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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Shipping label created on 5/9/22. Item was given to shipping partner on 5/13/2022. Arrived at USPS origin facility on 5/16/22. I received the item on 5/18/22.9 days after the label was created. I paid extra for 3 day shipping and was not refunded due to the late delivery 9 days later.
The way the picture show ls is that it has gold plated names. This was not the case. It was smaller for what i thought i was buying for 100$..
Received it a week late with no tracking number, had to email to get it shipped even though I place for 3 day shipping. But I eventually got shipped so it is what it is.
The product is visually attractive. However, I don't think that putting the pet's name first (from left to right) is appropriate. The parents and children should probably be listed ahead. Also, 4 weeks production/shipping is a bit long for an item this small and simple.
Came out just like i wanted it to. Love it my mom loves it and it's perfect to have at work to remind you of how much your kids love you
Great material and good communication. I would definitely order again!
Quick and easy ordering process. Quick shipping for a custom product.
The end product was not as pictured. There were burn marks all over it and the the over all quality was extremely lacking for the price I paid. Never buying anything from this sight again and will not recommend it.
Product was amazing. However, the time to complete is not readily apparent. You have to search to find average completion times. Expedited shipping is advertised for quicker delivery. However, following my purchase I received no due date, no delivery date. To their credit, once I reached out they quickly refunded my expedited shipping purchase as the product delivery time is only an estimate AFTER it's finished being made. Once I finally got the product my wife was super happy. I would buy from them again in the future.
It took so long for package to come to me after almost a month
Unfortunately the product received wasn't the quality I had hoped for. Wasn't worth the cost involved in my opinion.
Easy order process, and great product. Rapid response from customer service.
Paid for 3 day shipping and from the day the order was sent out to the day I received it was over 2 weeks very disappointing
The product is fine, just be prepared to wait for it. I may have misread the estimated 4-8 business days. My item was a Mother's Day gift. I ordered it on the 1st, and while I expected it would not be ready on the day, I thought it would be close. She didn't get her item until the 26th.
I would give them 0 star if the settings allow me. We ordered a product from them for Mother's Day in April, and paid $25 for expedited shipping. We haven't received anything in May. They finally agreed to a refund on May 19, but till now, we got no refund, no proof of them trying to refund, they don't even reply to our messages. What a fraud!
The company promise to deliver before Mother's Day. The item was delievered two weeks after Mother's Day. I was ver disappointed with the delievery and quality of the item. The item was colorless.
Bracelet came as ordered and arrived within two weeks of ordering. The only downside is the knots came undone but nothing I couldn't retire and use some clear nail polish to keep them tied
I am completely unsatisfied with the misleading shipping options. I selected expedited shipping (3days) and paid more just to have my order arrive nearly 3 weeks later. Furthermore, the quality of the product is questionable. I would not recommend this company.