Rogue Fitness

I have been going back and forth with rogue for 60 days about the $1500 in equipment I ordered and it still not shipping even though all items were listed in stock. Rogue accepted payment immediately and a message that said there could be a 5-7 day delay on shipping. Here it is 60 days later and my items haven't even been updated to prepared for shipping. I contacted their customer service the day after ordering to ensure the items I ordered were the correct ones and I was told "it is all compatible and you have all of the required parts!" Again 60 days later I ask what the update on my order is and request a refund on my shipping fees because I did not pay for 60 day shipping and they respond with "your parts aren't even compatible so would you like to just cancel your order?" I respond "no what are my other options?" Rogue responds "you could hire a contractor to drill holes to make your equipment work."

Bait and switch. I ordered a pull-up bar on December 9th that showed it would arrive before Christmas, but it never arrived. I specified the metal finish that their website said would ship on time as opposed to my first choice that had a much later delivery time. I watched as the UPS app showed the label created, but not shipped. They didn't ship it until just before Christmas and of course it hasn't arrived. They "customer support" is trying to put the blame on me, but they clearly pulled a fast one on me. This company's reviews clearly represent their ineptitude and poor service.

I got a job working on their assembly line. The day I started they changed my schedule without telling me, is was a different schedule than the one I was hired for. When I was hired I told them I had another job and could not do weekends. Then they changed my schedule to be during the weekend. Then they told me I had to chose either them or the the job that I have had for almost a whole year! When I asked it they could help me out so I could do both jobs, they said no and told me to leave/quit.
Rogue does not treat their employees well, and they are not at all flexible. Not to mention, their HR is incredible unhelpful and their response time takes forever.

Some Rogue phone Customer service reps are hesitant to help, I would give the 2 reps I spoke with today a negative star. You are giving a bad image to an otherwise great company.

Absolutely terrible customer service from Mikael at Rogue EU.
I ordered over 700 euros worth of Rogue weight plates and paid 60 euros for delivery but the plates arrived damaged and in terrible condition.
They were poorly packaged and sent as 9 different packages.
Out of the 9 packages 8 were damaged - 3 were so badly damaged I could not bring myself to accept them even though I require them asap.
I am currently going through a terrible experience with Mikael at ROGUE EU who selectively responds to my questions via email and seems to have little interest in resolving the damaged done, how poor the packaging was and the delivery charge.

Rogue doesn't make it easy to buy a complete set of dumbbells without paying high shipping costs. I've been trying for over 6 months now. I signed up for notifications but only a few pairs of dumbbells were available at a time. Rogue expects separate shipping costs to be paid with each additional purchase even for a set of dumbbells that normally includes shipping with purchase. I asked if they would allow me to pick up a complete set of dumbbells curbside if I paid in full in advance. They did not allow that. I've sent several messages and they have not responded. Rogue Fitness makes a great product and they do have excellent marketing but the price is for a tremendous premium and their customer service is horrible.

I ordered 200 sq ft of Aktiv gym flooring on 8/22. Their site shows they sell 25 and 50' rolls, but there is no option to select what you want. Seeing this, I called prior to placing the order. I was told that they fulfill orders in the fewest cuts possible, so the more you order, the more 50' rolls you would get. In my case, 200 sq ft equals 1 50 roll. It arrived today in (2) 25' rolls, thus I am going to have extra seems on my floor, which I wanted to avoid, thus why I called to get clarification. As soon as I saw what was delivered, I called Rogue. The CS representative was less than helpful. He said he pulled the notes and saw that I called prior to placing the order but they are trained to tell people to put the lengths requested in the comments when placing the order. No where on the site or flooring page is this instruction given. No where in the conversation that I had with them PRIOR TO PLACING THE ORDER was this mentioned or I would have entered this into the comments. Rogue told me too bad, you are stuck with your $800+ dollar flooring order that you place because our representatives told you the wrong thing. Will never do business with them again.

Since the pandemic started, I have purchased two different barbells from Rogue. I first purchased the Bella Bar 2.0 since they didn't have much in stock at the time. Later I purchased the Ohio Power Bar. The first bar I ordered arrived quickly and have had no issues with it since I started using it. The 2nd bar I ordered was actually delivered to the wrong address by UPS. When I reached out to customer service, they offered to send a replacement. Luckily my barbell arrived the next day so I made sure to cancel the replacement shipment right away. I would definitely order from them again if there is the option to use another carrier besides UPS. UPS is horrible with their fake delivery attempts and misdeliveries.

So frustrated with this company. Ordered our rig for our new Gym in December of 2020 with our Gym opening in February of 2021. It's February 22nd and we still have not received our rig! Excuse after Excuses. Even when we call and talk to somebody, they don't care and don't even try to help. We paid over $3600 for equipment and shipping cost and this company does not seem to know how to run a business. We have asked multiple times for a Manager to give us a call and never received a phone call or even an apology.

We ordered $3k worth of equipment and it was left on the road in front of our house. They said we should of taken pictures of everything but we were worried about someone hitting the equipment so we had to quickly get a 1000lbs of equipment off the road. Very poor customer service as well, they didn't even care and blamed the delivery service.

You guys are really pissing me off. I ordered a 62 lb kbell and I'm still waiting. Ordered it mid May and still waiting and it was a birthday gift. I am giving it one more day then I'm writing letters and contacting the BBB. It has been way too long. So I hope this is fixed.

I recently placed an order with Rogue in March 2020, about the same time as everyone else figured they better buy some home fitness equipment since all the gyms are closed due to coronavirus. Part of my order shipped out right away but the rest was stuck in limbo. I spent several frustrating days e-mailing and chatting with Rogue to no avail. Fortunately, Caity Henninger (Rogue's Chief Sales Officer and wife of the owner) got involved and delivered FAR more than anything I had asked for- which was simply to ship the remaining items from my order. The products are great and despite my initial frustration with Rogue, Caity came through in a big way. I will definitely be ordering from them in the future.

So I bought my wife a Rogue Echo bike tonight, and wanted to add some items to the shipment. I wanted to buy the shield for the air system (on backorder so no purchase there) then a phone holder and a water bottle holder. Both items I did wish to purchase totaled $14.00. The shipping for these two items SURPRISE $9.00 and change. I tried to speak with a customer service person and as nice as she was (really nice) she would not take the shipping fees off "it is corporate policy". What a shame. Spend almost $850.00 and have to pay shipping on $14.00. Okay I get it you want to make the money, so do I and shipping two simple items and paying for it is not what I like to do. So try making corporate decisions like how to get customers to recommend you for friends and family. Now that is important, and this one is not going to do that to anyone.

DO NOT PURCHASE FOR STUDIO/COMMERCIAL GYM! Let me start by mentioning their products look great and are aesthetically pleasing. But there are many areas of improvement that are needed. One if you're a business I would suggest steer clear of their products and customer service. They're quick to sell you products but are not flexible with making adjustments to fit your business. Customer service was horrible, I was looking to return a few products after making a huge purchase for my studio gym and they tried to make it as difficult as possible to get it done. It took about a month to be able to just send back products. Their product are extremely oversized and are not fit to be in regular space. When purchasing equipment and having a career in the fitness industry I was expecting their equipment even based on their descriptions to be able to fit in a traditional commercial gym setting. No, they fit but only after taking out part of your ceiling since the engineer didn't account for the space it takes to assemble and place upright. With my purchase, they sent me 9 pallets and did not offer assembly literally they treated it just like a transaction with no type of service. So if you are looking to start a gym DO NOT PURCHASE FROM ROGUE.