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Roommates.com has a rating of 3.4 stars from 321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roommates.com most frequently mention customer service. Roommates.com ranks 2nd among Roommate sites.
This company responds to reviews on average within 13 hours
I have a Premium account with Roommates.com. Why are all messages going unread? I've never had this happen in the past. It's like no matter how many potential roommates I reach out to, this is happening. Frustrating..
I spent the money on a premium membership and completely regret it. I reached out to over 20 people and got a response from one. Let's do a side by side comparison! Number of responses for a roommate: Roommates.com -1 / Craigslist-28 Actual showing for 3 rooms: Roommates.com - 0 / Craigslist - 7 Rooms rented: Roommates.com -0 / Craigslist - 3 Cost: Roommates.com - $17.98 Craigslist - $0.00 Avoid this FAKE website.
Great results 3 years ago to find tenants/roommates. Lately we don't even get a real match, all of them are miles away and not even within our preferences, and our preferences are wide. We have a 4 bedroom house with 1 of the other 3 rooms available for rent usually twice a year. This last time trying the website we decide not to pay subscription anymore because the last two years we didn't get any potential roommate to even look at the place, so it was a waste of money. Attached is an screenshot of today visit to the website, we are looking to rent a room in our house in Kent WA, the closest "match" is looking like 10 miles away from us.
I'm a new member and I have already been reached out to by scammers within 24 hours of being on the site. I have found one real person but aside from that it has not been a positive or productive outcome. The scammers also get aggressive.
Hello,
Roommates.com is a bulletin board service so there will be all kinds on the site, but we do provide a Report and Block button on every profile and in the message center to assist in bringing accounts to light for customer service to remove and to keep yourself and other safe on the site.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
Even after adding my preferences, I'm getting matches in different cities. And they expect me to pay to read some of the messages.
Hello,
Your matches will be within the radius that you chose around your main city, so depending on how big of a radius you chose there may be additional cities within your radius. Paying for a membership does allow you to read incoming messages from other members, but you can send messages to other members for free and include your contact information if you would like, so at least one of you would need to pay for a membership in order to communicate outside of the website.
Hopefully you are having some luck finding a roommate. If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
Have used service over the years for roommates search, past 2-3 years the paid site has proven worthless, have gotten roommates from truly free sites more easily... because they have free and paid option, (i paid), many just sign up without full info/details, then don't reply to interest emails because they can't receive/read them, and you don; t know if someone is paid or not- I have a record of at least 18 emails i sent to prospective roommates on the site, not one responded, probably because they were not paying members- what a waste of my time and money, arrgghh!
Hello,
It's unfortunate that you aren't getting as many responses as you would like. As a bulletin board service some areas may have more roommate potentials than others.
All members can send messages to other members for free, but it is up to each member whether they would like to respond to the member sending them a message.
We will have some new updates to the site coming very soon that will hopefully make your experience on our site more positive so keep an eye out for the new changes.
If you have additional questions on how to make the most out of your membership please contact us at support@roommates.com.
Roommates.com Support
Using it for free is a waste of time and paying for an upgrade is a huge waste of time and money. I never received a single request for an appointment or any replies to the many emails I sent to possible renters on roomates.com. NOT ONE. It was a beautiful suite of rooms in a highly desirable neighborhood in the San Francisco Bay Area at a reasonable monthly rent. Craigs List and Roomster generated interest, responses and several good prospects within a couple of days. I believe roomates.com is fictional, and I'm concerned I've given personal information to scam artists.
My husband and I had never done anything like this before and saw this site had good reviews so we gave it a try.
At first they seemed good. We got a few calls, one or two people came out to see the room. But the longer we were on, the less action we got. I also noticed I was seeing the same people looking for a room for months at a time.
The kicker for me is that in the last 6 weeks I noticed people being removed from my matches only to come back on a few days later as a match.
I am currently working with a realtor at full price to rent my room. We had no choice, this sight just did not work.
Hello,
Roommates.com is a bulletin board service so the amount of response will vary depending on who is looking in your area.
If members unhide their profile, change their status or reactivate their account they will show up in your matches again.
It's unfortunate you didn't have any luck finding a roommate on our site, but if you want to try us again we can give you some helpful tips on how to get the most out of your membership by contacting us at support@roommates.com. Hope to hear from you soon!
Roommates.com Support
Was on this with a paid membership for 2 months and did not receive one valid response. Went to easyroommates.com and had 6 valid replies within 4 days. Found a perfect roommate on the 5th day! If you pay for a membership, you should be able to contact potential roommates without them having to pay to read your emails! Don't waste your time and money!
Hello,
This is Roommates.com Customer Support.
I am sorry to hear you did not receive more valid responses. I understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like. Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others.
The Basic membership for Roommates.com is free, and as a basic member you can add a profile, browse your matches and send RoomMail messages, all for free. It is true that in order to read messages received from other members, you must become a Choice Member. Roommates.com membership options are $5.99 3 Days, $19.99 30 Days, $29.99 60 Days, and we do not automatically rebill our members.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read messages received, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
Hopefully this information helps and you will give us another try.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
I was not happy so I sent an email stating my dissatisfaction. I happened to go back to my personal email account and found I received another 'match' email with a link attached. I clicked the link to see if it brought up an actual profile only to find I had my paid membership downgraded to basic. I thought immediately "SCAM" since I had 20+ days left. 2 hours later I was back into my emails and found they sent me an email stating they were sorry for my dissatisfaction and I would be getting a refund... I removed my previous 'hate' rating for this site and updated it. Hey, how much can ya complain when they ARE good enough to refund you?!... You can't
Tip for consumers:
This is only MY experience. Good luck to you
Unlike others who have complained about the $20 membership fee I wish this site would get rid of the "freebies". If everyone had to pay then maybe the only people who would take the time to fill out a profile would be serious about finding a roommate. As it stands, the site is filled with absolute crap, fake people, people who put a profile up just for kicks and forget to take it down, etc. And the simple fact that you cannot contact a potential roommate unless you are a paid subscriber negates the effectiveness of the site. At least 1 person has to have paid. I kinda cheated and listed an Outlook email account I created just for finding a roommate. But again, unless someone has paid, you can't even see that. To be fair, several potential roommates (non scam) did contact me but it didn't work out. But that's over a period of about 6 months. It seems to me the site is not a true roommate site. As in 2 people share a place completely 50/50. It's mainly lots and lots of people who have trouble making their mortgage and just want to rent a room.
Hello,
This is Roommates.com Customer Support.
I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.
We do have the MatchPlus option on the site, which matches you with members who are looking for a place like you so that you can find a place together.
The Basic membership for Roommates.com is free, and as a basic member you can add a profile, browse your matches and send RoomMail messages, all for free. It is true that in order to read messages received from other members, you must become a Choice Member.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
The quantity and quality of this site did not match what they advertised. The people on the site (which is not many) always want to pay less than they listed and craigslist (which is free) has many more people who use their site. This can't be the "#1" site for roommates. Don't be fooled.
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like.
We offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Basic Search option.
Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.
If you have any further questions, please don't hesitate to contact us at support@roommates.com.
Roommates.com Customer Support
This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying.
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
*Update*
I give the company credit, they responded to this review, quickly, calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account, so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.
Hello,
We are sorry that you felt misled regarding the memberships to read your incoming messages. That was not our intention. We do have the Frequently Asked Questions list under the More Info tab before you sign up and on the Support tab on your account once you sign in, which explains the cost and how the site works. It is also posted in the Terms of Service on the site. You are always welcome to post your contact information in the free messages that you send to other members, which has worked great for many of our members that do not wish to pay for a membership.
We would love to give you more tips to make your search more successful. If you are still looking for a roommate contact us at support@roommates.com.
Roommates Customer Support
I was a little confused on the first posting, so here goes. My first experience with Roommates.com was excellent. My first roommate was very decent and there weren't any problems. He simply got married, so I listed my profile, yet again. This man sent me emails and we first corresponded and then he wanted my phone number, which I felt was safe. He began to call me two and three times a day, asking me numerous questions about my political beliefs, etc. He was very pushy and wanted my address, but I felt a neutral place of meeting was safer. We met for dinner and just seemed odd. All along he had told me, he could afford the rental room. I decided to show him the room and once inside the house he tried to kiss me and he made it very clear that he wanted sex. I threatened to call the police and he left. Also, I received a phone call and I caught him trying to turn on my computer. I immediately sent an email to Roommates.com and I reported him to Roommates.com. After all of this, he was still listed. I couldn't believe it. Now, I will only deal with the newspapers. I feel it is safer.
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Hello,
It's unfortunate that you aren't having much luck on the site. As a bulletin board service it will always depend on what area users are looking to live in, and the preferences they have chosen to match with other users. Hopefully you will be able to find a renter soon.
We appreciate your comments and they will be taken into consideration for future site improvements.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support