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Ross-SimonsReviews 13,431

4.7

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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,399
shipping
50
quality
11,894
This company responds to reviews on average within 2 days

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62,296 reviews

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Minnesota
1 review
0 helpful votes
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Sizing
July 6, 2025

Love the products, but wish you would carry more rings in a woman's size 10. Not all of us have delicate hands.

Date of experience: June 26, 2025
New York
1 review
0 helpful votes
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Loved the ring!
July 6, 2025

Bought the ring for my daughter in with my grandson's birthstones. She gave me her size, you sent the ring and it fit her nicely and looked great!

Date of experience: June 26, 2025
Pennsylvania
1 review
0 helpful votes
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A gift for my bridesmaids
July 6, 2025

I'm sure they will be delighted My experience was the best!

Date of experience: June 26, 2025
Hawaii
2 reviews
4 helpful votes
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I Love This Company!
July 6, 2025
Updated review

I bought a pair of gold over s/s-Puppy Paw Earrings; In Black Spinel!
I also bought the Charm to match!
Also: Bought a gold over s/s-Palm Tree with Diamonds Charm!
I Love Them All & Would Highly Recommend This Company! Get Pricing, Customer Service if You need Them, Fast Free Shipping!
Thanks For Your Sales Too!

Date of experience: June 26, 2025

I Love Shopping For All My Jewelry From Your Company!
June 26, 2025
Previous review

I Love Shopping For All My Jewelry From Your Company! I've Never Been Disappointed! Great Selection, Prices, Fast Free Shipping, Etc.! No Matter Where I Live; Everything Arrives On Time, I Also Love Your Choice Of Gold over S/S! I Am A Jewelry Maker Myself, I Perchance A Lot of Fill-In Piece's, From You! Much Mahalo Nui Loa & Aloha, Diana Miller

Date of experience: June 16, 2025
Alabama
1 review
1 helpful vote
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Lovely
July 6, 2025

I bought the starfish necklace for my beach girl and she loves it!

Date of experience: June 26, 2025
Indiana
1 review
1 helpful vote
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Good quality
July 6, 2025

Easy to order. Good pricing. Fast delivered very. Items as described.

Date of experience: June 26, 2025
Rhode Island
3 reviews
0 helpful votes
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Very pretty
July 6, 2025
Updated review

Very pretty but on the smaller side. Stones seem to be good quality.

Date of experience: June 26, 2025

Very easy to shop and place an order
October 25, 2024
Previous review

Very easy to shop and place an order.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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I've always been pleased with shopping at RS. The one time I had to return an item, there was no problems.

Date of experience: June 26, 2025
New Jersey
1 review
0 helpful votes
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Long time quality gold, silver, and gem stone lover... the pieces I've purchased are always quality made with unique designs and compliment-worthy accents to my wardrobe. Not to mention the sales allow me to purchase for myself and gift others at the same time.

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Easy to order and receive! Nice packaging. Nice ring!

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
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Birthday Present
July 6, 2025

The Byzantine style ID bracelet is beautiful, and my daughter loves it. The engraving was perfect.

Date of experience: June 26, 2025
South Carolina
1 review
0 helpful votes
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Perfect in Every Way
July 6, 2025

When I opened the box and saw the three initial monogram necklace, I was immediately thrilled! The size of the monogrammed disk and the delicate silver chain were absolutely perfect! The quality of the product is excellent. I would recommend this to everyone who can wear a 16" chain.

Date of experience: June 26, 2025
New Jersey
1 review
0 helpful votes
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Beautiful bracelet
July 6, 2025

I purchased the bracelet for my niece. It's a beautiful piece. Happy with the look and quality.

Date of experience: June 26, 2025
New York
1 review
0 helpful votes
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Deejay
July 5, 2025
Updated review

The product doesn't look like photo. Doesn't appear to be or good quality-flimsy. Disappointed in the chain

Date of experience: June 25, 2025

Things went smoothly
June 25, 2025
Previous review

Things went smoothly

Date of experience: June 15, 2025
Virginia
2 reviews
0 helpful votes
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Customer satisfaction
July 5, 2025

This is the first time I've ordered on line from Ross Simons and I'm completely satisfied
With the process and the product, which is exactly as advertised. An excellent experience in every way.

Date of experience: June 25, 2025
California
1 review
0 helpful votes
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Less than I Expected
July 5, 2025

Was looking for some 2 toned bracelets. The one I chose arrived and while technically it was what I ordered, it was smaller, lighter weight, and less eye catching than it appeared online. I had a similar experience the last time I ordered from R-S, so maybe I should lower my expectations.

Date of experience: June 25, 2025
Florida
1 review
0 helpful votes
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Beautiful pieces!
July 5, 2025

Beautiful jewelry at a great price. And lightning fast shipping! Will definitely shop here again

Date of experience: June 25, 2025
Missouri
1 review
0 helpful votes
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Gift for July 26
July 5, 2025

I will give you a reply when the jewelry is given as a gift on July 26

Date of experience: June 25, 2025
Ohio
1 review
0 helpful votes
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Review of my order
July 5, 2025

Both rings the mesh ring is absolutely the most comfortable and truly stunning and the other ring is stunning as well. Very pleased with both.

Date of experience: June 25, 2025
North Carolina
1 review
1 helpful vote
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I purchased some jewelry, and paid in full for that. But RS wants to extract further value from me, forcing me to work, FOR FREE, as a customer service consultant. RS sent not one, or two, but SEVEN separate demands that fill out a survey. Okay, I'm filling out the survey. I will also block RS, and never do business with the company again.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2025
Barbara J. — Ross-Simons Rep
2 months ago

Ross-Simons typically only sends out one survey request after purchasing a piece of jewelry, and you are never required to fill it out. We regret that you received 7 survey requests, this is not typical and was a result of an unfortunate glitch in the system. We understand your frustration and appreciate your patience. Private message sent.