Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
The Intake Officer / Customer Service representative provided Outstanding Service, resolving all concerns as well as providing information on services.
I used the Rocket Lawyer Loan Aggreement for a personal loan between a family member and it was very thorough, concise, and professional. I liked that they had a handful of quick questions at the beginning to allow you to easily customize your document to your contacts and state. I will definitely use Rocket Lawyer again for any personal and business needs I may have in the future.
Hi Kaci,
We appreciate your review and we're pleased to know that you've had such a positive experience with our product. If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
I signed up for this "free" service once before only to cancel when I found out "free" meant free for one WEEK-then th ey start charging you. Honestly, how many legal issues does the average Joe have?
I forgot about how they reel you in with thte offer of free legal form templates, etc. so I went on their web site again only to be taken to the payment page after carefully filling out the forms I wanted to print. Again-1 week free then you pay. I think to say these forms are free is not only mis-leading, but you can't down load your document until you pay-so where is the "free" part. Definitely would nnot recomment this site to anyone.
I joined and got a great deal of information on the site as well as documents I desparetly needed. Then forgot about otherr commintments and had to cancel. It was so easy, that I told the young lady should I EVER need this type of help again, I will most certainly re-join Rocket Lawyer! Awesome service and a human being to talk with! Not a crappy bot! Great job. Might have lost me as a customer for now, but I'll be recommending you in the future!
Hey Al,
Thank you for taking the time to share your feedback, we really appreciate it! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
Firstly i never recieved any paperwork that i asked for on the one time trial documents. Them rocket lawyer signed me up without my permission. They won't lete cancel under my login account otherwise. But i contactedy bank. So hopefully they can straight things out. Please beware rocket lawyer is not what they claim to be.
I had no idea I was being charged for the service. It said free trial and then it billed me for two months without me realizing it. I never received an email notifying me that I was being billed or that my trial membership was up. This site is a scam and the people on the phone were very rude. I recommend to stay away from this website and their service. Their excuse was that a lot of times their bills go into the spam folder. The BBB needs to look into these shady practices.
I just needed to create a simple will. Their website walked me right through the process, and I was done within 15 minutes. I decided to cancel the trial, since I don't need anything else. Edriana was kind, and efficient, and took care of me right away.
Hello James,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
The document was easy to complete and it covered all of the essential items related to a rental property. The people that I interacted with at Rocket were professional, pleasant and I enjoyed the experience. I have to say thank you to Rocket Lawyer. If I need another contract I will definitely go to Rocket Lawyer.
Hey Fred,
Thanks so much for your review, we're so glad that you've enjoyed our service! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
I had upgraded the account for a week. I completed my form (a durable power of attorney); printed it off; and was off to the hospital to have the document signed. Subsequently, on July 8th, the individual for whom I drawn the document died. On the 10th of July, I downgraded the account. Likewise, on the 10th of July, the company charged my account fir another month. Kevin Phelps. The customer rep understood what had happened and refunded my fees.
It's refreshing to find someone who could see what my intent was and not make me jump through hoops for my refund.
I will recommend Rocket Lawyer to all my friends and family, based on my personal experience with the Representative.
Thank you
Hello Sara,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
I used Rocket Lawyer 2 days ago, when I signed up. I was able to print out a Loan Agreement that I could use. Please CANCEL my subscription and any charges going forward.
Thank you for your time and attention.
Maryanne Zaks
Hi Maryanne,
We're glad that you were able to get the document you needed! Our records indicate that your membership was cancelled today (7/7/2021). Since it was cancelled during the Trial no billing has or will occur. Let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I was unable to figure out how to cancel my Rocket Lawyer account online, so I called your customer service. Kristina answered my call. She was very helpful and professional. She cancelled my account and told me that I would still have access to the forms I had completed, which I didn't know. She also informed me that I could restart my account at any time. She was very respectful.
Hello Anna,
It's wonderful to hear about your positive experience and appreciate your review!
I found Rocket Lawyer's website to be very easy to use. I caused myself some problems when I severely edited a document and couldn't add signatures. I spoke twice to tech support, and they were very kind both times.
Hey Holldy,
Thank you for your review, we greatly appreciate it! Take care.
In speaking with the representative Luciane that I was assisted by. She was intelligent. Very knowledgeable of all of this services that rocket lawyer offers and extremely patient with me and my issue was as resolved the first time!
Hello Pastor,
Thank you so much for your review, we're glad to hear you've had such a positive experience with one of our representatives!
I found access to a standard NDA and the ability to edit very easy especially with the feature of the system asking specific questions regarding the NDA. I had expected to print a document and hand write in the blanks. The output from your system presented a much more professional looking document. I called your customer service to cancel my 5 day trial. Raabi was your CS rep. She made it happen with no pressure not to cancel, just asked some reasonable questions. Impressive
Hello Andrew,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
As someone who works in customer service, I am truly impressed with Randy's attentiveness to listening to my problem, and ability to find a swift resolution. He was great to work with, and I look forward to continuing my subscription with Rocket Lawyer!
Hi Amanda,
We are really glad to hear you've enjoyed our service. We're happy that you're happy! Have a great day.
Whitney was so helpful, very professional and respectful. I truly appreciated her help. She went above and beyond to get the issue resolved. Though we couldn't find an immediate resolution, she was able to reach out to her supervisor to find an alternate solution and resolve the issue on time.
Hello Katie,
We're glad to hear about your positive experience and thanks for your review!
I called RocketLawyer to cancel my one-week trial membership, during which I had downloaded the Power of Attorney that I needed, Randy pleasantly offered the $1 a month option, which I accepted. He then carefully described what to expect in my in-box. Quick and very satisfactory exchange. Adding to the overall impression of legitimacy and competence that RocketLawyer creates.
Hi John,
We're glad to hear you've enjoyed the service and appreciate your review! Please let us know if you need anything from us at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
The entire team is extremely helpful1 when you send a question to an attorney you get a response very quickly and also from more than one so it makes it easier for you to understand what it is you are making a decision about.
Hey Stephanie,
We're happy to know that you've enjoyed our services here at Rocket Lawyer and we hope that you'll come back if you need legal services in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Brandee B was fabulous. She was upbeat, personable, and very helpful with the renewing of my RocketLawyer membership for my production company, Anchor Productions, LLC. Please give this woman a raise!
Hi Christopher,
We're really glad that your experience with one of our representatives was such a positive one! If you have general questions or concerns, just email us at customeroutreach@rocketlawyer.com.
The preparation of mortgage documents was fairly easy to understand and seemed to be complete and accurate. I am very happy with the effort it took and the product (mortgage documents) that I prepared using RocketLaw. I was disappointed that I missed the first opportunity to cancel my membership and I ended up paying for a few months of service that I didn't need.
Hi Daniel,
We're so glad that you've enjoyed our service and appreciate your review! Take care.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Letitia,
We appreciate your review and really glad that your experience with us was a positive one! Have a great day.