Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Rocket lawyer provided me with everything that I needed. When I needed assistance, I was able to receive it. Lauren was able to assist me through the chat feature. She responded to me right away. The tone of the conversation was polite, friendly, and courteous!
I am so pleased with your services. At this time I am not in need of any immediate documents. I am very happy your business has the option of keeping me in the system in case of any future need I may have. Thank you.
Hi Deborah,
We greatly appreciate your review and hope that you'll come back if you need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Needing a rental lease went to the internet expecting to find blank copy. I was surprised to find Rocket Lawyer. Guided to complete necessary information. When I had a question it was easy to reach a Rep to speak directly to. My task was completed. I highly recommend Rocket Lawyer.
Hi Paula,
We're delighted that you've enjoyed our service and hope that you'll return in the future if you ever need services like ours again! Please don't hesitate to reach out to us by email at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much.
You have a great web site and a great service. On top of that you have great customer service representatives. I spoke with Kaylee Gates today, and she was extremely professional, very courteous and had a true interest in helping and resolving my issue. She exceeded my expectations in every sense!
Hi Sisira,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
Nice of them to hide that I had to change my free trail status after realizing I had been billed $39 for something I didn't use and didn't suit my needs.
In simple English this is a scam and I will spread the word to the best of my ability about Rocket Lawyer.
I should have realized trusting anything to be upfront that has the word Lawyer in it.
Not using Rocket much, only for documents. She told me about the document plan, which is perfect for me.
Hi James,
Thanks so much for your review, we're happy that you're happy! Take care.
Andrew helped me with my issue in lighting speed. Amazing resolution time. Thank you greatly Andrew.
Hello Dean,
Thank you for your review, we sincerely appreciate it and glad to hear about your positive customer service experience! Take care.
I needed to update my living trust, after buying a new home. I thought I needed an Attorney to do it. After a little research, I discovered I could do it myself. I could have simply typed it up myself, but this site put the proper language in the update. Well worth the nominal cost.
Hey Les,
We're pleased to know that you've enjoyed our product and greatly appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much!
Kristina P. Was absolutely the sweetest as she was understanding, did not question, but was very profession as she provided me with information regarding monthly benefits however, I just really needed to downgrade and she was happy to help with that.
I did mention that more online businesses need Kristina's, too!
Hi Kathleen,
Thanks for your review, we're happy that you've had a positive experience with our service!
I used the Free Trail feature to create the title document. When I selected print it came out with paragraphs and text over-run and looked like jibberish. It included 4 pages of ad's (that came out clearly).
I really got what I paid for.
Hey Michael,
We're so sorry to hear about your experience and we'd like to make things right however we're able to. We've sent you a private message to get your account information so we can get this matter resolved with you. We look forward to hearing from you and again, we sincerely apologize for any inconvenience this may have caused.
Great 7 day trial program. Was able to make my last will and testament and my POA paper. Printed my will and it didn't cost anything during the trial. I'll go back and print the POA later, and gladly pay for it!
Hi Shirleen,
So glad that you've enjoyed our product and we greatly appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
I signed up but guess i didn't see the fine print that the trial is for one week. I got charged 39 for basically creating one NDA. What is more annoying is that while i unknowingly had "premium" subscription for a month i only got one NDA out of it and basically didn't get to use the site much at all. Had i known they would charge me i would not have used their service.
When I called for help today, I was very frustrated that I could not locate the employee evaluation I had worked so hard on. Revonda was extremly patient and kind and helped me walk through the process until I had success in downloading and printing my document. She made sure I was satisfied with my experience and asking if she could provide further assistance. She truly provided excellent customer service.
Hey Diane!
We're really glad that your experience with one of our representatives was such a positive one and we appreciate your review! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
My release for was nearly perfect! Some Minor tweets to make it fit my particular usage and a small addition of time of use and it was fine. Price was better than other "Free" forms online.
Highly recommended!
Hi Russ,
We are glad that you've enjoyed our product overall! Our legal documents are generalized to be more universal for different situations, but unfortunately they don't always work for everyone's situations and we apologize for that. Our documents can be manually edited, but we do recommend getting them reviewed by an attorney to ensure it's legality. If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
I called in to cancel my free trial as I had completed the transaction I needed. The service was excellent. The customer service representative was extremely knowledgeable and very helpful. He was very pleasant and nice to deal with.
Hi Sherry,
Thank you for taking the time to share your feedback, we really appreciate it! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
I only wanted to use document templates. I had a charge of $39 for a subscription. I had them credit and change to a new plan instant and credit back since no services were provided other than document templates.
Hey Albert,
We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
It's easy n simple to follow the steps from the web... I find it's super easy and step by step guideline which makes the whole end to end experience simple.
I would come back for the next purchase for sure. Thank you so much!
Hey Alex,
We're really happy to know that you've enjoyed our online document creation and that it made the process easy! You're always more than welcome to come back to utilize our service at your own leisure, but please don't hesitate to email us at customeroutreach@rocketlawyer.com if you have questions or concerns. Thanks so much, Alex!
It took longer than expected to find what I needed, however I found it and things worked out. I do not have any further comments. No further comment at this time. Abc it is easy as 123. Abc is easy as 233
Hi Joyce,
Thanks so much for your review. We're sorry it took longer than expected to get what you needed, but so glad that you tried out our service! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Please know that if you ever need help with locating a document or having issues on the website, you can call us at 877-881-0947 (M-F, 6am-6pm PT). Thanks again, Joyce.
We have a small rental teal estate business. We joined Rocket Lawyer 2 years ago, and use it regularly for the business. It is easy to create the docs needed for the business and the review and advice on them provides confidence
Hi Larry,
Thank you for your review, we sincerely appreciate it. If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.
Very nice and organ straighted website. Ms Misty L. With custom service was all on top of every question I ask. And most of all, she was very polite and indeed patient, in which really count when dealing with any customer
Hi Harold,
We're always so glad to hear about the positive experiences that our customers have with our representatives and thank you for sharing it through your review! If you have questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi there Crystal!
Thanks so much for taking the time to leave us a review, we're happy that you're happy!