Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I was able to create a contract within minutes and email it for signatures with no problem. I called with a question and customer service was so good that I felt like I was talking to a friend who wanted to make sure that I was good. The offerings on this website are extremely reasonable in price as compared to other sites like LegalZoom. If you need legal documentation and even… Advice from lawyers about your document for free sign up now for the premium service. You won't regret it!
I am retired and on a fixed income. I was using Rocket Lawyer to put some thoughts on paper. However, I can no longer afford to pay for it. Lauren was quick with a solution. I cannot tell you how much I appreciate this quick fix. Being a retired senior citizen during these very hard time, I am thrilled that I can count on your excellent company to help me out.
Hello Brenda,
We appreciate you taking time to leave us a review, we're really glad to hear about your experience! Take care.
I needed a new rental agreement and was quoted hundreds of dollars to make a lease from scratch. Instead I was able to make this in about an hour for less than $50. Covered everything I need. I would have liked to see a clause in here about inspections on the property though! This is something I definitely wanted to maintain from my old lease but completely forgot about till after the tenant had signed the lease.
Hi Howard,
Thank you for your review, we greatly appreciate it! I've sent you a direct email as to how customers are able to manually edit their document(s). Our documents are pretty generalized, so they may not always be exactly what everyone needs. Please keep in mind that we do recommend getting your document reviewed by an attorney if it's manually edited to ensure its legality. Feel free to respond to my email if you have any questions or concerns.
Rocket Lawyer doesn't allow you to enter more than 500 letters in your question to them. This limits the information that an attorney has available, which automatically sets you and and the attorney that answers your question up for failure.
When you get your response back from attorney, and you can clearly see that they don't have enough information to correctly respond, you can follow up with another question. Unfortunately, there is a 500 letter limit to your response. GRRR!
I will not be using this service again because of their idiotic 500 letter limit.
Hi Mike,
We are really sorry about this matter and it seems as though we may have been able to resolve it for you. We have sent you a direct message on SiteJabber to make sure everything was taken care of.
OMG Karen was exceptionally phenomenal. He customer service was clear, helpful and kind. He tone in her voice and willingness to assist in given me the best possible outcome was awesome. She exudes what customer service she be like. Her high level attitude made my day. Especially in thinking of my father no longer being her with me she made me feel better. Thanks for having an employee like her on your team.
Hey Ivry,
We're glad that one of our representatives were able to assist you with getting this matter resolved and appreciate your review, thank you!
Finally, a company that delivers what it promised. We needed a legal document and easily found it on their website. We used a trial membership and don't really have a need for full membership, so when we called to cancel, that was also completed as promised. I would definitely use Rocket Lawyer again if the need arises.
Hey Sandra,
We're delighted to know that you've enjoyed our 7-Day Free Trial and hope that you do return in the future if you ever need services like ours again! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I was in need of a Small Affidavit for estate in the death of spouse. I was advised to download form to complete for financial institution along with death certificate. Rocketlaw was more than helpful to meet my needs and the information was very helpful and easy to understand.
Hello Debra,
Thank you for taking the time to leave us a review, we sincerely appreciate it! Have a great day.
In my case I no longer needed Rocket Lawyer and wanted to go down to the free version. I was so thankful I was able to do this without being hounded about it. It was quick and easy and I will definitely reactivate my account if it becomes something I need more in the future.
Hello Erin,
Thanks so much for your review, we appreciate it! Take care.
I got the form I needed and was able to take care of my business. Thank you Rocket Lawyer. I have nothing else to say on the matter, so don't know why I need so many more characters for this stupid survey.
Hi Rachel,
We appreciate your review, thanks so much! We apologize for the character count, we will contact SiteJabber to let them know about this. Let us know if you have any questions or concerns for us by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
Having Rocket Lawyer is a great resource to save time and create a legal document with confidence. I would've spent countless hours having to research Texas laws, otherwise. In this case, RL was needed to create a commission agreement. Will use again!
Hello Candice,
It's great to hear that our services have been able to assist you and we appreciate your review! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlaywer.com. Thanks!
There are many options for "free" power of attorney forms online and I was a little overwhelmed about which to chose. I am so glad I went with Rocket Lawyer. The Rocket Lawyer form addressed many issues that some of the others overlooked and was exactly what my mother and father needed to ensure that she can handle their finances and all other aspects of their estate as my father's Alzheimer's disease progresses. Thank you, Rocket Lawyer!
Hi Kathy,
Thanks so much for your review and trying out our product; we're so glad that our services were able to help you get what you needed accomplished! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with questions or concerns, we're happy to help! Thanks again, Kathy!
Recently joined Rocket Lawyer as a needed a rental lease prepared. The document on their site was well written and covered all contingencies I could think of. I quickly customized the form, printed it and got it to my tenant in no time. I plan on looking at all of the available forms as I am sure many will be useful in the future.
Hey Debra,
Thanks so much for your review! If you need anything from us at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
My experience with your service was great, thank you for having the free plan as my company is tiny and just starting. Hope to use your services in the future when we are profitable. Your customer service was also great. Cordial, patient and nice person took care of my request to cancel, no hassle.
Hey Maria,
It's awesome that you've had such a positive experience with our service and we appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com. Take care!
Called to cancel a trial membership, after speaking to Kristina, she was ready to cancel but she told me of other options that fit my needs much better. I've found the documents portion of the product to be stellar and on target. They are my goto company to get these types of transactions taken care of.
Hello Ric,
Thanks for taking the time to share your feedback, we sincerely appreciate it! Take care.
Did not have a good experience at all. There was no communication with the assigned personnel. For 4 weeks I had no clue how my LLC was being filed. I sent multiple emails and there were no responses.
Hi Ammar,
We're so sorry to hear about this matter and would like to make things right. Please respond to our PM at your earliest convenience.
I called about a billing issue and had the pleasure of getting assistance from Mr Victor Davis. He was courteous, competent, concise, clear and solved the matter. Please know I am writing to let you know that he is to be considered a valuable employee.
Hi Maria,
We appreciate you taking the time to leave us a review and so glad that you've enjoyed our customer service! Take care.
I didn't realize I had to cancel so you have taken $40/ month from my account the last several months. I know it was my problem. If there is no activity you contact a member to see why!
But if you did that you could not continue to rip us off.
Hello Gary,
We apologize for this situation, but unfortunately we don't have a way of monitoring usage on each member's account to be able to reach out to them. If there is anything else that we can do at this time to assist you, please respond to our private message.
Thanks for the free trial. I needed a Car Bill of Sale for my 91 yr old Mom, and you provided just what I needed. Not joining now, but may in the future.
It is a little confusing to cancel, Hope I did it right.
Thanks again, Rhonda
Hey Rhonda,
We're so glad that you've had a positive experience with our service and appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Have a wonderful day!
It's my fault for being lax in reading my monthly statements and ended up being charged $160.00 for what ends up being one document. I am sure there was little square I didn''t check or something easily slipped in on the unsuspecting that authorized it. That being said I believe that is what they count on. Start a monthly billing and see how many payments they collect before the unsuspecting becomes aware.
Overall very simple process to get my business legitimate!
Rocket Lawyer asks a few questions, and if you have questions they have staff on hand who can help you understand everything!
I even received a phone call after completing everything to make sure I was good to go!
Hello Dwight,
We are delighted to know that you've had such a positive experience with our service and appreciate you taking the time to leave us a review, thank you so much! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocktlawyer.com. Thank you!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hey Melody,
Thank you for taking the time to leave us a review, we're happy that you've had a positive experience with our service! Have a great day.