Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Jacob was so helpful and courteous, he tried so hard to get me assistance. However, there wasn't any Attorneys in the State of Oklahoma within your Network that could help me. Jacob was very Professional and tried his best!
I was pleased and very satisfied with the good advice. I used the free trial due to financial situation. They were friendly and prompt cancelling for me. I will absolutemy get a real membership as soon as I can.
Hey Carolina,
Thanks for your review and we hope that you come back for your legal needs in the future! If you have any general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com for assistance!
I had a question which could not be answered because my trial offer was cancelled. I was informed of the dollar a month options which I enrolled in, and was told about the options offered under this plan.
Hey Frances,
We appreciate you taking the time to share your experience and so glad you're enjoyed our service! Please let us know if you have questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I enrolled in the free trial (7 days) and created a document. Creating a document was easy. I didn't find what I was looking for in the menus for the handling of the document so I called the help phone number. A lady named Kim was very courteous and helpful.
Hello Joseph,
It's great to hear about your positive experience with us and appreciate your review, thank you!
I have used Rocket Lawyer on several occasions. Recently I was charged with developing a policy for Anti-Harassment for a faith-based organization. Rocket Lawyer had a template for this particular policy that was simple to customize and download. The template contained all the required content needed in the policy. When developing a rental agreement for a house I had secured, I was pleased to locate a template on the website that could be customized for the laws in my state. The website is easy to use and stores the developed forms. Customer service representatives are professional and helpful!
Hello Robbie,
Thank you very much for your thoughtful review, we sincerely appreciate it! Have a wonderful day.
I was looking for a legal but simple, short term lease agreement to use just one time. I was leery of the "free trial" offer but true to their word, I was able to draft, save and print the lease agreement I needed. I was then able to cancel my "membership" with no hassle and no cost.
Hi Don,
We are delighted to hear that you've had such a positive experience with our service, that's great! Please let us know if you need anything further at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
I am retired. A former co-worker asked me to provide her with a letter of recommendation. Since I had never had any reason to create such a letter previously... I googled the web & the RocketLawyer site came up. It was a very easy application to use. I actually had some difficulty accessing the document I created, but I believe it must have been due to the fact that I was using Edge rather than Chrome... so I had to jump through hoops to get the doc printed to send to my friend. I don't anticipate ever having to use any of the documents or your resources in the future... but if I do need assistance I will surely go to your website!
Hi Julia,
We're so glad that you found our service and hope that you'll return in the future if you ever need us again! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
I called because I could not reset my password. I explained what I wanted to ask and told Tiara my story and why I needed help. She was very polite, understanding and directed me to call and talk to a lawyer about it and was extremely helpful. I feel she was honest and compassionate which is not common these days. She is a gem I appreciate her and am very grateful
Thank you Tiara
Hello Saundra,
We're so glad that you've had such a positive customer service experience and appreciate your review! Take care.
Change of title for a new used VW Bug will occur this weekend and we needed a "Bill of Sale" to complete this transaction and Rocket Lawyer gave us this with no problem, but don't need the legal service any longer, so please cancel my subscription. Thank you!
Hello William,
We're really glad that our service was able to help you out with your legal matter and appreciate your review, thanks so much!
Did the contract and put it my information and credit card. Now I am contacting my bank to cancel my credit card. I did a screen shot of everything so I have some profit that my credit card was denied. I hope everything is ok, but this website should be taken down.
The online service was wonderful, it was very easy to put personal and much needed documents together. The Service Rep that assisted me on the phone was very friendly & helpful, she took her time and explained everything to me.
Hey Mary,
We're really happy to hear our customer service was able to assist you with this situation and appreciate you taking the time to leave us a review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
I signed on to acquire a standard rental agreement but the woman from whom i was renting broke her hip and my agreement was cancelled. So unfortunately, i cancelled my contract with you.
Otherwise I was satisfied with your service.
Hi Sandra,
We're really glad to hear that you've had a positive experience with our service and greatly appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Randy was very professional and accurate with his dealings with me. Randy wanted me to still have some of the benefits and offered me a better plan that suited my budget for now. It was a fast, and accurate session.
Hello Monique,
We're happy to hear about your positive experience with one of our representatives and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
All of the representatives are knowledgeable and helpful. I absolutely love this company and will continue to use in the future.
Hi Kelci,
Thank you so much for your review, we appreciate it!
It was easy and the rest was up me. A quality process. I went online and fill out the application. The process was really straight forward and simple. I paid, and my documents were emailed to print out and sign the documents. I'm very satisfied. Thank you so much. A great service.
Hey Andre,
We're delighted to know that you've had a pleasurable experience with our services and appreciate you trying them out. Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I had a very good experience using Rocket Lawyer. Saved me hundreds of dollars. I was able to gain a lot of knowledge when it came to writing a commercial. Lease. I am very pleased and would recommend anyone using Rocket Lawyer.
Hello Evette,
We greatly appreciate your review and we're delighted to hear that our services were able to save you money and help you out with getting your legal needs taken care of! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thank you!
Chris (Christen) was absolutely helpful in every way. I called with a issue and she solved it in no time. She was delightful to speak with and just a breath of fresh air when it comes to speaking with reps. 10 out of 10!
Hello Britnee,
It's great to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
I had the opportunity to talk to Kevin today about a refund for my premium membership bill. I was a day late on cancelling my membership and Kevin was very understanding and helpful. He was able to get me a refund confirmation e-mail in a matter of minutes. Kevin is very friendly and positive and seems like a great guy to have on your team!
Hello Claudio,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
Very frustrating, the I opened the site because to said it was free. Got done to find out oh know it would costs $5 and then start charging you per month without reaching out to you to let you know that was happening. Finally I found a number to call, thankfully, the person clarified and I now know what to do and how and when to stop the service.
Hello Carol,
We're very sorry to hear about your matter. Please let us know if you have any questions or concerns by emailing customeroutreach@rocketlawyer.com.
Very easy to use and to accomplish my objective.
Kristin was very professional in the manner she handled my request to cancel the free trial, and also in the way she provided additional information about the services Rocket Lawyer provides.
If I decide that I need further assistance, I will re-contact Rocket Lawyer again.
Thank you again for your assistance.
Hi John,
Thanks so much for your review, we're happy to hear about your positive customer service experience! Please take care.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Thomas,
It's wonderful to hear about your positive experience and appreciate your review! Take care.