Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Anthony Very Patiently "Walked" me through each "Step" needed to up-date my Rocket Lawyer Account. He even helped calm me by laughing when I laughed at myself. Anthony is quite Techy & Compatent. Thank you, Anthony.
She helped me in a very professional way. I was ready to leave but she offered me a very good subscription. I am staying. Thank you!
Hello Pedro,
We are delighted to hear about your positive experience and appreciate your review, thanks!
Customer service JoJo was very knowledgeable regarding what I needed. She assisted me navigating how to look for an Attorney.
Hello Deborah,
We appreciate you taking the time to leave us a review and so glad to hear about your positive experience with our customer service! Take care.
No time to visit with lawyer to draft will. I went online and was excited to find
Rocket lawyer. I printed a will immediately feeling comfortable that a step by step consultant
Was available to me during the process of obtaining a last minute will! Highly recommend.
Hello Karen,
We're so glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
I was able to take advantage of Rocket Lawyer's document creation. It was a step by step (idiot proof) way of creating a document I needed that would have normally cost me at least $200 to get done through a local lawyer. I was able to take the product I created to the notary and file it with the court. Very happy with my Rocket Lawyer experience.
Hey Alisha,
We're delighted to hear you've enjoyed our service and appreciate your review! Thanks so much.
I've tried several different documents and some have been very useable. Others get me started but I still find I need additional adjustments for which I need legal advice. The people I've been in contact with have been very helpful but overall it's a wash for me.
Hello Jeff,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
I realized I was being charged a monthly fee when I checked my bank statement this month. I no longer needed Rocket Layers services and called to see if he could help me. He was able to credit my account immediately and settled my account for me. I will not hesitate to use Rocket Lawyers services if needed in the future. This was a great relief to me.
Hi Jane,
We're happy to hear you've had such a great experience with our service and appreciate your review! Thanks so much.
In order to complete my form, I took advantage of Rocket Lawyer's 7 day trial.
I had 2 questions on where to place names and what my title was in the legal terms.
The answer was timely and in language I could comprehend.
Thank you Rocket Lawyers.
Hi Jannie,
Thanks so much for your review and we're really glad that you've enjoyed your experience with our service! If you have any further questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Randy was Amazing. He listen to my concern and assisted and resolving my concerns. I'm thankful to Randy for his expertise and look forward to working with Rocket Lawyer in the future just not immediately, However, Thank you, Thank you Randy for your outstanding service!
Signed satisfied Customer
Hi Jamie,
So glad you've enjoyed our customer service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!
Great, just dint need at this time. A service that adds value and has a multiple of information and documents
Hello TG,
Thanks so much for your review, we appreciate it! Take care.
It took me all of 45 minutes to prepare all of my documents. I was worried it would take me forever and then not really accomplish what I wanted. I was wrong! Easy, speedy and thorough. Quite a pleasant experience.
Hi Deb,
So glad that you've enjoyed our service. We're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
I called and spoke with Linda today regarding a charge that made on my company card. She researched and explained the issue, offered a solution and finished the call with me being completely satisfied on the experience. Thank you Linda.
Hello Carl,
Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.
I spoke with Kimberly today, after creating my Last Will And Testament, which I needed to create as party of my retirement investment. Kim was extremely helpful in explaining everything to me, and helping me to access my will. She gave me the opportunity to check out everything that is available as a member, which I will be reviewing.
Hi Todd,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
I did not understand how to use the site and thought I was doing a free trial correctly. I made and error in how it was functioning due to my inexperience and created a over billing situation. The assistance given was great and I thought that they were fair in adjusting my account. Thank you
Hey Scott,
We are so happy to hear about your positive experience with our customer service and thanks so much for the review! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
Naomi listened to my issue and QUICKLY resolved it! Unfortunately, before Naomi, I had an agent that returned 0 calls or emails - causing my new future company a loss...
Naomi is an asset to your company.
Thanks!
Hi James,
We're really glad that one of our representatives was able to assist you with your matter and thanks so much for your review!
Called to cancel the unused subscription.
Representative Patty was polite, and knowledgeable and resolved my problems
Fast and efficiently.
Hi Yakov,
Thanks for your review, we sincerely appreciate it! Have a great day.
Rocket lawyer provided me with the documents needed to complete my website. When I called customer service to make changes to my subscription, Randy was helpful and efficient. He provided the assistance I needed while being polite and patient. Thank you, Randy!
Hi there Kerry,
It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
I needed a simple document created. I signed up for the free trial. I used the one doc. Realizing I forgot to cancel, I was charged. I reached ut to customer service and my cancel request and refund were promptly executed.
Thanks!
Hi Ron,
It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
This is a horrible site. The forms are impossible to use and it's impossible to downgrade after the "free" trial, they keep billing you even after you cancel. Total scam artists. Had to open a CC dispute.
I was billed for a membership that I was only going to use for the 7 day free trial, so I called Rocket Law to hopefully get it figured out and my money back. The representative I spoke to went above and beyond to tell me that she was able to stop the membership and any future billing and also refund my money that was charged on my account. I was very grateful for her and the efforts she did to make this happen. She was also very polite and friendly. So thank you for your services.
Hi Donald,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Julia,
It's great to hear about your positive experience with one of our representatives and thanks so much for your review!