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Rugs.comReviews 5,961

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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New Jersey
1 review
0 helpful votes
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Nice rug, fast shipping.
December 29, 2023

The rug is nice, the price was reasonable and the shipping was fast.

Date of experience: December 29, 2023
Pennsylvania
1 review
0 helpful votes
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Great
December 29, 2023

Able to see how the rugs I picked out would look in my rooms!

Date of experience: December 29, 2023
Kentucky
1 review
0 helpful votes
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Quick shipping, lovely product
December 29, 2023

Received the rug within 2 days of ordering. Nice product. Exactly as described. I've purchased many times from Rugs.com and have never been disappointed. Very good product for the price.

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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Always easy n good quality
December 28, 2023

Painless. No problem following the prompts. Product seems to be good quality.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Beautiful rugs.
December 28, 2023

Thank you for beautiful rugs good quality fast shipping.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Awesome!
December 28, 2023

First time to buy with them. I receive the rug quickly. It was beautiful but it was a little bit too long. It was my fault measuring not theirs. They gave me no trouble about returning it. I bought the correct size and added another rug. Prices are reasonable.

Date of experience: December 28, 2023
Maryland
2 reviews
0 helpful votes
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Great rugs and excellent prices
December 28, 2023

This is a repeat visit for me- the first rugs I purchased were of such excellent quality that I came back here first when it was time to replace more. The shipping speed is always so fast, and everything is packaged securely. Five stars, for sure.

Date of experience: December 28, 2023
Florida
1 review
0 helpful votes
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Good Show
December 28, 2023

Excellent experience. Found what I wanted, and always do!

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Beautiful Rugs
December 28, 2023

To find a rug to fit a game room is hard. Rugs.com has a lot of sizes and beautiful rugs. I was amazed!

Date of experience: December 28, 2023
Washington
1 review
0 helpful votes
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Good Product-Great Customer Service!
December 28, 2023

The rug I ordered had some severe creases that I couldn't make lay flat. I contacted Nelly in Customer Service and she gave me step by step directions on how to fix it. I also received a store credit (my choice instead of a partial refund) that she applied to another purchase I had made. I am a totally satisfied customer. I will be back!

Date of experience: December 28, 2023
Nevada
1 review
0 helpful votes
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Ease of request
December 28, 2023

I had bought rugs from Rugs.com in the past and the quality of their products was very good. Today. I went back to order a red runner from them and I believe it will still be the same quality.

Date of experience: December 28, 2023
New Jersey
1 review
0 helpful votes
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Caerpet
December 28, 2023

Cool seeing rug in our room! Very easy process and we are very happy that we were able to do this without leaving the house.

Date of experience: December 28, 2023
Florida
1 review
0 helpful votes
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The variety of choices available can be overwhelming. Fortunately, at the website you can identify what you're looking for in terms of color, patterns, styles, sizes and other criteria. Which made it easy to find just what I had in mind. Then, the details and characteristics of the rugs are provided, along with pictures, videos, and lots of comments from other buyers. What a relief to not have to go to a rug store and not find what you want and settle for something less than what you really were looking for.
And the delivery was prompt and well handled by FedEx. It's a great addition to our new living room.

Date of experience: December 28, 2023
South Carolina
1 review
0 helpful votes
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I also appreciate recommendations on post shipment care!

Date of experience: December 28, 2023
Illinois
1 review
0 helpful votes
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AWESOME!
December 28, 2023

Awesome experience at Rugs.com, huge selection, great prices fast delivery!

Date of experience: December 28, 2023
Minnesota
1 review
0 helpful votes
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Love rugs
December 27, 2023

I ordered my rug on Tuesday. I received it on Thursday. It was really fast shipping. I love this rug. It's beautiful Money well spent

Date of experience: December 27, 2023
New York
1 review
0 helpful votes
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Zebra Rug
December 27, 2023

I received my zebra rug and unpacked it. I thought it was beautiful. When I laid it down I noticed a defect in the coloring in one spot. But by now I had already taken off all the packaging and there was no way for me to repackage. So I am just going to make do and put the defect under a piece of furniture.

Date of experience: December 27, 2023
Georgia
1 review
0 helpful votes
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Great price. Great selection
December 26, 2023

Easy order processing. Great web site…I have used this site before and haven't been dissatisfied. Five star

Date of experience: December 26, 2023
Mississippi
1 review
0 helpful votes
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Angelica rug 7/10
December 26, 2023

Rug is beautiful exact colors.It was easy to put down.There wasn't many rolls in it.Very satisfied with purchase but didn't receive my 5% discount.

Date of experience: December 26, 2023
New York
1 review
0 helpful votes
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Easy Browsing and Use of Rugs.com Site
December 26, 2023

I was able to find just what I was looking for in a quick and easy manner.

Date of experience: December 26, 2023