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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Illinois
1 review
0 helpful votes
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Wide selection but horrible wait time
January 13, 2024

I enjoyed shopping through the wide selection of items, but in the end I would not order from this site again. I paid extra money for expedition shipping and fast delivery just to wait almost a month for my item and pay over $100 for a piece of partical board.

Date of experience: January 13, 2024
Colorado
1 review
0 helpful votes
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Package took to long to deliver.
January 13, 2024

My package took way too long to ship, I waited an entire month. Obviously it was supposed to be a Christmas gift but it took too long. My order looks great but I wasn't pleased with how long it took to deliver.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
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Item did not meet expectations.
January 13, 2024

Poor quality regarding pressing and gluing components together and the packaging was insufficient for shipping without damage.

Date of experience: January 13, 2024
North Carolina
1 review
0 helpful votes
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SCAM
January 13, 2024

Never received Christmas gift item and then they tried to charge my citing their cancellation policy even though they failed to deliver on two dates they provided. I had to open a dispute to my payment company to get my money back.

Date of experience: January 13, 2024
Minnesota
1 review
0 helpful votes
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Disappointed to say the least. Really hope the money I spent on shipping is returned.

Date of experience: January 12, 2024
Arizona
1 review
0 helpful votes
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Shipping
January 19, 2024

Y'all failed to honor the shipping that the website portrayed, it was not what I would call a satisfactory order.

Date of experience: January 12, 2024
Illinois
1 review
0 helpful votes
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Good customer service
January 12, 2024

I paid extra for shipping but because it needed to be made, the extra I paid for shipping just wasn't possible. These guys comped my order for that and I really appreciated it. It's beautiful!

Date of experience: January 12, 2024
Pennsylvania
1 review
0 helpful votes
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Not what expected
January 18, 2024

It was costly and it was very underwhelming. I am still trying to get someone to contact me for return.

Date of experience: January 11, 2024
Rhode Island
1 review
0 helpful votes
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I wish it was here for Christmas
January 18, 2024

Not that great it should have been here on time and you should not have to write a book on why you are not happy

Date of experience: January 11, 2024
Illinois
1 review
0 helpful votes
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Over a month
January 18, 2024

Ordered on 12/12 as a Xmas gift for my wife, it showed 6-10 days for delivery. Which I thought was a little quick for the item and figured 10-14 days. It's been 1 month and still have not received it. Contacted customer service and was told it would ship the fastest method which is apparently US Mail.

Date of experience: January 11, 2024
Michigan
1 review
0 helpful votes
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I won't be ordering again
January 18, 2024

The product took FOREVER to get here (almost a full month) when I paid for 5-7 day shipping. And when it did get here it was dirty. I had to take it apart to clean the inside of the frame because of the fingerprints.

Date of experience: January 11, 2024
Illinois
1 review
0 helpful votes
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Nothing to review
January 18, 2024

My experience? You want my experience? Nothing that is my experience. It has been well over a month since I ordered this and I still haven't received anything. Yet your company keeps sending me emails asking me to review. Well heres my review

Date of experience: January 11, 2024
Kentucky
1 review
0 helpful votes
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Wait time/ quality
January 18, 2024

Product looked beautiful on the website. The design itself in person is beautiful, but it came broken. The frame looks like it was nailed together but is coming apart. And I waited a month for this to arrive. Very disappointed in the quality and time for a $90 gift.

Date of experience: January 11, 2024
Ohio
1 review
0 helpful votes
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Disappointed
January 18, 2024

My product came in a bubble wrapped envelope and was damaged during shipping. When I sent pictures and asked for a refund, I was told that they could only give me a 20% reimbursement and that the damage was to be blamed on the mail carrier. And to make matters worse I was also asked to fix my product by myself. I do not think I will order from this store again.

Date of experience: January 11, 2024
Missouri
2 reviews
0 helpful votes
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Satisfied customer
January 18, 2024

On time, delivered as promised. Packaged good. Great

Date of experience: January 11, 2024
New York
1 review
0 helpful votes
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The wrong gift was delivered.
January 18, 2024

I ordered a wood sign "mom's garden" with the birth month flowers for my mom. I waited for weeks, excited for her to finally get it and open it. When she finally got it I was disappointed to see that she got a small box that had mini golf pieces in it. Mini golf as in tiny pieces to play golf in the box it came in. I sent an email already and I will continue to email until I get solution.

Date of experience: January 11, 2024
Massachusetts
1 review
0 helpful votes
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Late and Broken
January 18, 2024

Was looking for a Christmas gift 2 weeks before Christmas. Only reason I ordered it was because the website told me it would be delivered before Christmas. It was delivered on January 9th and the wood pieces were broken.

Date of experience: January 11, 2024
Pennsylvania
1 review
0 helpful votes
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Don't buy from here
January 18, 2024

I never received my order and it's been over a month since I ordered.

Date of experience: January 11, 2024
Illinois
1 review
0 helpful votes
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Unsatisfied
January 18, 2024

Product was a huge disappointment. Looked cheap and sloppy. Will not recommend to anyone.

Date of experience: January 11, 2024
Connecticut
1 review
0 helpful votes
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Great Quality
January 11, 2024

Fantastic quality. Never seen anything better my whole family loves it.

Date of experience: January 11, 2024