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Rugs.comReviews 5,961

4.7

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 5,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
162
value
183
shipping
181
quality
157
This company responds to reviews on average within 1 day

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Tennessee
1 review
0 helpful votes
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Rug and performance pad.
January 1, 2024

Beautiful rug and quality pad that enhances the rug.
Rug was so beautiful I ordered a second.

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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As described and arrived as promised
January 1, 2024

This round rug looks like the photos and arrived on time. The quality appears satisfactory for our lanai. It is relatively thin so i am not sure if it will lay flat.
It arrived yesterday as promised so we cannot attest to how well it will hold up. All in all, it looks like it will work just fine under my round 6 seater high fire pit table.

Date of experience: January 1, 2024
Delaware
1 review
0 helpful votes
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Rug order
January 1, 2024

Amazing experience. Bought a Gorgeous rug four our new home from Chris Loves Julia. Fast shipping

Date of experience: January 1, 2024
Texas
1 review
0 helpful votes
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Good communication
December 31, 2023

My rug is on the way—so far so good! You've kept in touch with me and I'm excited to receive it.

Date of experience: December 31, 2023
Washington
1 review
0 helpful votes
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Exactly as advertised
December 31, 2023

We love this rug! Packaging was very well done. Color is beautiful (Green). It's soft. Make sure to get a nonslip pad as it shifts a lot without it.

Date of experience: December 31, 2023
Maryland
1 review
0 helpful votes
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Very Satisified
December 31, 2023

Shipping super fast! Rug was as described and had no odor to it. Unfolded both rugs and they laid flat pretty easily. I will purchase from them again.

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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Good prices and good deals products
December 31, 2023

I found the site easy to use and I like the rugs. Unfortunately, one of the rugs I ordered never did flatten and my cats ruined it so I had to buy another one.

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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6×9 oval rug
December 31, 2023

The rug was delivered quickly and the quality is actually better than I expected. It looks just like the picture online and fits perfect in the space we ordered it fkr. I would highly recommend it.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Great experience
December 31, 2023

Great price, fast shipping, quality rug. What more can you ask for?

Date of experience: December 31, 2023
New Jersey
1 review
0 helpful votes
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It looks just like I thought it would
December 31, 2023

It came quickly. It was easy to set up. It looks great.

Date of experience: December 31, 2023
Illinois
1 review
0 helpful votes
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Great purchase
December 31, 2023

The rugs are great, and arrived very quickly! The reason for 4 stars in lieu of 5 is that they came with no cleaning instructions, so we do not know how to launder them!

Date of experience: December 31, 2023
Arizona
1 review
0 helpful votes
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Love the rug
December 30, 2023

It was our first experience ordering from Rugs.com and everything was great. We found a rug we liked, ordered it and it was delivered right away. We wouldn't hesitate to purchase from them again if we ever need another rug.

Date of experience: December 30, 2023
California
1 review
0 helpful votes
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Beautiful Rugs
December 30, 2023

I liked the selection you have on Rugs, they are very beautiful, all sizes and color.

Date of experience: December 30, 2023
Maryland
1 review
0 helpful votes
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Great product
December 30, 2023

Easy order process,great prices,great products and selection.

Date of experience: December 30, 2023
New York
1 review
0 helpful votes
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Good
December 30, 2023

Received it in perfect condition.
Easy process.
Thanks

Date of experience: December 30, 2023
New York
1 review
0 helpful votes
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Wonderful Holiday Gift
December 30, 2023

I bought this area rug as a house warming gift for a friend. She loves it. The color is perfect. Delivery was timely.

Date of experience: December 30, 2023
Arkansas
1 review
0 helpful votes
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Great Rugs
December 30, 2023

The website was easy to navigate; all my questions were answered before I made a decision to purchase; the purchase was easy and delivery was prompt and the rugs look beautiful.

Date of experience: December 30, 2023
Ohio
1 review
0 helpful votes
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Half moon foyer rug
December 29, 2023

Arrived as scheduled and looks and fits great at front door foyer

Date of experience: December 29, 2023
Nevada
1 review
0 helpful votes
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Order Problem
December 29, 2023

I ordered a rug but received no confirmation number. I called the phone number! The problem was addressed immediately. Problem solved.

Date of experience: December 29, 2023
Texas
1 review
0 helpful votes
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QUALITY RUGS QUALITY SERVICE
December 29, 2023

I HAD AN EXCHANGE AND A REPRESENTIVE WHOS NAME IS PAUL ASSISTED ME.HE WAS POLITE, PATIENT, EFFICENT AND KIND. HE HELPED ME RECTIFY MY MISTAKE AND ALSO PURCHASE THE RUG I SHOULD HAVE ORDERED.DURING THE PROCESS WE HAD A WONDERFUL CONVERSATION THAT HAD MADE A LONG DAY BRIGHTER.WHAT A INCREDIBLE ASSIST THIS YOUNG MAN AND HIS DULCET TONES ARE TO RUGS.COM.THANK YOU FOR PROVIDEING BEAUTIFUL RUGS AND CHARMING HELPFUL SERVICE.

Date of experience: December 29, 2023