Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Jacob exhibited exceptional customer service. His professionalism and expertise allowed the technical difficulties I was experiencing to be a matter of the past. I would recommend Rocket Lawyer to anyone primarily for the customer service Jacob provided!
I needed a rental lease and they provided easy to use templates, very useful and exceptional customer service. Extremely easy to use if you have needs of legal documents this is the site and service for you
Hey Alisha,
We're really glad that you've enjoyed our online document creation and customer service. If you have any further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
I first contacted Rocket because my attorney told me I needed a non-disclosure to send to a movie production company wanting to make a movie of my auto-biography book I wrote. The form I received needed very little editing and was very clear in it's nature. I then contacted Rocket Lawyer and cancelled anything further and the person, Lisa, was great and fun to talk to. Cancellation and return of my deposit was promptly completed. Thank you.
Hey Alfred,
We are delighted to hear you've had such a positive experience with us and appreciate you taking the time to share your feedback! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
I had a great experience with Kevin's customer service. Somehow my trial had not been cancelled. I called requesting a refund, it was quickly determined that I was correct, and the refund was issued. Thank you Kevin
Hey Cynthia,
Thank you so much for your review, we're happy to hear one of our representatives were able to help you get this matter resolved! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I needed to draft a Will along with various powers of attorney for a 92 year old gentleman who was unmarried and had no kids. I was doing my best to find an assisted living facility - and I needed a bunch of forms for him. I logged onto Rocket Lawyer - and I was truly impressed with how easy it was to navigate the various legal issues; how easy it was to get documents drawn out and notarized. For a seasoned trial lawyer with absolutely no experience in Wills and Trusts, Powers of Attorneys - this was a God-send. I would recommend this site without reservation.
Hi John,
We're delighted to hear about your positive experience and appreciate your review!
With the Rocket lease template I got the job done fast!
Very detailed and provided items I had forgotten to include.
Did it at the Library as I was out of town and it was printed out in several copies and looked very professional!
Hey James,
We appreciate you taking the time to share your feedback and so happy to know that you were able to get what you needed! Please don't hesitate to email us at customeroutreach@rocketlawyer.com. Thanks so much.
Free trial was great... I was checking to see if you had form I needed down the road. I cancelled the next day and it said I would get an email confirming the cancellation. I never received the email. So now I'm worried I'll be charged even though I followed directions and screen said cancellation was complete. Please send notice like it said it would. I would greatly appreciate it.
Hi Barbara,
We're so sorry that you didn't receive the downgrade (cancellation) email! We've gone ahead and resent it to you. Please let us know if you need further assistance by responding to the email or giving us a call at 877-881-0947 (M-F, 6am-6pm PT).
I reached out to customer service and was greeted by Paige. She was an absolute pleasure, the whole interaction was seemless. Not only did she resolve my issue promptly, she did it with what I call a virtual smile. Thank you Paige!
Hi Silkia,
We're happy to hear that you've had a positive experience with one of our customer service representatives and appreciate your review! Have a wonderful day.
I was taken aback by the level of great customer service that Rosechelle provided during my call to reset my password. Not only was she thorough, precise, concise, and on point, she went above and beyond to make sure I was getting the right level of service! She really looked out for my best interests and I am so grateful for that! I love the service and will continue to be a subscriber!
Hi Erica,
We are really glad that you've had a positive experience with our customer service and appreciate you taking the time to leave us a review, thank you! Have a wonderful day.
We used Rocket Lawyer to compose a rental/ lease agreement for our townhouse. The forms were specific to our state and are up to date with current laws in our state. Customer support was friendly and very helpful. We will use Rocket lawyer in the future.
Hello Sarah,
We're glad to hear that you've enjoyed our service and greatly appreciate your review, thank you!
I just needed one document for personal use. I found the complete process very easy to navigate and the finished document was customized for use in my State. It was very helpful that Rocket Lawyer also included a checklist specifying follow-up actions I needed to take in order to utilize the document.
Hello Robert,
Thanks so much for your review! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
The girl that helped me cancel my service was very well spoken and helped me in a quick manner.
I was told about the face that I could log on and see previous lease that I had made for my beauty shop.
This is very helpful.
Hello Lesley,
We appreciate you taking the time to leave us a review, thanks so much! Have a wonderful day.
I recently. Use rocket lawyer to generate a power of attorney. And I inadvertently sign up for a monthly membership. When I learn that I call and ask for a refund. And I was issued a refund immediately. I have used rocket lawyer in the past and I am completely satisfied with them.
Hello there,
We're glad to hear about your positive experience and thanks for your review!
I recently use. Rocket lawyer. To generate APOA. And I inadvertently. Signed up for monthly. Membership. I called to explain. And I was issued a refund. I thank you very much for your service. And I will be sure. To use rocket lawyer for a future needs.
Spoke with a Kevin phelps on august 26th about my membership with rocketlawyer. I told him that I had form swift and they make the same document. He was courteous, professional and super nice. He also refunded my money. His customer service was greatly appreciated!
Hi Beth,
We're glad to hear you've had a positive experience with our customer service and appreciate your review! Please let us know if you need anything from us at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I found the legal document I needed hassle free with no obligations or unwanted risks involved. The template was easy to follow along. The document was very professional looking. Overall I was happy with the service and results. I would recommend Rocker Lawyer to my family and friends.
Hi Mardisa,
Thank you for your review and we're happy to hear you've enjoyed our product! If you have questions or concerns at this time, please send an email to customeroutreach@rocketlawyer.com. Thanks again!
The customer service was outstanding. The young lady Robbie was very knowledgeable and very helpful. She gave me all all the options for continuing with other services that rocket lawyer offered. I was very pleased with her.
Hey Veronica,
Thanks so much for your review, we're happy that you're happy!
RocketLawyer.com is a scam. Their 877 number is a waste of time as nobody answers. *******@RocketLawyer first responded after about one week of my first e-mail. Then, they referred me to my credit card company. I requested a complete record of my account and intend to move my grievance forward. RocketLawyer is doomed for failure based on their ongoing illegitimate business practices. Don't waste your time and money with Rocket Lawyer.
Using Rocket Lawyer was very easy. Just typed in Rocket Lawyer then select what you need, and they download it. Then fill in what is needed and sign. Then they finish the rest and all you need to do is print off your document. The company is a great I have used them many times.
Hello Linda,
Thanks so much for your review, we're really glad to hear that you've had a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
Your application was very easy to use and I will recommend you to all my friends and family. I called in because I made a mistake and the person through the phone help me resolve the issue. Very cool...
Hi Robert,
So glad that you've enjoyed our services and we hope that you'll come back in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks, Robert!
Lawyer used obscene language on my own case. Are you kidding me, was he on drugs. Where was the professionalism. He talked too loud in the courtroom when the judge was hearing another case and the bailiff had to tell him to be quiet, Do not waste your time. Ask your daddy to gett you a real lawyer
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Yvette,
It's amazing to hear about your positive experience with our customer service and thank you for leaving us a review!