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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Product arrived over a week late even with expedited shipping. Also the top layer became unglued the day after receiving it. I will have to get some wood glue to but it back together. Other than that it's nice!
I didn't receive an email when my items I ordered where shipped or when they got delivered. I would say improve on communication when items are shipped and delivered to customer.
Delivery was well after promised delivery date with no communication that there was a delay. I had to contact company myself to find where order was and when it would be delivered.
I was very happy with how my product turned out once I received it. I wasn't sure how long the process would take, but customer service was very responsive and I had my product within a few weeks of ordering. I was hoping for sooner, but understand it takes time to make the products and customize them before shipping. Thanks!
It was okay. The products are customized so it takes a long time for it to be shipped which does cause irritation and anxiousness. I ordered a bracelet for my mother and put the order in april 30th and didn't receive it until mid may.
Very easy to place order, it took a little longer than expected to receive the item and when I got it one of the branches wiggles. I added a little glue and it's fine now.
I bought the necklace for a friend, she was very happy with it!
I ordered my product and selected and paid for the 2 day shipping so I could get it in time for a holiday coming up. The product shipped 10 days later and was received 17 days after ordering. The product it self was great but because of the experience and lack of care or support from the provider I would not recommend this company nor would I purchase again.
Products are unique and make great gifts but getting them is a hassle.
I forgot to add a name to my Mother's Day gift. Rosefeels made sure to answer my email and added the extra name for free! Thank you Rosefeels! My mother loved it!
So far so good, haven't seen up close but daughter loved it
The product is very nice and as described but it took much longer to arrive than expected.
Timetable in order page did not match shipping and arrival time
While I appreciate the detail and product, I payed 25$ for expedited 3 day shipping however it took 9 days from original tracking to be received.
It took a month to get my product. Seems like a long time.
Advertise 4-8 day shipping, took nearly a month to arrive. Product is ok, looks good for the price. Decent quality with no complaints there. Chain is super cheap quality and doesn't suit the product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members