Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
In speaking with Kristina, my mind was set at ease because she was never hesitant to answer my question, didn't place me on hold to find anything. She was both professional and personable during our interaction and that was greatly appreciated.
I signed up for the trial, decided I didn't need the service, and called to cancel. Service Rep kindly and professionally cancelled my membership before being charged. Without being "salesy" or pushy, she provided information about a service that might work for me, and I decided to sign up for it. She then clearly explained the series of emails/confirmations I would receive.
Hey there,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
I have used Rocket Lawyer on several occasions, from durable power of attorney, to quit claim deeds, and bill of sales. Filed with the courts and all was perfect!
Hi Sheila,
We appreciate your review and so glad that you've enjoyed our document creation! Take care.
I tried the 7-day Free Trial.
Very educational regarding how prepared I was and was not.
Justine helped me and was very informative and easy to work with.
I may return and subscribe when I am prepared to complete my documents.
Hi Al,
Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.
Thank you for the refund I was not able to use these documents due to the language I did not know the trial was only for 3 documents, may need to post that somewhere, but that you for the excellent customer service and resolution
Hey Ms. D,
We appreciate your review, but sorry to hear our services didn't work out for you. Please let us know if you need further assistance by emailing customeroutreach@rocketlawyer.com. Thanks!
I was in need of a Power of Attorney and a Medical Power of Attorney.
Rocket Lawyer provided both of those documents. Plus, printed a blank domestic partnership document.
It was all straight forward and super easy.
Hello Angela,
Thanks so much for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
I needed a Non Disclosure Agreement for a new client and they provided the document and a means for us both to sign it via email and the document was signed/complete in a day. Fast and easy for what I needed.
Hi Claire,
Thanks for your review and we're glad that our online document creation system was able to assist you! If you have any questions or concerns, just send us an email at customeroutreach@rocketlawyer.com.
This was exactly what I was looking for and what was needed to fulfill my purpose. Free trial is amazing and assistance is provided. I was able to get valuable information on the law according to the state in which I live.
Hey Jeanette,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
It was really easy for me to create an NDA and get it signed by all parties. Took less than a half hour. Thanks for that. No thanks for the automatic monthly membership charge though. It's quite likely I glossed over some fine print as I was creating my Free document, and I get that you need to make money. Somehow, I thought your business model was: lure them in with a freebee, charge for the next one or more advanced services. I didn't think I was signing up for a $39 monthly charge. I likely would have bailed on the freebee had that been made very clear to me. I called support as soon as I saw the charge and the very nice support person offered to refund the charge. Thanks for that. If I require legal services in the future I will still check out Rocket Lawyer, I'll just beware of what it'll actually cost.
Hey Rand,
Thanks for your review, we appreciate your feedback and apologize for any issues. Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time.
I was just diagnosed with cancer and needed to undergo surgery right away. So no time for appt. With a local attorney. So got found Rocket Lawyer and was able to do my Will and Living Will within a half hour. A God sent. Thank you.
Hi Charly,
We sincerely appreciate your review and so glad that our services were able to help you with your estate planning. We're sorry to hear about your diagnosis, but we truly wish you all of the best and please let us know if we can help you any further by emailing us at customeroutreach@rocketlawyer.com. Thanks so much, Charly.
Awesome! The help answers are the questions I had. I am very grateful for your website. When I found your website I thought I was just going to get answers to my question. I am very grateful for the generosity of the person(s) that created this site, I could not afford an lawyer to do this for me. Thank you!
Hi Desiree,
We're pleased to know that you've enjoyed our service and appreciate your review! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!
Filling out the form was easy and professional.
I was going to cancel the service, but Justina explained I could keep it for $1.00 a month and cancel at anytime.
So with that offer, I decided to stay and I've reviewed other firms available to me.
Hi Jeanne,
It's wonderful to hear you've enjoyed our service and appreciate you taking the time to leave us a review! Thanks so much.
Your free trial will require you to pay the membership fee. Your given the option your given the option to select your membership. Otherwise it was a please user friendly service that cuts down on having to pay major expenses.
Hi Janet,
We're appreciate your review and we're glad that our services were able to assist you. With our 7-Day Free Trial, customers do not have to pay the membership fee so long as they cancel within the Trial period. If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
I was able to quickly locate the Rocket Lawyer service via Google.
I was able to locate, generate, download, edit, and sign a document to meet my needs.
I was able to speak to a person immediately to resolve my membership concern.
My experience with Rocket Lawyer was good from beginning to end.
Although I chose to cancel my membership, I would recommend the service to anyone with a regular need to generate legal documents.
Hello Patrick,
We're thrilled to hear about your positive customer service experience and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Take care!
Shae was EXTREMELY helpful. Very kind and patient. She was extremely knowledgeable of all the services that Rocket Lawyer provides. She answered every question and resolved all of my issues accordingly. I highly
Hi Rose,
Thanks so much for your review, we're happy that you're happy!
I had to make a last and will and testament to be incorporated in a trust for my son and I had two days to do it! I searched on line and tried several on line programs to achieve this. I found Rocket Lawyer the easiest to understand, the easiest to achieve the splits I needed. I finished in record time and was very pleased with the professional appearance of my document.
Hi Audrey,
Thanks for sharing your feedback and we're pleased to know that you've enjoyed your experience with out product! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com for assistance.
I searched over 100 sites on the internet, and every site required at $39.99 to utilize their forms. Getting frustrated with the terms and conditions of the information that I was trying to obtain, I clicked on RocketLawyer, and to my surprise, they stood TRUE to their customers. I would definitely recommend this site for all customers that require legal forms.
Hello Dorothy,
So glad that you were able to get what you needed from our service, that's great! Please let us know if there's anything else we can do to assist you by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I tried the 7day free trial to do a 1099 contract with a future client. I was amazed at how easy it was! Unfortunately, they wanted to use their attorney to draw up the contract. I will definitely come back to Rocket Lawyer in the future if needed. Also, it was painless and easy to cancel my 7 day trial. Thanks!
Hello Susan,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
I only wanted a trial subscription for $5.00; however, when I cancelled the subscription, it was not processed by the system and I was charged 2 additional months of fees. Kristina listened to my concern and was able to research the issue, get it corrected and request a refund for me. She was kind and courteous, did not take additional unnecessary time trying to sell me on a subscription and I appreciated that.
Hey Julie,
It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.
Created a lease specific to a state in no time. Love the ability to download and share for signature.
Hey Gregg,
We appreciate you taking the time to leave us a review, thanks so much!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Michelle,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!