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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I no longer shop at the chain jewelry stores. I prefer Ross- Simon's jewelry. I have ordered many pieces. They are high quality and will not disappoint.
Never any issues. I have never returned any items, because, I enjoy wearing them all.
I looked at this ring a ton of times wanting it. I finally bought it and was not disappointed. It is beautiful! I wear it every day and get many compliments. It looks expensive and well crafted. Love it!
When I've had to return a piece (simply because I didn't like it, not fault of Ross Simons), it was extremely simple to do.
I've bought plenty of jewelry I've loved through Roos Simons that I LOVE. However, this ring cuts into both sides of adjoining fingers and therefore, not comfortable at all.
I always loved shopping in the brick and mortar Ross Simons and was sorry when it closed. Tho online store isn't the same as it's geared towards discount shopping rather. However, I appreciate the selection and service and I do find new treasures to buy.
Purchasing from this company was super easy. I appreciate the ability to do payment plans as well as I enjoy shopping without the worries of paying in full. This was my first time purchasing from this company & it was a great experience. I'd recommend!
Beautiful butterfly stud! Can't wait to wear it! Quick shipping
It was very easy to search the product that I was looking for on your website. Plus the process of going through and ordering was very too.
Everything that I've ever ordered from Ross-Simon's has been reasonably priced and it's HIGH QUALITY!
I'm very pleased with this company!
Bracelet arrived broken, reached out to support. Will take weeks to get a replacement, as I have to send this one back then wait until it gets approved for exchange then exchange. Wife's bday was 6/22, honestly terrible experience
The service was great fast the chain is beautiful. But it broke after about two hours of her wearing it we are currently in the the process of exchanging it for a new one so fingers crosses so far you guys have been great
Several of the things that I've ordered over the past few years have been much smaller than I expected or much larger than I expected. And I don't find the prices to be any bargain.
We understand it can be challenging to depict size online, and we always include the product dimensions in the Product Details section, as well as include a picture shown to scale on a model. We do value your business, and we try to always produce great quality pieces at the best prices given the increase in manufacturing and materials. Private message sent.
The picture reflected a blue stone and we got almost clear stones
We regret that the Sky-Blue Topaz Earrings were not as expected. We understand it can be challenging to depict color online. We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. We see that you have returned your piece, and hope you are able to find something else you love. Private message sent.
I've loved all of the products I've purchased from Ross Simon's. My dad used to buy my jewelry from this company and he recently passed away. Buying jewelry from here reminds me of my father.
Wonderful. Thank you so much! I hope I get a wonderful jewelry gift set soon!
The necklace was just perfect for me! The delivery was on point.
Fast and easy to purchase, quick delivery. No issues. Using USPS means it's locked up in my mailbox! Great.
Ring is very nice. I have been looking for years. It is simple and elegant. Same for the earrings. Very nice quality.
I have purchased a number of pieces of jewelry from Ross Simon and have been very pleased with each piece. They have beautiful jewelry at very reasonable prices. They have a wide range of items to choose from. It has become my go to for jewelry. I have purchased for myself as well as gifts.
Just ordered another ring. The process was very smooth. The jewelry has been beautiful.
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Customer experience is important to us, and we regret that we let you down. We see that we have assisted you with a return, and we will exchange this out as quickly as possible when it is received back. We record all interactions with our customer service representatives and will use this as a learning opportunity. Private message sent.