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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Washington
1 review
0 helpful votes
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This plate is plastic.
January 3, 2024

How disappointing. For the price I never imagined this plate would be plastic, and cheap plastic no less. I suppose I should have inquired first. Tried to return it but they wanted me to ship it to China for a refund. In the end they issued a 50% refund to keep the plate.

Date of experience: December 27, 2023
Indiana
1 review
0 helpful votes
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Never again
January 3, 2024

My order was delivered late and it was very cheap looking. I actually had to add an extra frame. I cannot I believe I spent so much money on this

Date of experience: December 27, 2023
Georgia
1 review
0 helpful votes
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Poor quality
January 3, 2024

Shipping was very slow and quality is terrible. Picture we received is not clear at all it's blurry. Nothing like as advertised. Way too over priced for the product I received.

Date of experience: December 27, 2023
Kentucky
1 review
0 helpful votes
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Happy with service and product received
December 27, 2023

Ordering was easy. Shipping took a little while. But, I didn't expect Amazon speed from a private, overseas, company. My only complaint is that I didn't receive a receipt right away. So, I wasn't sure that the order was being processed until I received notice that it has shipped. Not a big deal. It arrived before Christmas and my fiance loves it.

Date of experience: December 27, 2023
Ohio
1 review
0 helpful votes
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The jewelry is nice...but...
January 2, 2024
Updated review

It was easy enough finding the jewelry, but once I completed the order, it was absolute radio blackout until just before the order showed up un my mailbox. I honestly thought I had been scammed. I didn't even have a phone number or email address to contact, and my order took forever. What an awful wait.

Date of experience: December 26, 2023

It was great!
November 25, 2023
Previous review

It was great! My first time on the site.

Date of experience: November 25, 2023
Rhode Island
1 review
0 helpful votes
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Ordered something from the website, it never showed up. Customer service kept telling me to wait and be patient. Then they kept telling me jt shipped, supplied tracking via a site I've never heard of and even that site said they were still awaiting the package being given to them. Reported to BBB

Date of experience: December 26, 2023
Utah
1 review
0 helpful votes
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Great!
December 26, 2023

It turned out beautiful and my mother loved it. Names were placed correctly and straight

Date of experience: December 26, 2023
Florida
1 review
0 helpful votes
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Very disappointed!
January 2, 2024
Updated review

The images for the birth flowers are blurry and poorly Photoshopped. The 2 birds I added are not there. The frame is coming apart. There are smudges on the artwork.

Date of experience: December 26, 2023

No option to pay using my laptop
December 5, 2023
Previous review

No option to pay using my laptop. Emailed then and they said to try it on my phone, which worked.

Date of experience: November 28, 2023
Kansas
1 review
0 helpful votes
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Quality product
December 26, 2023

The product received was excellent quality. I only gave 4 stars because I would have preferred more communication. No email confirming my order was received.

Date of experience: December 26, 2023
Illinois
1 review
0 helpful votes
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I found these on etsy and thought it would be a great gift. I planned out and ordered 3 of them. 1st: I ordered it and it took almost a month to come in although it says 9-12 days. Normally wouldn't care, but holiday season is holiday season. 2nd: the wood color doesn't come close to matching the photos and the engraving is just OK. It isn't detailed like the photos and lacks that nice punch. I'll give a 3 out of 5.

Date of experience: December 26, 2023
Utah
1 review
0 helpful votes
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Sadly poorly made
January 2, 2024

I have received 2 customized maps from them. The first one can in the mail already separated and warped. I tried to get a refund as the product was not up to par and they said they would ship me a replacement one or I could pay to ship it back to China for a refund. I got a second one sent and that one has too fallen completely apart. They only use double sided sticky tape to keep the pieces together and that is just not sticking. Product would be great if they could find a better method to hold to two pieces of wood together. I also paid for rushed shipping and the first packing took over 3 weeks to get here after paying quite a bit extra for rushed shipping.

Date of experience: December 26, 2023
Pennsylvania
1 review
0 helpful votes
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Seems legit, but it's not.
January 1, 2024

Ordered a product for Christmas in November with 2 weeks lead time... still on Christmas day it is in China, where I saw nothing about shipping location. I have contacted them and have been given multiple tracking numbers on track17 which seems like a scam and a please wait a little longer in broken English replies.

Date of experience: December 25, 2023
Iowa
1 review
0 helpful votes
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Late order
January 1, 2024

When we placed the order it said 2-18 day delivery. It has been over a month and when I emailed I was told there were delays due to the volume of sales but they would expedite my order. It was been over another week and my order still says in production.

Date of experience: December 25, 2023
California
1 review
0 helpful votes
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Amazing quality recipe book
December 25, 2023

Got my boyfriend a recipe book for all his delicious meals and it came out amazing and he loved it!

Date of experience: December 25, 2023
Georgia
1 review
0 helpful votes
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Not exactly
December 31, 2023

It wasn't what I expected, I was thinking it was a collage of pictures together for a wall hanging but got building blocks.

Date of experience: December 24, 2023
Missouri
1 review
0 helpful votes
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Terrible customer service
December 31, 2023

Took over a month to get merchandise after I threatened to file a fraud claim

Date of experience: December 24, 2023
South Carolina
1 review
0 helpful votes
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Good
December 24, 2023

It was good took a long time to receive it but it was okay

Date of experience: December 24, 2023
New Jersey
1 review
0 helpful votes
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Just what I ordered!
December 24, 2023

I was worried It wouldn't come. They not only responded to my email, rushing my delivery but it came just in time for Christmas. My mom loved her gift!

Date of experience: December 24, 2023
Illinois
1 review
0 helpful votes
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Not bad
December 31, 2023

One of the name plates was crooked. There were some shipping issues at the beginning

Date of experience: December 24, 2023
Texas
1 review
0 helpful votes
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Gemstone necklace
December 31, 2023

Website had problems using my computer so had to order with the phone. Product did come in on time and correctly

Date of experience: December 24, 2023