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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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New York
1 review
0 helpful votes
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Very helpful!
September 29, 2023

Rocket lawyer provided me with everything that I needed. When I needed assistance, I was able to receive it. Lauren was able to assist me through the chat feature. She responded to me right away. The tone of the conversation was polite, friendly, and courteous!

Date of experience: September 29, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hi there Crystal!

Thanks so much for taking the time to leave us a review, we're happy that you're happy!

Colorado
1 review
0 helpful votes
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The document you provided was superb.
November 30, 2017

I am so pleased with your services. At this time I am not in need of any immediate documents. I am very happy your business has the option of keeping me in the system in case of any future need I may have. Thank you.

Date of experience: November 29, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Deborah,

We greatly appreciate your review and hope that you'll come back if you need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!

Florida
1 review
0 helpful votes
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Easy to do business with.
August 20, 2018

Needing a rental lease went to the internet expecting to find blank copy. I was surprised to find Rocket Lawyer. Guided to complete necessary information. When I had a question it was easy to reach a Rep to speak directly to. My task was completed. I highly recommend Rocket Lawyer.

Date of experience: August 16, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Paula,

We're delighted that you've enjoyed our service and hope that you'll return in the future if you ever need services like ours again! Please don't hesitate to reach out to us by email at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much.

Illinois
1 review
0 helpful votes
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Rocket Lawyer Service and Customer Service
August 13, 2021

You have a great web site and a great service. On top of that you have great customer service representatives. I spoke with Kaylee Gates today, and she was extremely professional, very courteous and had a true interest in helping and resolving my issue. She exceeded my expectations in every sense!

Date of experience: August 13, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Sisira,

We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!

Connecticut
1 review
9 helpful votes
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Scam
October 7, 2015

Nice of them to hide that I had to change my free trail status after realizing I had been billed $39 for something I didn't use and didn't suit my needs.

In simple English this is a scam and I will spread the word to the best of my ability about Rocket Lawyer.

I should have realized trusting anything to be upfront that has the word Lawyer in it.

Date of experience: October 7, 2015
California
1 review
0 helpful votes
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Kristina was great
August 18, 2024

Not using Rocket much, only for documents. She told me about the document plan, which is perfect for me.

Date of experience: August 8, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi James,

Thanks so much for your review, we're happy that you're happy! Take care.

Florida
1 review
0 helpful votes
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Provided seamless attention
September 7, 2024

Andrew helped me with my issue in lighting speed. Amazing resolution time. Thank you greatly Andrew.

Date of experience: August 28, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Dean,

Thank you for your review, we sincerely appreciate it and glad to hear about your positive customer service experience! Take care.

California
1 review
0 helpful votes
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Update your living trust with out a Lawyer
October 22, 2018

I needed to update my living trust, after buying a new home. I thought I needed an Attorney to do it. After a little research, I discovered I could do it myself. I could have simply typed it up myself, but this site put the proper language in the update. Well worth the nominal cost.

Date of experience: October 21, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Les,

We're pleased to know that you've enjoyed our product and greatly appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much!

Hawaii
1 review
0 helpful votes
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Downgrading my subscription
February 8, 2024

Kristina P. Was absolutely the sweetest as she was understanding, did not question, but was very profession as she provided me with information regarding monthly benefits however, I just really needed to downgrade and she was happy to help with that.
I did mention that more online businesses need Kristina's, too!

Date of experience: February 8, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Kathleen,

Thanks for your review, we're happy that you've had a positive experience with our service!

Texas
2 reviews
2 helpful votes
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I used the Free Trail feature to create the title document. When I selected print it came out with paragraphs and text over-run and looked like jibberish. It included 4 pages of ad's (that came out clearly).

I really got what I paid for.

Date of experience: March 16, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Michael,

We're so sorry to hear about your experience and we'd like to make things right however we're able to. We've sent you a private message to get your account information so we can get this matter resolved with you. We look forward to hearing from you and again, we sincerely apologize for any inconvenience this may have caused.

New Jersey
1 review
0 helpful votes
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Trial
October 14, 2018

Great 7 day trial program. Was able to make my last will and testament and my POA paper. Printed my will and it didn't cost anything during the trial. I'll go back and print the POA later, and gladly pay for it!

Date of experience: October 12, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Shirleen,

So glad that you've enjoyed our product and we greatly appreciate your review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!

California
1 review
4 helpful votes
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I signed up but guess i didn't see the fine print that the trial is for one week. I got charged 39 for basically creating one NDA. What is more annoying is that while i unknowingly had "premium" subscription for a month i only got one NDA out of it and basically didn't get to use the site much at all. Had i known they would charge me i would not have used their service.

Date of experience: August 6, 2015
Tennessee
1 review
0 helpful votes
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Today's experience with RL
November 7, 2017

When I called for help today, I was very frustrated that I could not locate the employee evaluation I had worked so hard on. Revonda was extremly patient and kind and helped me walk through the process until I had success in downloading and printing my document. She made sure I was satisfied with my experience and asking if she could provide further assistance. She truly provided excellent customer service.

Date of experience: November 6, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Diane!

We're really glad that your experience with one of our representatives was such a positive one and we appreciate your review! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!

Texas
1 review
0 helpful votes
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Equipment installation liability release
November 17, 2017

My release for was nearly perfect! Some Minor tweets to make it fit my particular usage and a small addition of time of use and it was fine. Price was better than other "Free" forms online.
Highly recommended!

Date of experience: November 16, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Russ,

We are glad that you've enjoyed our product overall! Our legal documents are generalized to be more universal for different situations, but unfortunately they don't always work for everyone's situations and we apologize for that. Our documents can be manually edited, but we do recommend getting them reviewed by an attorney to ensure it's legality. If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.

Illinois
1 review
0 helpful votes
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My experience
August 5, 2021

I called in to cancel my free trial as I had completed the transaction I needed. The service was excellent. The customer service representative was extremely knowledgeable and very helpful. He was very pleasant and nice to deal with.

Date of experience: August 5, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Sherry,

Thank you for taking the time to share your feedback, we really appreciate it! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!

Minnesota
1 review
0 helpful votes
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Quick reliable and honest
August 4, 2021

I only wanted to use document templates. I had a charge of $39 for a subscription. I had them credit and change to a new plan instant and credit back since no services were provided other than document templates.

Date of experience: August 4, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Albert,

We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

California
1 review
0 helpful votes
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Apartment lease form
September 17, 2018

It's easy n simple to follow the steps from the web... I find it's super easy and step by step guideline which makes the whole end to end experience simple.
I would come back for the next purchase for sure. Thank you so much!

Date of experience: September 14, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Alex,

We're really happy to know that you've enjoyed our online document creation and that it made the process easy! You're always more than welcome to come back to utilize our service at your own leisure, but please don't hesitate to email us at customeroutreach@rocketlawyer.com if you have questions or concerns. Thanks so much, Alex!

North Carolina
1 review
0 helpful votes
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This site is convenient.
January 30, 2019

It took longer than expected to find what I needed, however I found it and things worked out. I do not have any further comments. No further comment at this time. Abc it is easy as 123. Abc is easy as 233

Date of experience: January 29, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hi Joyce,

Thanks so much for your review. We're sorry it took longer than expected to get what you needed, but so glad that you tried out our service! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Please know that if you ever need help with locating a document or having issues on the website, you can call us at 877-881-0947 (M-F, 6am-6pm PT). Thanks again, Joyce.

Louisiana
1 review
0 helpful votes
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Great for small business
October 9, 2017

We have a small rental teal estate business. We joined Rocket Lawyer 2 years ago, and use it regularly for the business. It is easy to create the docs needed for the business and the review and advice on them provides confidence

Date of experience: October 9, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Larry,

Thank you for your review, we sincerely appreciate it. If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.

Tennessee
1 review
0 helpful votes
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$#*!n A1
October 15, 2017

Very nice and organ straighted website. Ms Misty L. With custom service was all on top of every question I ask. And most of all, she was very polite and indeed patient, in which really count when dealing with any customer

Date of experience: October 13, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Harold,

We're always so glad to hear about the positive experiences that our customers have with our representatives and thank you for sharing it through your review! If you have questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.