From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Excellent all around-service merchandise and price
Awesome discount code & free shipping helped a lot! Thank you so much!
Very beautiful earrings! So unique combination of stones and design! Thank you!
Always a pleasure! Delivery timely and ring is of excellent quality. Ross Simon is my go to jewelry catalog.
This is a beautiful ring but the side stones are a bit larger than I expected causing the ring to be too wide for my finger. It is not a comfortable ring for me to wear.
You have very helpful live people in your customer service department! What a pleasure!
It is VERY annoying to not get the VIP discount when I have applied it correctly.
Your system kicks it out and that seems very suspicious.
Your website will NOT apply my VIP coupon and I'm upset about it!
Overall it was a fast delivery. Will likely shop here again.
Saw a beautiful ring on an ad and didn't make a purchase right away, but kept thinking about it and decided to buy it just a bit later. Great experience with ordering the ring. Came right away and I love it!
Just got home from vacation and opened my package. Very disappointed in the size as I feel it was misrepresented in the photos.
Will call customer service about return instructions as I do not feel the piece is worthy of the price.
It is easy, efficient, can find items easily, can shop nicely as well.
Overall positive. Fast shipping. Easy to navigate website.
I love RS but come on... 100.00 for 2 earring backs.
I cannot wear gold plated over silver. Not enough collection in earrings that are 14K
First time experience with Ross-Simon, definitely would order from them again.
R-S jewelry is always exactly as described, the prices are great and the ordering process is smooth.
The bracelet was not the color of the ad. I don't know if was just a product variability in color or just a misinforming photo.
Nice shopping experience! Price I thought was very reasonable compared to other sources
We purchased this bracelet for our grandaughter's birthday. The second day she wore it, it broke. We have purchased jewelry from Ross Simons in the past with no issues, so we had the bracelet sent directly to her exoecting the usual quality from Ross Simon. Very disappointed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn there were issues with the jewelry you have received. As a trusted business for over 70 years we always want our customers to know what they are buying and can trust they will get what they order. We stand behind our jewelry and will work with you towards a resolution. We do offer a 30-day return policy for exchange or a full refund. Please contact us at 1-800-835-0919 and our agent will assist you.