.
First time to buy with them. I receive the rug quickly. It was beautiful but it was a little bit too long. It was my fault measuring not theirs. They gave me no trouble about returning it. I bought the correct size and added another rug. Prices are reasonable.
This is a repeat visit for me- the first rugs I purchased were of such excellent quality that I came back here first when it was time to replace more. The shipping speed is always so fast, and everything is packaged securely. Five stars, for sure.
To find a rug to fit a game room is hard. Rugs.com has a lot of sizes and beautiful rugs. I was amazed!
The rug I ordered had some severe creases that I couldn't make lay flat. I contacted Nelly in Customer Service and she gave me step by step directions on how to fix it. I also received a store credit (my choice instead of a partial refund) that she applied to another purchase I had made. I am a totally satisfied customer. I will be back!
I had bought rugs from Rugs.com in the past and the quality of their products was very good. Today. I went back to order a red runner from them and I believe it will still be the same quality.
The variety of choices available can be overwhelming. Fortunately, at the website you can identify what you're looking for in terms of color, patterns, styles, sizes and other criteria. Which made it easy to find just what I had in mind. Then, the details and characteristics of the rugs are provided, along with pictures, videos, and lots of comments from other buyers. What a relief to not have to go to a rug store and not find what you want and settle for something less than what you really were looking for.
And the delivery was prompt and well handled by FedEx. It's a great addition to our new living room.
I also appreciate recommendations on post shipment care!
Awesome experience at Rugs.com, huge selection, great prices fast delivery!
I ordered my rug on Tuesday. I received it on Thursday. It was really fast shipping. I love this rug. It's beautiful Money well spent
I received my zebra rug and unpacked it. I thought it was beautiful. When I laid it down I noticed a defect in the coloring in one spot. But by now I had already taken off all the packaging and there was no way for me to repackage. So I am just going to make do and put the defect under a piece of furniture.
Easy order processing. Great web site…I have used this site before and haven't been dissatisfied. Five star
Rug is beautiful exact colors.It was easy to put down.There wasn't many rolls in it.Very satisfied with purchase but didn't receive my 5% discount.
I was able to find just what I was looking for in a quick and easy manner.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097