Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-SimonsReviews 14,649

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

Instant Feedback

73,869 reviews

We monitor reviews for authenticity

Nevada
1 review
1 helpful vote
Follow Cheryl V.
Unfollow Cheryl V.
Share Review
Report Review

Ross-Simons read my mind…
December 9, 2024

Well, you are obviously psychic jewelers, as you showed me my dream ring! I did not know it existed, but I cannot wait to get it.

Date of experience: December 9, 2024
Arizona
1 review
0 helpful votes
Follow Janice R.
Unfollow Janice R.
Share Review
Report Review

A pain
December 9, 2024

Ordering was so difficult that I nearly stopped. Then I phoned and was assured the order was being shipped.
Now I get an en email asking me for more info
What is this?

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
Follow Patrick G.
Unfollow Patrick G.
Share Review
Report Review

Present for a pet owner
December 9, 2024

Very good so far arrived on time and gift wrapping looked very nice.

Date of experience: December 9, 2024
Georgia
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Very Well Pleased
December 9, 2024

Order place no problem.Experience was good? Sorry don't have 50 words, I am giving a good review.

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
Follow Victoria J.
Unfollow Victoria J.
Share Review
Report Review

Wow!
December 9, 2024

Ordering using the website is easy and product descriptions accurate. Order received on time and beautifully packaged. When I opened the package and saw the lovely earrings, my reaction was "wow!".
Great quality at a great price. Thank you.

Date of experience: November 29, 2024
Massachusetts
1 review
0 helpful votes
Follow Kita A.
Unfollow Kita A.
Share Review
Report Review

Jaw dropping
December 9, 2024

I've ordered about four pieces from Ross-Simon. The way I'm amazed with the beauty and quality of each item deserved a rave review. This has definitely become my go to fine jewelry provider.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
Follow Wanda F.
Unfollow Wanda F.
Share Review
Report Review

Nice rings, good prices
December 9, 2024

Nice products. Like ring sizing pdf. Came in a reasonable amount of time. Great packaging.

Date of experience: December 9, 2024
Georgia
1 review
0 helpful votes
Follow Mary Z.
Unfollow Mary Z.
Share Review
Report Review

Stone Looks Like Cheap Glass
December 9, 2024

I am sending back the rings, they look horrible. They are like cheap pink glass.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2024
Barbara J. — Ross-Simons Rep
over a year old

We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

New York
1 review
0 helpful votes
Follow Vidyarattie S.
Unfollow Vidyarattie S.
Share Review
Report Review

Beautiful
December 9, 2024

My experience was no hassle it was very easy to order also delivery was prompt.

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
Follow Judith P.
Unfollow Judith P.
Share Review
Report Review

Wonderful necklace
December 9, 2024

My fun, beautiful glass Christmas necklace is bringing lots of comments and compliments. Thanks!

Date of experience: December 9, 2024
Illinois
1 review
0 helpful votes
Follow Wendy D.
Unfollow Wendy D.
Share Review
Report Review

Good overall! Customer service resolved my issue. Well handled.

Date of experience: November 29, 2024

I thought I was to get $30 off of my first order
December 1, 2024
Previous review

I thought I was to get $30 off of my first order. I got no discount except the sale that was going on.

Date of experience: November 21, 2024
Georgia
1 review
0 helpful votes
Follow N C.
Unfollow N C.
Share Review
Report Review

Just lovely
December 9, 2024

Beautiful emerald ear rings to go with my wife's emerald necklace and ring. A lovely threesome.

Date of experience: November 29, 2024
Maryland
1 review
0 helpful votes
Follow JAMES Q.
Unfollow JAMES Q.
Share Review
Report Review

Stuff
December 9, 2024

The earrings were of good quality but the stones were bigger than I wanted, I will return them for credit soon.

Date of experience: November 29, 2024
Tennessee
1 review
0 helpful votes
Follow Linda D.
Unfollow Linda D.
Share Review
Report Review

Small but Brilliant
December 8, 2024

Very easy to navigate the web site. Earrings are small but great color and brilliance

Date of experience: December 9, 2024
Kansas
1 review
0 helpful votes
Follow Faye O.
Unfollow Faye O.
Share Review
Report Review

What Discount?
December 8, 2024

The entire time I was browsing your website, I was enticed with an additional 10% discount when I placed my order just now, no additional discount. Boo hoo!

Date of experience: November 28, 2024
Pennsylvania
1 review
0 helpful votes
Follow Allison Y.
Unfollow Allison Y.
Share Review
Report Review

I purchased 2 pairs of sterling earrings, and they arrived quickly. Although I find the posts of both to be a little hard to insert, I expect my ears will eventually adjust.

Date of experience: December 8, 2024
Tennessee
1 review
0 helpful votes
Follow Ustina X.
Unfollow Ustina X.
Share Review
Report Review

Beautiful really
December 8, 2024

It's hard to find pretty emerald rings. This was one was perfect.

Date of experience: December 8, 2024
California
1 review
0 helpful votes
Follow Annabell P.
Unfollow Annabell P.
Share Review
Report Review

Excellent
December 8, 2024

Ross-Simon's are very quick with there merchandise, very satisfy

Date of experience: November 28, 2024
Pennsylvania
1 review
0 helpful votes
Follow Brenda I.
Unfollow Brenda I.
Share Review
Report Review

Love them
December 8, 2024

I love the earrings, they are perfect-just what I was looking for.

Date of experience: November 28, 2024
Georgia
1 review
0 helpful votes
Follow VALERIE M.
Unfollow VALERIE M.
Share Review
Report Review

Looked at it for months
December 8, 2024

I've been eyeing this ring forever then just decided to get it. Love it. Glad I did because I was unsure of the quality and now that I received the rings, I was pleasantly surprised. I'll be ordering more.

Date of experience: December 3, 2024