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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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O The order took 7 weeks to reach me. I felt like this was a bit long.
They took over $130 of my money and never delivered my order. They said it was shipped and even gave me a tracking number but when tracked the USPS has no record of receiving a package to shop. Just the label was printed.
I had no issues dealing with Rosefeels. My disappointment lays with the product itself. It was not good quality as I expected.
I purchased an item as a gift and was given a 5-8 business day shipping date. I received the gift in 15 business days and I swapped 2 emails with the company and their responses were less than satisfactory instead of answering my concerns and questions the responder just sent me the shipping link. The item purchased didn't come as I ordered. I purchased names to be added to a tree and they forgot to put one name. You may have a better experience with the company but I certainly won't buy anything from them again
Took longer than anticipated but overall, satisfied
I purchased an item in November 2023. I tracked the purchase and it said it was delivered on December 1st 2023.However we never received it. I reached out to Rose feel and no one responded. Is this company a fraud. I now spent $40 on a gift that my sister-in-law never received. I am very frustrated with this company.
My item was supposed to be made with a red bird. It has a bee on it. The red bird was to represent my brother who passed away 2 years ago. I can't give this to my mom with a bee on it.
This site would not let me select no stars for the rating. I order from RoseFeels on Dec 12. Suppose to be delivered in 8 or 9 days. I didn't receive my present for my fiancé until 1/12/2024. I will not, would not order anything from them. On top of that I couldn't track the package. I found it in the mailbox then this morning a confirmation email as well asking to rate them. My score is a "0"
Pics a little harder to see than I'd hoped. But still a neat product
Product arrived in perfect condition and just as I designed
Still don't have what I paid for. Your customer service responses to my questions were absolutely no help.
The order took a very long time to arrive. It looks very cheap.
Don't tell people you can get the item in 5 days. I paid extra for that. Its a lie. Plus, do your business in America! I feel like I was rip off with shipping! I would like 10 dollars back!
Started order with Sterlla company but they no longer had what I wanted. They directed me to Rosefeels. I wanted a leather bracelet with 11 beads but they only had a bracelet with 10 beads. I contacted customer service and they changed the website order form so I could get up to 12 beads. I ordered my bracelet and it shipped and arrived in 19 days during the Christmas rush which was sooner than I had expected as each bead had to be engraved. So I got a quality piece of jewelry for my wife with prompt service and great customer care.
The product is terrible quality and the frame even arrived broken.
It's been over a month since I ordered an item. Never received it. Couldn't cancel it because, not only did I not receive a confirmation number, I never received even a confirmation email. But my credit card was promptly billed. So, I've paid for nothing and it's long past the date I could have used it.
The toughest part was choosing a product. Everything was pretty easy.
Never received my product, total loss, waste of my money.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members