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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Washington
1 review
0 helpful votes
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Anthony Was Great!
February 4, 2022

Anthony Very Patiently "Walked" me through each "Step" needed to up-date my Rocket Lawyer Account. He even helped calm me by laughing when I laughed at myself. Anthony is quite Techy & Compatent. Thank you, Anthony.

Date of experience: February 4, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Julia,

It's great to hear about your positive experience with one of our representatives and thanks so much for your review!

Indiana
1 review
0 helpful votes
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Kristina
August 22, 2024

She helped me in a very professional way. I was ready to leave but she offered me a very good subscription. I am staying. Thank you!

Date of experience: August 12, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Pedro,

We are delighted to hear about your positive experience and appreciate your review, thanks!

California
1 review
0 helpful votes
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Attorney Referral
August 23, 2024

Customer service JoJo was very knowledgeable regarding what I needed. She assisted me navigating how to look for an Attorney.

Date of experience: August 13, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Deborah,

We appreciate you taking the time to leave us a review and so glad to hear about your positive experience with our customer service! Take care.

Montana
1 review
0 helpful votes
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Emergency happened…needed a will!
September 2, 2021

No time to visit with lawyer to draft will. I went online and was excited to find
Rocket lawyer. I printed a will immediately feeling comfortable that a step by step consultant
Was available to me during the process of obtaining a last minute will! Highly recommend.

Date of experience: September 2, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Karen,

We're so glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

South Dakota
1 review
0 helpful votes
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Great Product
February 21, 2022

I was able to take advantage of Rocket Lawyer's document creation. It was a step by step (idiot proof) way of creating a document I needed that would have normally cost me at least $200 to get done through a local lawyer. I was able to take the product I created to the notary and file it with the court. Very happy with my Rocket Lawyer experience.

Date of experience: February 21, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Alisha,

We're delighted to hear you've enjoyed our service and appreciate your review! Thanks so much.

Ohio
1 review
0 helpful votes
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Helpful but not always enough
August 16, 2021

I've tried several different documents and some have been very useable. Others get me started but I still find I need additional adjustments for which I need legal advice. The people I've been in contact with have been very helpful but overall it's a wash for me.

Date of experience: August 16, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Jeff,

It's great to hear that you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!

Maine
1 review
0 helpful votes
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Randy was awesome.
February 22, 2022

I realized I was being charged a monthly fee when I checked my bank statement this month. I no longer needed Rocket Layers services and called to see if he could help me. He was able to credit my account immediately and settled my account for me. I will not hesitate to use Rocket Lawyers services if needed in the future. This was a great relief to me.

Date of experience: February 22, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Jane,

We're happy to hear you've had such a great experience with our service and appreciate your review! Thanks so much.

New York
1 review
0 helpful votes
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Quitclaim Deed
November 15, 2019

In order to complete my form, I took advantage of Rocket Lawyer's 7 day trial.
I had 2 questions on where to place names and what my title was in the legal terms.
The answer was timely and in language I could comprehend.
Thank you Rocket Lawyers.

Date of experience: November 15, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Jannie,

Thanks so much for your review and we're really glad that you've enjoyed your experience with our service! If you have any further questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks again!

Virginia
1 review
0 helpful votes
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5 Stars
August 27, 2021

Randy was Amazing. He listen to my concern and assisted and resolving my concerns. I'm thankful to Randy for his expertise and look forward to working with Rocket Lawyer in the future just not immediately, However, Thank you, Thank you Randy for your outstanding service!

Signed satisfied Customer

Date of experience: August 27, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Jamie,

So glad you've enjoyed our customer service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!

Connecticut
1 review
0 helpful votes
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Company File
August 19, 2024

Great, just dint need at this time. A service that adds value and has a multiple of information and documents

Date of experience: August 9, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello TG,

Thanks so much for your review, we appreciate it! Take care.

Colorado
1 review
0 helpful votes
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Easy peasy
July 11, 2019

It took me all of 45 minutes to prepare all of my documents. I was worried it would take me forever and then not really accomplish what I wanted. I was wrong! Easy, speedy and thorough. Quite a pleasant experience.

Date of experience: July 11, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Deb,

So glad that you've enjoyed our service. We're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!

Tennessee
1 review
0 helpful votes
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Will return
March 20, 2023

I called and spoke with Linda today regarding a charge that made on my company card. She researched and explained the issue, offered a solution and finished the call with me being completely satisfied on the experience. Thank you Linda.

Date of experience: March 20, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Carl,

Thanks so much for your review, we're glad you've had a positive experience with our service! Have a great day.

Wisconsin
1 review
0 helpful votes
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Great Customer Service!
February 8, 2024

I spoke with Kimberly today, after creating my Last Will And Testament, which I needed to create as party of my retirement investment. Kim was extremely helpful in explaining everything to me, and helping me to access my will. She gave me the opportunity to check out everything that is available as a member, which I will be reviewing.

Date of experience: February 8, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Todd,

It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.

Illinois
1 review
0 helpful votes
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Billing error
August 27, 2021

I did not understand how to use the site and thought I was doing a free trial correctly. I made and error in how it was functioning due to my inexperience and created a over billing situation. The assistance given was great and I thought that they were fair in adjusting my account. Thank you

Date of experience: August 27, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Scott,

We are so happy to hear about your positive experience with our customer service and thanks so much for the review! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!

Georgia
1 review
0 helpful votes
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This agent got it done
February 10, 2022

Naomi listened to my issue and QUICKLY resolved it! Unfortunately, before Naomi, I had an agent that returned 0 calls or emails - causing my new future company a loss...

Naomi is an asset to your company.

Thanks!

Date of experience: February 10, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi James,

We're really glad that one of our representatives was able to assist you with your matter and thanks so much for your review!

New York
1 review
0 helpful votes
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Great customer service
August 20, 2024

Called to cancel the unused subscription.
Representative Patty was polite, and knowledgeable and resolved my problems
Fast and efficiently.

Date of experience: August 10, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Yakov,

Thanks for your review, we sincerely appreciate it! Have a great day.

Washington
1 review
0 helpful votes
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Thank you, Randy
July 21, 2021

Rocket lawyer provided me with the documents needed to complete my website. When I called customer service to make changes to my subscription, Randy was helpful and efficient. He provided the assistance I needed while being polite and patient. Thank you, Randy!

Date of experience: July 21, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi there Kerry,

It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Michigan
1 review
0 helpful votes
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First experinece and documant
August 24, 2021

I needed a simple document created. I signed up for the free trial. I used the one doc. Realizing I forgot to cancel, I was charged. I reached ut to customer service and my cancel request and refund were promptly executed.

Thanks!

Date of experience: August 24, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Ron,

It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!

California
2 reviews
23 helpful votes
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This is a horrible site. The forms are impossible to use and it's impossible to downgrade after the "free" trial, they keep billing you even after you cancel. Total scam artists. Had to open a CC dispute.

Date of experience: March 28, 2014
Alaska
1 review
0 helpful votes
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Very helpful
August 12, 2021

I was billed for a membership that I was only going to use for the 7 day free trial, so I called Rocket Law to hopefully get it figured out and my money back. The representative I spoke to went above and beyond to tell me that she was able to stop the membership and any future billing and also refund my money that was charged on my account. I was very grateful for her and the efforts she did to make this happen. She was also very polite and friendly. So thank you for your services.

Date of experience: August 12, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Donald,

We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!