Rocket Lawyer

Christina was awesome. She is definitely an asset to the team there. She actively listened, acknowledged, and resolved my issue. She paid attention, and it all works in her advantage, because while I was calling to cancel, I ended up, leaving & upgrading:-)

Called to follow-up regarding an "Ask a Lawyer" inquiry. Typically, I'm used to sitting on hold for fifteen minutes and then having to explain the scenario to the representative. Today's experience was far from that as the rep read my inquiry, confirmed the desired result and followed through in less than five minutes. Very pleased with the result.

Grace was extremely personable and helpful. She directed me through the change from one credit card to my debit card. We got that done and I am happy with her professional handling of my needs and she was a joy to talk to.

Easy to handle with clear instructions.
Read the Terms & Conditions before checking the Acceptance block... instead of the simple 7-day Trial period described -- you may be committing to an annual period at $39.50 p/mo.

Clarification of a couple plans that you offer that are not well explained on your website. But Trucker did an excellent job of explaining the plans that would be more appropriate for my personal needs.

Do not be fooled into building your document on this website, and then expect to be able to print it. Nothing is mentioned about charges until you enter personal info and try to finish the process. The "Free" trial requires you to enter credit card info and cancel after a week, which is next to impossible according to what I've read. Stay away!

I was trying to do the trial only and did not realize that the subscription was renewing for the next month at the full price. Kim called me after I left a voice message yesterday and she walked me through my options and was very helpful getting me what I needed!

Super easy to use. I just hate self renewing clauses. I'd rather pay more for a one time document that doesn't need a plan that needs to be cancelled. Why does every company feel the need to renew everything?

Charge me $450 to file paper work and for their services. They told me it was going to be $299 total. Well, its been a month and nothing has happened so far. They wont return calls and they are a HUGE SCAM. Avoid at all costs.

Excellent. We only needed your services for a specific contract and it met those requirements. I was surprised you kept the account open after we downgraded. We need legal services from time to time not on an ongoing basis. We will certainly use your services again.

I was reviewing my credit card statement and didn't recognize a charge. I called the number associated with the charge and Lauren answered. She was extremely helpful, courteous and kind. Explained everything to me which made me recall what I had used rocket lawyer for in the past. Lauren definitely one of the most professional customer services reps i have experienced in a long time.

I was treated extremely well by Kevin and he was courteous and professional. He spoke to me and not at me. He resolved my situation fast and stress free. There needs to be more people like him in this world. Thank you for a pleasant experience. I will tell everyone I know about your service.

I called to get a refund for my account after forgetting to cancel my trial run. Taylor made sure I got my refund while we were on the phone and I immediately saw the funds back in my bank. He then offered me a subscription for $1 month which was better for me right now. Best customer service experience i've ever had over the phone.

Mistakes happen but it's the way they're handled that makes all the difference. My account was double billed but Spring was able to easily and joyfully get my account refunded and straightened out so there won't be future problems.

I'm deeply grateful for her cheer, her professionalism, and her level of service.

Justina Martinez assisted me with my request today. When I signed up to print one document, it said that I could cancel at any time with no cost to me. I messaged with Justina today and she assured me that I will not need to continue with a paid membership. Very helpful.

Pleasant, short, and beneficial. Randy Mathis was very accommodating. I called in to cancel my membership, but Randy took the time to inform me of other option plans and was successful in keeping my membership open. Great salesman without being pushy. He is definitely an asset to your organization.

Over the many years I've received excellent service never never have we been totally disappointed, again please keep providing the public such needed services especially in today's society, again thanks!

I have been trying for two months to cancel my subscription, to no avail. When I reached Connor this afternoon, he very quickly found my account and cancelled it. He was extremely professional, intelligent and efficient. He is an excellent representative of a professional services company. Thank you, Connor.