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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Tennessee
1 review
0 helpful votes
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Greatly appreciated
September 14, 2023

In speaking with Kristina, my mind was set at ease because she was never hesitant to answer my question, didn't place me on hold to find anything. She was both professional and personable during our interaction and that was greatly appreciated.

Date of experience: September 14, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hello Michelle,

We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!

Florida
1 review
0 helpful votes
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Great customer service
August 23, 2021

I signed up for the trial, decided I didn't need the service, and called to cancel. Service Rep kindly and professionally cancelled my membership before being charged. Without being "salesy" or pushy, she provided information about a service that might work for me, and I decided to sign up for it. She then clearly explained the series of emails/confirmations I would receive.

Date of experience: August 23, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey there,

We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Florida
1 review
0 helpful votes
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Legal Documents!
August 16, 2024

I have used Rocket Lawyer on several occasions, from durable power of attorney, to quit claim deeds, and bill of sales. Filed with the courts and all was perfect!

Date of experience: August 6, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Sheila,

We appreciate your review and so glad that you've enjoyed our document creation! Take care.

California
2 reviews
0 helpful votes
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Easy to Use
March 1, 2023

I tried the 7-day Free Trial.
Very educational regarding how prepared I was and was not.
Justine helped me and was very informative and easy to work with.
I may return and subscribe when I am prepared to complete my documents.

Date of experience: March 1, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hi Al,

Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.

Texas
1 review
0 helpful votes
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Great customer service
March 1, 2022

Thank you for the refund I was not able to use these documents due to the language I did not know the trial was only for 3 documents, may need to post that somewhere, but that you for the excellent customer service and resolution

Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Ms. D,

We appreciate your review, but sorry to hear our services didn't work out for you. Please let us know if you need further assistance by emailing customeroutreach@rocketlawyer.com. Thanks!

Texas
1 review
0 helpful votes
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Multiple documents filled out and printed
May 9, 2021

I was in need of a Power of Attorney and a Medical Power of Attorney.
Rocket Lawyer provided both of those documents. Plus, printed a blank domestic partnership document.
It was all straight forward and super easy.

Date of experience: May 9, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Angela,

Thanks so much for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Guatemala
1 review
0 helpful votes
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Easy
November 14, 2017

I needed a Non Disclosure Agreement for a new client and they provided the document and a means for us both to sign it via email and the document was signed/complete in a day. Fast and easy for what I needed.

Date of experience: November 13, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Claire,

Thanks for your review and we're glad that our online document creation system was able to assist you! If you have any questions or concerns, just send us an email at customeroutreach@rocketlawyer.com.

New York
1 review
0 helpful votes
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This was exactly what I was looking for and what was needed to fulfill my purpose. Free trial is amazing and assistance is provided. I was able to get valuable information on the law according to the state in which I live.

Date of experience: November 7, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Jeanette,

Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.

Washington
1 review
0 helpful votes
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It was really easy for me to create an NDA and get it signed by all parties. Took less than a half hour. Thanks for that. No thanks for the automatic monthly membership charge though. It's quite likely I glossed over some fine print as I was creating my Free document, and I get that you need to make money. Somehow, I thought your business model was: lure them in with a freebee, charge for the next one or more advanced services. I didn't think I was signing up for a $39 monthly charge. I likely would have bailed on the freebee had that been made very clear to me. I called support as soon as I saw the charge and the very nice support person offered to refund the charge. Thanks for that. If I require legal services in the future I will still check out Rocket Lawyer, I'll just beware of what it'll actually cost.

Date of experience: February 25, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Rand,

Thanks for your review, we appreciate your feedback and apologize for any issues. Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time.

Pennsylvania
1 review
2 helpful votes
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Awesome!
March 25, 2019

I was just diagnosed with cancer and needed to undergo surgery right away. So no time for appt. With a local attorney. So got found Rocket Lawyer and was able to do my Will and Living Will within a half hour. A God sent. Thank you.

Date of experience: March 22, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hi Charly,

We sincerely appreciate your review and so glad that our services were able to help you with your estate planning. We're sorry to hear about your diagnosis, but we truly wish you all of the best and please let us know if we can help you any further by emailing us at customeroutreach@rocketlawyer.com. Thanks so much, Charly.

California
2 reviews
0 helpful votes
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Quit Claim
March 20, 2018

Awesome! The help answers are the questions I had. I am very grateful for your website. When I found your website I thought I was just going to get answers to my question. I am very grateful for the generosity of the person(s) that created this site, I could not afford an lawyer to do this for me. Thank you!

Date of experience: March 19, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Desiree,

We're pleased to know that you've enjoyed our service and appreciate your review! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!

Florida
1 review
0 helpful votes
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Just what I needed!
February 23, 2022

Filling out the form was easy and professional.
I was going to cancel the service, but Justina explained I could keep it for $1.00 a month and cancel at anytime.
So with that offer, I decided to stay and I've reviewed other firms available to me.

Date of experience: February 23, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Jeanne,

It's wonderful to hear you've enjoyed our service and appreciate you taking the time to leave us a review! Thanks so much.

Georgia
1 review
0 helpful votes
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Quick and easy
November 8, 2017

Your free trial will require you to pay the membership fee. Your given the option your given the option to select your membership. Otherwise it was a please user friendly service that cuts down on having to pay major expenses.

Date of experience: November 7, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Janet,

We're appreciate your review and we're glad that our services were able to assist you. With our 7-Day Free Trial, customers do not have to pay the membership fee so long as they cancel within the Trial period. If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.

Pennsylvania
1 review
0 helpful votes
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I was able to quickly locate the Rocket Lawyer service via Google.
I was able to locate, generate, download, edit, and sign a document to meet my needs.
I was able to speak to a person immediately to resolve my membership concern.
My experience with Rocket Lawyer was good from beginning to end.
Although I chose to cancel my membership, I would recommend the service to anyone with a regular need to generate legal documents.

Date of experience: August 26, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Patrick,

We're thrilled to hear about your positive customer service experience and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Take care!

Texas
2 reviews
0 helpful votes
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EXCELLENT Customer Service From Shae
February 15, 2022

Shae was EXTREMELY helpful. Very kind and patient. She was extremely knowledgeable of all the services that Rocket Lawyer provides. She answered every question and resolved all of my issues accordingly. I highly

Date of experience: February 15, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Rose,

Thanks so much for your review, we're happy that you're happy!

California
1 review
0 helpful votes
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Making Last Will & Testament under Deadling
August 30, 2018

I had to make a last and will and testament to be incorporated in a trust for my son and I had two days to do it! I searched on line and tried several on line programs to achieve this. I found Rocket Lawyer the easiest to understand, the easiest to achieve the splits I needed. I finished in record time and was very pleased with the professional appearance of my document.

Date of experience: August 29, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Audrey,

Thanks for sharing your feedback and we're pleased to know that you've enjoyed your experience with out product! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com for assistance.

Illinois
1 review
0 helpful votes
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RocketLawyer Successful
December 19, 2019

I searched over 100 sites on the internet, and every site required at $39.99 to utilize their forms. Getting frustrated with the terms and conditions of the information that I was trying to obtain, I clicked on RocketLawyer, and to my surprise, they stood TRUE to their customers. I would definitely recommend this site for all customers that require legal forms.

Date of experience: December 19, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Dorothy,

So glad that you were able to get what you needed from our service, that's great! Please let us know if there's anything else we can do to assist you by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Texas
1 review
0 helpful votes
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A Great Avenue
August 3, 2021

I tried the 7day free trial to do a 1099 contract with a future client. I was amazed at how easy it was! Unfortunately, they wanted to use their attorney to draw up the contract. I will definitely come back to Rocket Lawyer in the future if needed. Also, it was painless and easy to cancel my 7 day trial. Thanks!

Date of experience: August 3, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Susan,

It's great to hear that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Texas
1 review
0 helpful votes
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Kristina was helpful and quick
September 14, 2023

I only wanted a trial subscription for $5.00; however, when I cancelled the subscription, it was not processed by the system and I was charged 2 additional months of fees. Kristina listened to my concern and was able to research the issue, get it corrected and request a refund for me. She was kind and courteous, did not take additional unnecessary time trying to sell me on a subscription and I appreciated that.

Date of experience: September 14, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hey Julie,

It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.

Colorado
1 review
0 helpful votes
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Easy Lease Contract
August 17, 2024

Created a lease specific to a state in no time. Love the ability to download and share for signature.

Date of experience: August 7, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Gregg,

We appreciate you taking the time to leave us a review, thanks so much!