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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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California
1 review
0 helpful votes
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Last minute document
February 9, 2024

Needed a Last Will and Testament at the last minute and Rocket Lawyer made it easy to get one. I used their 7 day free trial and needed to cancel my membership. Kristina in their support chat room was amazing. She able to assist me with canceling it.

Date of experience: February 9, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello there,

Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.

New Jersey
1 review
0 helpful votes
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Great site
March 26, 2018

Very easy to navigate I needed to get a POD for my brother who was unable to speak for himself. The site helped guide me thought it with quick answers to my questions so I was able to fill it out correctly and in a timely fashion

Date of experience: March 25, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey J. F.,

Thanks for sharing your experience with us and we're delighted to know that our services were able to assist you with your matter. If you have questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again, J. F.!

Texas
1 review
0 helpful votes
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I watched a Retro Report that featured Freedom of Information Act and Rocket Lawyer facilitated my request hassle free, and better yet, free of charge. I'll be happy to pay the premium if a dire need arises.

Date of experience: October 15, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Guillermo,

Thanks for your feedback and we're really glad that you've enjoyed our 7-Day Free Trial! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Have a great day.

Maryland
1 review
0 helpful votes
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I needed a promissory note to purchase very expensive piece of equipment for my business. Took a matter of minutes to complete... which included a payment schedule/ amortizarion. What more could you ask for?

Date of experience: October 12, 2017
Velma A. Rocket Lawyer Rep
over a year old

Hi Martin,

Thanks so much for your review, we're happy that you're happy!

Pennsylvania
1 review
0 helpful votes
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Rockstar Service
March 21, 2024

I talk to Trisha, I let her know what my issue was, I wasn't clear on explaining what I wanted. She patiently listened and answered my question willingly. I could tell she enjoyed her job and loves helping people who call in. I ask her if there was a survey because she did a great job!

Date of experience: March 11, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Roslyn,

Thank you so much for leaving us a review, we're happy to hear about your positive experience! Have a wonderful day.

Oregon
1 review
0 helpful votes
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The selection of forms and the interview questions allowed me to get exactly the form I needed and allowed me to download it in a format where I can customize it where needed. This is a great service at a great price.

Date of experience: July 4, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Michelle,

We're pleased to know that you've enjoyed our product and appreciate you taking the time to share your experience! If you have any questions or concerns at this time, just send an email to customeroutereach@rocketlawyer.com. Thanks!

Oregon
31 reviews
66 helpful votes
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We have used rocketlawyer for a couple of business related forms and have been well satisfied. Not for complex legal matters but their simple bill of sale, deeds, non-compete, etc. are affordable and work well for us.

Date of experience: December 30, 2016
Rocket L. Rocket Lawyer Rep
over a year old

Hey Carla,

We greatly appreciated your feedback and taking the time to do so. If you need anything else, just let us know at customeroutreach@rocketlawyer.com.

Michigan
1 review
0 helpful votes
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Looking out for my best interest
October 9, 2017

He gave me an option I was unaware of and when it wasn't perfect for me he was able to communicate with someone above to help suit my needs. I am completely satisfied and would recommend he gets a raise!

Date of experience: October 6, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Nabil,

We're happy to know that you've had such a wonderful experience with one of our representatives and we appreciate the review! You can send us an email at customeroutreach@rocketlawyer.com if you have any general questions or concerns.

New York
1 review
0 helpful votes
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Great customer service
February 8, 2024

I signed up for the free trial. I was able to get some travel consent forms for my grandkids. I forgot to cancel the free trial and was charged 39.99. I called and a girl name Grace took care of everything right away. I don't need what they offer right now but if I ever do, I'll sign up with no hesitation.

Date of experience: February 8, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hey Gladys,

Thanks so much for your review, we're happy to hear you've enjoyed your experience!

Washington
10 reviews
26 helpful votes
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I used RocketLawyer to incorporate my healthcare business. They have so many free forms and services, as well as qualitied legal professionals they can put you in touch with. I think they are fantastic. I highly recommend them.

Date of experience: March 10, 2012
Texas
1 review
0 helpful votes
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FORTUNATE THAT SHE IS THE ONE THAT PICKED UP
August 13, 2024

It was great. Patricia was very nice and new her stuff! She was also fairly quick to research my problem and even quicker with the solution!

Date of experience: August 3, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Rrice,

We appreciate your review and glad to hear about your positive experience with our customer service! Have a wonderful day.

New Jersey
1 review
0 helpful votes
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Prompt & polite
February 7, 2024

Krystina entered the chat after a brief wait and reiterated my need as stated. She quickly located my account, then advised me of another option. After considering, I let her know my decision and Krystina exectued what I wanted to do & confirmed via email. Entire communication was less that 5 mintes! Great job, Krystina.

Date of experience: February 7, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Virginia,

We appreciate your review and glad you're enjoyed the service! Have a wonderful day.

Maryland
1 review
0 helpful votes
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Excellent customer service!
March 15, 2023

I contacted customer service with a question/problem. Friendly customer service rep by the name of Caitlyn provided quick/clear step-by-step guidance. Issue resolved - Caitlyn is a true asset to Rocket Lawyer!

Date of experience: March 15, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Shahab,

We're happy to hear you've had a positive experience and thank you so much for your review! Take care.

Virginia
1 review
0 helpful votes
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Help with account
July 28, 2021

I called Rocket Lawyer help line and talked with Selena Trujillo. She was very pleasant and was able to "down-grade" my trial account with Rocket Lawyer very efficiently. I had attempted to do this on the web site but found some of the entries confusing.

Date of experience: July 28, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Margaret,

We're really glad to hear that one of our representatives were able to assist you with your matter and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Missouri
1 review
0 helpful votes
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Great service!
August 19, 2021

I had a wonderful experience with this customer service rep. I called earlier in the week to cancel my membership. I was told it was cancelled and it still wasn't. This time around, it was done in a quick and timely manner. I also received my refund immediately! Thank you so much!

Date of experience: August 19, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Trinity,

It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!

Washington
1 review
0 helpful votes
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Cancellation
August 15, 2024

My experience was amazing. She was very patient and helpful with everything. I really appreciate it more than she knows

Date of experience: August 5, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Sabrina,

It's wonderful to hear about your positive customer service experience and we appreciate your review! Have a wonderful day.

Massachusetts
1 review
0 helpful votes
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Associate of the day... Justina M...
August 9, 2021

I called to cancel my free trial because I am elderly and am living on a fixed income so membership was a little steep for me. But Justina brought it to my attention on how to keep me in your membership for my budget and needs. Justina is a fabulous individual for customer service. Kudos to Rocket Lawyer. Thank you again

Date of experience: August 9, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Marcelle,

We're really glad that one of our representatives were able to assist you with this matter and appreciate you taking the time to share your experience! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Florida
1 review
0 helpful votes
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Rocket Lawyer Experience
March 17, 2021

I find the website user friendly and their templates very good tool for a casual user. Very practical tool for those who aren't inclined for writing detailed legal documents. I think at the price point and what my intended use is a little far off.

Date of experience: March 17, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Stephen,

Thanks so much for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!

Michigan
1 review
0 helpful votes
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Quality
August 23, 2021

I thought the quality of the forms looked professional and gave accuracy to my document but I had trouble with the website. I couldn't get to my document. It asked for my credit card info before I finished. I called the next day and got a wonderful staff member Sabrina, who handled it quickly.

Date of experience: August 23, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Michelle,

We appreciate your feedback and glad to hear one of our representatives were able to assist you. Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Hawaii
1 review
0 helpful votes
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I LOVE ROCKET LAWYER
October 13, 2017

I searched the web for a legal form and some legal information and found rocketlawyer.com. I called and spoke to Alicia. She told me about the company and it's vision to help everyone with affordable legal services. I am a business woman and my teen daughter started her own business, my husband also has his own business. Thanks to Alicia for taking time to tell me about all the products and services Rocket Lawyer offers. I am SOLD! I am so grateful she assisted me and I have support and also a company behind me! I highly recommend them as they are there for your personal and business needs and easily reachable!

Date of experience: October 12, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Cindy,

We love hearing about our customer's experiences with our representatives and we're so glad that you've had such a positive one! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time.