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Ross-SimonsReviews 13,047

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,356
shipping
50
quality
11,500
This company responds to reviews on average within 2 days

Instant Feedback

61,154 reviews
Pennsylvania
1 review
0 helpful votes
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Very nice and elegant! The clasp is sturdy as well.

Date of experience: May 18, 2022
Minnesota
2 reviews
0 helpful votes
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Bracelets
May 18, 2022

It was great and easy to order. Thank you. I love my purchase.

Date of experience: May 18, 2022
Indiana
1 review
0 helpful votes
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Rare Find
May 18, 2022

Still wear clip on earrings and was glad to find them here.

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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The order arrived promptly and the contents were in good condition.

Date of experience: May 18, 2022
New York
3 reviews
0 helpful votes
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Great product - great pricing!
And so many choices!

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Will be returning to store
May 18, 2022

Received bracelet, First of all, doesn't look near 14k yellow gold, it doesn't look like it thickness matched what was displayed in pic and lastly this is wasting my time!

Date of experience: May 18, 2022
New Jersey
2 reviews
0 helpful votes
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Very nice chains
May 18, 2022

I was impressed with the quality of the silver chains I purchased. I was afraid they'd be too thin and ready the break, but they seem too be quite sturdy. Hourly they don't wear it as I wear them.

Date of experience: May 18, 2022
Florida
1 review
1 helpful vote
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I am extremely impressed with my diamond tennis Bracelet. Owning a robust tennis bracelet was on my bucket list, when I saw the prices offered for this piece I jump to the opportunity, however was a bit nervous to purchase such large and pricey piece without seeing it. Boy, was I pleasantly surprised when I open the beautiful package, it is absolutely stunning, the quality of the stone is extremely high. I am over the moon with it and have been wearing ever since. I love my piece, thank you.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Website is very easy to navigate. Great prices and even greater products.

Date of experience: May 18, 2022
Virginia
2 reviews
0 helpful votes
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Easy Ordering
May 18, 2022

Nice little discount. So easy with PayPal on my iPad.

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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Onyx ring gold over silver
May 18, 2022

A bit larger than expected to use as 'pinky ring'.

Date of experience: May 18, 2022
Maryland
4 reviews
0 helpful votes
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Colors I Wanted
May 18, 2022

Easy to shop and order. Fast delivery too! Was able to shop and keep items in my cart to make a final selection and order.

Date of experience: May 18, 2022
Maryland
1 review
0 helpful votes
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Beautiful ring
May 18, 2022

It was good experience. The jewelry is beautiful. They have a great selection of jewelry and the pricing is good with easy check out

Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Graduation gift
May 18, 2022

It was difficult to track but received great customer service when I called. & follow up

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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I found the merchandise in your catalog and ordered on line

Date of experience: May 18, 2022
Connecticut
1 review
0 helpful votes
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Silver snake
May 18, 2022

I ordered the necklace for mothers day and it arrived very quickly. I have the gold and silver one as well.

Date of experience: May 18, 2022
Kentucky
1 review
0 helpful votes
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Excellent
May 17, 2022

Nice items and very pretty. Fast and good quality for the price.

Date of experience: May 17, 2022
California
1 review
1 helpful vote
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Went online. Found the ones I wanted and purchased them.

Date of experience: May 17, 2022
Georgia
1 review
0 helpful votes
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Great bracelets
May 17, 2022

I'm very happy with my 3 bracelets. They shine so much and are very comfortable.

Date of experience: May 17, 2022
Tennessee
1 review
0 helpful votes
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Item damaged
June 16, 2022

Mother of pearl shell glued on crooked. Super mad. Shocked QA missed this or a jeweler just let it go like that.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2022
Barbara J. — Ross-Simons Rep
over a year old

We apologize and agree that the piece should not have shipped with flaws. We have notified our Quality Team to ensure this is not an issue going forward.