I recently placed an order with Rogue in March 2020, about the same time as everyone else figured they better buy some home fitness equipment since all the gyms are closed due to coronavirus. Part of my order shipped out right away but the rest was stuck in limbo. I spent several frustrating days e-mailing and chatting with Rogue to no avail. Fortunately, Caity Henninger (Rogue's Chief Sales Officer and wife of the owner) got involved and delivered FAR more than anything I had asked for- which was simply to ship the remaining items from my order. The products are great and despite my initial frustration with Rogue, Caity came through in a big way. I will definitely be ordering from them in the future.