First, I am posting this review here after Rogue refused to post it on its respective product webpage - I attempted to post it 3 times, but, seeking to silence my review, Rogue deleted it. Second, this is maybe one of only three product reviews I have ever left since product reviews became a thing, but the manner by which Rogue has handled themselves with this situation - beyond the matter of the bench (see below) and more so, their low level of ethical customer service - warrants a review and investigation. Had Rogue taken care of the issue, this review would never have been posted. Concerning the bench: For a $1,000 workout bench, the level of rust/corrosion on it, in such little time, is unacceptable. We are exceedingly clean people who ensure our workout equipment remains equally clean. This is the second of the Rogue AB-3 we've owned; the first did precisely the same thing before it was replaced. This bench we received began doing the same thing within the first 30 days of owning it! We did not contact Rogue immediately, just thinking, "it is what it is." But it got to the point that the bench became difficult to adjust, and frankly, aesthetically, a $1k bench shouldn't look like this. We had been saving for a complete home gym – upwards of $25k and were concerned that other Rogue equipment might rust/corrode to the same degree in the same amount of time as the bench had. We wanted assurance that Rogue would back their products – enter stage-left, our issue with Rogue customer service. Concerning Rogue customer service: Resolving this issue has been ongoing for some time now - up to 2 years. Earlier this year, I had a pleasant exchange with a Rogue customer service agent who was either a.) going to refund us or b.) replace it. However, our emails were intercepted by who appeared to be a manager, a Mr. 'Terry Z' in "customer service" (maybe others?) who rudely denied our request for an exchange and going so far as to even 'gas-light' us, indicating it was user error- he refused to continue the email conversations, and simply ended with the quotes I included below. At that point, my wife and I were at a loss – I reached out to Rogue numerous times after that, but I'm assuming each email was intercepted by Terry Z. We decided, for our sanity's sake, at the time, to let the matter rest – he had accomplished his goal of silencing us for the time being. But now, we must speak up: a.) the bench is nearly unusable since the rust/corrosion is making it difficult to adjust; it's unsafe to use, and b.) it seems there is a consistency with some customer service reps at Rogue telling customers who are having a significant issue with a product that that issue is limited to their product and no one else's (see other reviews). As I said above, we have been buying and saving for a complete home gym for some time now. We've loved Rogue equipment up until this product (and more so, the customer service incident – had Terry Z taken care of the customer, the bench's rust/corrosion issue would not be deterring us from purchasing such a large order of Rogue equipment, as we would be confident Rogue's customer service would 'back' us. But now, we fear purchasing anything else, not trusting we'll be taken care of if there's an issue in the future. For Rogue customers: Buyer beware! For Rogue, my questions are: Is it company policy for a manager to have permission to override an already promised exchange and/or refund? Is it company protocol for a manager, when he/she is 'done' with a customer, to have permission to say, amongst other things that were said, comments such as, "This will be our last email regarding this matter" or, "This matter is considered closed"? Is this gaslighting/'Jedi-mind trick' an intentional way to get the customer to feel they're in the wrong and to walk away with their tail between their legs? Again, we do not believe the above is representative of all Rogue employees. We've had pleasant interactions with most. But our formal complaints went ignored, and that's not indicative of a company seeking the well-being of its customers or their continued loyalty. Consistency communicates - notice the consistency of negative reviews of Rogue on this site and elsewhere? Make a wise decision and spend your hard-earned money elsewhere.

Wednesday I made my first attempted to place a large equipment order from ROGUE. On the website I placed in all of the items, went thru adding the billing address, a PO Box, and then attempted to add my shipping address. The site would not allow the two different addresses. So I called Customer Service - they instructed me to change bowers I did - the same result. They then informed me I needed to email the quote department, customer service is not allowed to place any order you have to get a quote from the quote team and that must be done via email. I send off my email to the "quote team". And wait 2 days for their response.

To make matters worse I had went back online to try and place the order giving them the benefit of doubt that maybe they were having some server problems, I had the same issue. I reprinted the "invoice" with the items I had placed the day before and added two additional items and waited for my quote from the "quote team.

Today, I open the email and the attached quote, the quote is higher then the "invoice" I had gotten when trying to place the order on line by over $500.00.

I read the email again and it says "If you have any questions or changes, please feel free to reply so that we can assist. To order, please feel free to give us a call at *******190, option 1 and any of our team members can help get your quote placed." Thinking this is just a possible pricing issue and that since I have a quote customer service maybe able to add items to an existing quote.

I call the number and speak with the customer service rep from OPTION 1, she can not help me I'll need to contact the quote team, however she does tell me I can call and select OPTION 2 to speak with the quote team. So I call I get ALEX the one listed on the email. PERFECT! Nope, Alex is rude talks over the top of me, is not able to resolve any of my issues. He tells me I can screen shot the pricing I see on line and email that to the quote for them to review, he can not add items to the quote with out the email to the quote team or I can place the order on line... I explain again I can not place the order on line it will not change the billing address (PO BOX) and the shipping address (Physical Location) to two different address. He tells me "well i've never heard of that problem" and that I have to email the quote team. I ask for a manager... He speaks over me again and tells me he doesn't understand what I am not getting. He refuses to let me talk with a manager and keeps repeating - I have to send an email to the quote team for their review.

If at ALL possible DO NOT give this company any of your business! Worst customer service I have EVER uncounted. I I could give negative stars I would.

Found what I needed no problems! Good product.