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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Tennessee
1 review
0 helpful votes
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Very pleased
December 14, 2024

I found just what I was looking for at a very reasonable price. It arrived in just a few days and was exactly as advertised. Thank you!

Date of experience: December 14, 2024
Maryland
1 review
1 helpful vote
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Good selection & expedited service
December 14, 2024

Excellent service; no time to fill in xxxxxxxxxxxxxxxxxxxx

Date of experience: December 4, 2024
Indiana
1 review
0 helpful votes
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No other issues to date.
December 14, 2024

The purchases are Christmas gifts and the quality will not be assessed until til then.

Date of experience: December 4, 2024
Ohio
1 review
0 helpful votes
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I have looked many places and no one carried these hoops for studs! I am excited to get these!

Date of experience: December 14, 2024
Wisconsin
1 review
0 helpful votes
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Excellent customer service
December 14, 2024
Updated review

Customer service resolved issue with coupon before I could contact them. Thanks! Excellent service. Looking forward to receiving my order.

Date of experience: December 4, 2024

I was expecting my promised discount and did not get...
December 10, 2024
Previous review

I was expecting my promised discount and did not get it. Will not return if not granted. I ordered for Christmas this year but not again with a tease and no reduction

Date of experience: November 30, 2024
Michigan
1 review
0 helpful votes
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Beautiful but...
December 14, 2024

These are quite a bit smaller than I expected. They look much bigger on the ears of the model in the photos -- you must've found the gal with the smallest ears! They're also heavier than I usually wear, so will have to see if they're ok for me or not.

Date of experience: December 4, 2024
New Jersey
2 reviews
0 helpful votes
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Beautiful necklace! Easy purchasing process!
December 14, 2024
Updated review

Very good! This was Christmas gift for my sister and she loves it! Great ordering process and delivery. Would make another purchase from you.

Date of experience: December 4, 2024

Good, very nice
December 4, 2024
Previous review

Good, very nice

Date of experience: November 24, 2024
New York
1 review
0 helpful votes
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Very good customer service.
December 14, 2024

Orders arrive quickly. Return/ refund process is easy as well.

Date of experience: December 4, 2024
New York
1 review
1 helpful vote
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Gold Bracelet
December 14, 2024

Item is very tiny, picture makes it look larger. Disappointed based on price/size.

Date of experience: December 4, 2024
Illinois
1 review
1 helpful vote
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Always quality jewels
December 14, 2024

Usually completely satisfied with the purchases and if not I never have issues returning.

Date of experience: December 4, 2024
Kentucky
1 review
0 helpful votes
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Bracelet
December 14, 2024

Quickly found what I wanted and easy check out. It is absolutely beautiful.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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One thing that I don't like, I can see the glue that holds the stone in place.

Date of experience: December 4, 2024
Wisconsin
1 review
0 helpful votes
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Good purchase
December 14, 2024

Great shopping experience. Good value. Impressed with easy transaction. Loved the earrings. Item was described well in the description. Will definitely make future purchases.

Date of experience: November 30, 2024
California
1 review
0 helpful votes
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Emerald Pendant
December 13, 2024

Caught my eye as it is similar to a ring I have. It is more beautiful than the photo in the catalogue. Surprise, it was also 30% off. Yea!

Date of experience: December 3, 2024
Delaware
3 reviews
0 helpful votes
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Site kept bouncing back. I did not receive the $30.00 off as promised! There is a big difference between a cultured pearl and a freshwater. A freshwater pearl is not cultured. Can't reach a person in sales department.

Date of experience: December 13, 2024
Wisconsin
1 review
0 helpful votes
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Bali style cross necklace
December 13, 2024

The pendant arrived fast! Wonderful quality! Packaged beautifully. I wear it everyday! Wish the popcorn chain was a 22"

Date of experience: December 3, 2024
Colorado
1 review
0 helpful votes
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Issue resolved
December 13, 2024
Updated review

They took care of an issue I had right away. I appreciate their attention to customer service!

Date of experience: December 3, 2024

No place to put in my coupon
December 12, 2024
Previous review

No place to put in my coupon

Date of experience: December 2, 2024
District of Columbia
1 review
1 helpful vote
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Great products! Great prices!
December 13, 2024

Great website! Easy to navigate. Great jewelry prices. I love the variety of products!

Date of experience: December 14, 2024
Illinois
1 review
0 helpful votes
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Nice prices
December 13, 2024

It was easy to shop and find great items. I'm a little disappointed at the quality of my bracelet, but for the cost I think it's fine. Hopefully it will hold up..

Date of experience: December 16, 2024
Texas
1 review
2 helpful votes
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Honest? You Choose
December 13, 2024

I ordered on line. Clearly said a percent off - either 20 ir 25, I've forgotten. It did not show up. When I called I was told "The price shown is already (that) percentage off. I found this was very close to
Bait and switch." Not what I expected from your company.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2024
Barbara J. — Ross-Simons Rep
over a year old

We are sorry to let you down while shopping. The items purchased were super deal items which are excluded from any additional % off promotions due to the already deeply discounted price. The exclusions are listed in the details section of our promotions. Private message sent.