On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Online shopping was easy. Shipping was quick and product was very good quality.
Good but no conformation email or tracking number was provided, package also came a couple days late
The product was already broken when it arrived. The frame is also incredibly cheap and feels ready to fall apart. From looking at other reviews, this is a common occurrence.
The item I ordered is fine nothing special. I ordered the item on November 25th and by December 12th I finally got an email from the seller saying my address was incomplete and they could not deliver my item and to contact usps. I did and I was told that the item was returned to the seller on December 7th… so I contacted them and asked if they could just ship it else where as my address all looked correct but unfortunately I've had issues with the address being found in the past. They told me if I wanted them to ship it back out I would need to pay 10 more dollars on top of what I had already paid for the item. The item wasn't going to arrive in time anyways as it was a Christmas gift and I really didn't want to waste more money so I asked for a refund which they denied saying that it was my fault and not their own that it never arrived. So now I'm stuck either paying an extra 10 dollars for an item that isn't even gonna come in time to serve its purpose or be out the 70+ dollars I spent on it. All that aside costumer service was awful. Delayed, short, unhelpful responses. That would take 2-3 days for them to get back to. I won't ever be buying from them again and I DON'T recommend others do either.
I did not get what I paid for. I paid for 10 names and only received 9. Can't get them to fix this. I have screen shots to prove it. First they offered me 20% of my money back but now they want me to pay an additional $15 for the missing piece. I can't display what I received because it's an incomplete family tree. I spent $70 and it's a loss. Do not order from this company. I will be reporting them to the BBB.
It was all good overall except didn't get a confirmation # till the end so I was a little worried.
It was good! Got what i paid for and it looks beautiful.
When received necklaces they were tangled together and not what I ordered.
At first I didn't receive a confirmation email that they received my order. However after contacting them they did respond and verified. The order took almost a month to receive and thankfully I had ordered late November so I got it in time for Christmas. Upon receiving the bracelet, I am very pleased with the way it came out and the box and bag I purchased also. I am pretty sure our friend will love it with his children's names engraved on it but do allow at least a month to receive
Just as ordered and in excellent condition. Thank you so much! Will make a great Christmas gift for my mother.
Ordered Christmas present for my son. Was promised 5 to 8 days delivery never received it and they stopped responding its been a month and a half no response stay clear of this company!
You want people to leave good reviews….follow through with delivering people's orders and maybe one day you'll keep customers. As for those of you who haven't purchased anything from this company (Rosefeel's)…DON'T. You will never get your purchase and there are many reviews out there, read them! This company is a rip off!
The photo arrived and it's so dark I can't even see the image on it. Very disappointed.
I ordered weeks in advance to christmas, i never received an order confirmation and then randomly got a delivery confirmation to which i never received my order. I emailed the company and only to find out that my order was no longer available.
Never received the product was a Christmas gift. This was a huge disappointment and not have settled the issue yet.
I ordered the custom Family Wood Sign, the names were faded looking, not clear and sharp like the pictures. Also, the three dog names were mixed in with the family names, and not with the correct family members. I expected them to be in a group at the end, as in the picture. I expected more for what this item cost and that I would receive what is pictured.
After waiting weeks of delayed shipment. Finally the necklace i paid 90$ for came with a terrible box and a card.
The necklace broke less than a week
Necklaces were packed in one box causing chains to tangle during shipment. Cannot untangle them.
My item has still not been received an I ordered it on November 12th for Christmas. It has been over four weeks and nothing. I emailed customer service and no response? Before ordering I seen tons of reviews stating how much they loved their items so I felt confident when placing my order.
On their website it states order will be shipped withing 12-14 business days and that I will receive tracking information. I still have not even received that.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members