business logo of Rocket Lawyer

Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
Sponsored message from Rocket Lawyer
All the legal help you need. Anytime. Anywhere.
Visit Us
How would you rate Rocket Lawyer?
grey star
grey star
grey star
grey star
grey star
Maryland
1 review
0 helpful votes
Follow Melody P.
Unfollow Melody P.
Send Message
Share Review
Report Review

Amazing website / customer SVC!
September 19, 2023

I was able to create a contract within minutes and email it for signatures with no problem. I called with a question and customer service was so good that I felt like I was talking to a friend who wanted to make sure that I was good. The offerings on this website are extremely reasonable in price as compared to other sites like LegalZoom. If you need legal documentation and even… Advice from lawyers about your document for free sign up now for the premium service. You won't regret it!

Date of experience: September 19, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hey Melody,

Thank you for taking the time to leave us a review, we're happy that you've had a positive experience with our service! Have a great day.

Tennessee
1 review
0 helpful votes
Follow BRENDA N.
Unfollow BRENDA N.
Send Message
Share Review
Report Review

Best news today!
September 27, 2023

I am retired and on a fixed income. I was using Rocket Lawyer to put some thoughts on paper. However, I can no longer afford to pay for it. Lauren was quick with a solution. I cannot tell you how much I appreciate this quick fix. Being a retired senior citizen during these very hard time, I am thrilled that I can count on your excellent company to help me out.

Date of experience: September 27, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hello Brenda,

We appreciate you taking time to leave us a review, we're really glad to hear about your experience! Take care.

Virginia
1 review
0 helpful votes
Follow Howard C.
Unfollow Howard C.
Send Message
Share Review
Report Review

Very easy to use
October 17, 2017

I needed a new rental agreement and was quoted hundreds of dollars to make a lease from scratch. Instead I was able to make this in about an hour for less than $50. Covered everything I need. I would have liked to see a clause in here about inspections on the property though! This is something I definitely wanted to maintain from my old lease but completely forgot about till after the tenant had signed the lease.

Date of experience: October 16, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Howard,

Thank you for your review, we greatly appreciate it! I've sent you a direct email as to how customers are able to manually edit their document(s). Our documents are pretty generalized, so they may not always be exactly what everyone needs. Please keep in mind that we do recommend getting your document reviewed by an attorney if it's manually edited to ensure its legality. Feel free to respond to my email if you have any questions or concerns.

Colorado
1 review
1 helpful vote
Follow Mike R.
Unfollow Mike R.
Send Message
Share Review
Report Review

Rocket Lawyer doesn't allow you to enter more than 500 letters in your question to them. This limits the information that an attorney has available, which automatically sets you and and the attorney that answers your question up for failure.

When you get your response back from attorney, and you can clearly see that they don't have enough information to correctly respond, you can follow up with another question. Unfortunately, there is a 500 letter limit to your response. GRRR!

I will not be using this service again because of their idiotic 500 letter limit.

Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Mike,

We are really sorry about this matter and it seems as though we may have been able to resolve it for you. We have sent you a direct message on SiteJabber to make sure everything was taken care of.

Illinois
1 review
0 helpful votes
Follow Ivry X.
Unfollow Ivry X.
Send Message
Share Review
Report Review

Phenomenal
March 10, 2023

OMG Karen was exceptionally phenomenal. He customer service was clear, helpful and kind. He tone in her voice and willingness to assist in given me the best possible outcome was awesome. She exudes what customer service she be like. Her high level attitude made my day. Especially in thinking of my father no longer being her with me she made me feel better. Thanks for having an employee like her on your team.

Date of experience: March 10, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey Ivry,

We're glad that one of our representatives were able to assist you with getting this matter resolved and appreciate your review, thank you!

Michigan
1 review
1 helpful vote
Follow Sandra P.
Unfollow Sandra P.
Send Message
Share Review
Report Review

Easy and as promised
November 18, 2019

Finally, a company that delivers what it promised. We needed a legal document and easily found it on their website. We used a trial membership and don't really have a need for full membership, so when we called to cancel, that was also completed as promised. I would definitely use Rocket Lawyer again if the need arises.

Date of experience: November 18, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hey Sandra,

We're delighted to know that you've enjoyed our 7-Day Free Trial and hope that you do return in the future if you ever need services like ours again! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Oklahoma
1 review
0 helpful votes
Follow Debra H.
Unfollow Debra H.
Send Message
Share Review
Report Review

Affidavit
August 23, 2024

I was in need of a Small Affidavit for estate in the death of spouse. I was advised to download form to complete for financial institution along with death certificate. Rocketlaw was more than helpful to meet my needs and the information was very helpful and easy to understand.

Date of experience: August 13, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Debra,

Thank you for taking the time to leave us a review, we sincerely appreciate it! Have a great day.

Michigan
1 review
0 helpful votes
Follow Erin D.
Unfollow Erin D.
Send Message
Share Review
Report Review

Great Customer Service, No Run-Around!
September 2, 2024

In my case I no longer needed Rocket Lawyer and wanted to go down to the free version. I was so thankful I was able to do this without being hounded about it. It was quick and easy and I will definitely reactivate my account if it becomes something I need more in the future.

Date of experience: August 23, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hello Erin,

Thanks so much for your review, we appreciate it! Take care.

Nevada
1 review
0 helpful votes
Follow Rachel K.
Unfollow Rachel K.
Send Message
Share Review
Report Review

A fine site...
August 19, 2019

I got the form I needed and was able to take care of my business. Thank you Rocket Lawyer. I have nothing else to say on the matter, so don't know why I need so many more characters for this stupid survey.

Date of experience: August 18, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Rachel,

We appreciate your review, thanks so much! We apologize for the character count, we will contact SiteJabber to let them know about this. Let us know if you have any questions or concerns for us by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Connecticut
1 review
0 helpful votes
Follow Candice G.
Unfollow Candice G.
Send Message
Share Review
Report Review

Brainsaver!
June 17, 2019

Having Rocket Lawyer is a great resource to save time and create a legal document with confidence. I would've spent countless hours having to research Texas laws, otherwise. In this case, RL was needed to create a commission agreement. Will use again!

Date of experience: June 17, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Candice,

It's great to hear that our services have been able to assist you and we appreciate your review! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlaywer.com. Thanks!

Texas
1 review
0 helpful votes
Follow Kathy Z.
Unfollow Kathy Z.
Send Message
Share Review
Report Review

Power of Attorney
February 11, 2019

There are many options for "free" power of attorney forms online and I was a little overwhelmed about which to chose. I am so glad I went with Rocket Lawyer. The Rocket Lawyer form addressed many issues that some of the others overlooked and was exactly what my mother and father needed to ensure that she can handle their finances and all other aspects of their estate as my father's Alzheimer's disease progresses. Thank you, Rocket Lawyer!

Date of experience: February 10, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hi Kathy,

Thanks so much for your review and trying out our product; we're so glad that our services were able to help you get what you needed accomplished! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with questions or concerns, we're happy to help! Thanks again, Kathy!

Maryland
2 reviews
0 helpful votes
Follow Debra O.
Unfollow Debra O.
Send Message
Share Review
Report Review

Personal documents
August 22, 2021

Recently joined Rocket Lawyer as a needed a rental lease prepared. The document on their site was well written and covered all contingencies I could think of. I quickly customized the form, printed it and got it to my tenant in no time. I plan on looking at all of the available forms as I am sure many will be useful in the future.

Date of experience: August 22, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Debra,

Thanks so much for your review! If you need anything from us at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!

Louisiana
1 review
0 helpful votes
Follow Maria W.
Unfollow Maria W.
Send Message
Share Review
Report Review

Good customer service
September 9, 2021

My experience with your service was great, thank you for having the free plan as my company is tiny and just starting. Hope to use your services in the future when we are profitable. Your customer service was also great. Cordial, patient and nice person took care of my request to cancel, no hassle.

Date of experience: September 9, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Maria,

It's awesome that you've had such a positive experience with our service and we appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com. Take care!

California
1 review
0 helpful votes
Follow Ric S.
Unfollow Ric S.
Send Message
Share Review
Report Review

Taking care of Business
August 22, 2024

Called to cancel a trial membership, after speaking to Kristina, she was ready to cancel but she told me of other options that fit my needs much better. I've found the documents portion of the product to be stellar and on target. They are my goto company to get these types of transactions taken care of.

Date of experience: August 12, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Ric,

Thanks for taking the time to share your feedback, we sincerely appreciate it! Take care.

Texas
1 review
1 helpful vote
Follow Ammar Z.
Unfollow Ammar Z.
Send Message
Share Review
Report Review

Poor communication
April 14, 2023

Did not have a good experience at all. There was no communication with the assigned personnel. For 4 weeks I had no clue how my LLC was being filed. I sent multiple emails and there were no responses.

Date of experience: March 15, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hi Ammar,

We're so sorry to hear about this matter and would like to make things right. Please respond to our PM at your earliest convenience.

Arizona
1 review
0 helpful votes
Follow Maria Elena K.
Unfollow Maria Elena K.
Send Message
Share Review
Report Review

Excellent Customer Service From Mr. Victor Davis
September 1, 2023

I called about a billing issue and had the pleasure of getting assistance from Mr Victor Davis. He was courteous, competent, concise, clear and solved the matter. Please know I am writing to let you know that he is to be considered a valuable employee.

Date of experience: September 1, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hi Maria,

We appreciate you taking the time to leave us a review and so glad that you've enjoyed our customer service! Take care.

Colorado
1 review
0 helpful votes
Follow Gary M.
Unfollow Gary M.
Send Message
Share Review
Report Review

Misunderstood
September 26, 2021

I didn't realize I had to cancel so you have taken $40/ month from my account the last several months. I know it was my problem. If there is no activity you contact a member to see why!
But if you did that you could not continue to rip us off.

Date of experience: August 27, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Gary,

We apologize for this situation, but unfortunately we don't have a way of monitoring usage on each member's account to be able to reach out to them. If there is anything else that we can do at this time to assist you, please respond to our private message.

North Carolina
1 review
0 helpful votes
Follow Rhonda W.
Unfollow Rhonda W.
Send Message
Share Review
Report Review

Quick and Easy
May 31, 2021

Thanks for the free trial. I needed a Car Bill of Sale for my 91 yr old Mom, and you provided just what I needed. Not joining now, but may in the future.
It is a little confusing to cancel, Hope I did it right.
Thanks again, Rhonda

Date of experience: May 31, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Rhonda,

We're so glad that you've had a positive experience with our service and appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Have a wonderful day!

Arkansas
5 reviews
14 helpful votes
Follow Tim G.
Unfollow Tim G.
Send Message
Share Review
Report Review

It's my fault for being lax in reading my monthly statements and ended up being charged $160.00 for what ends up being one document. I am sure there was little square I didn''t check or something easily slipped in on the unsuspecting that authorized it. That being said I believe that is what they count on. Start a monthly billing and see how many payments they collect before the unsuspecting becomes aware.

Date of experience: October 12, 2015
Georgia
1 review
0 helpful votes
Follow Dwight Q.
Unfollow Dwight Q.
Send Message
Share Review
Report Review

Overall very simple process to get my business legitimate!
Rocket Lawyer asks a few questions, and if you have questions they have staff on hand who can help you understand everything!
I even received a phone call after completing everything to make sure I was good to go!

Date of experience: October 6, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Dwight,

We are delighted to know that you've had such a positive experience with our service and appreciate you taking the time to leave us a review, thank you so much! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocktlawyer.com. Thank you!