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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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Florida
1 review
0 helpful votes
Follow Jack B.
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I was helping my son (a videographer) line up a deal for a big Bar Mitzvah shoot. I told him it was essential that he have contracts with his clients and his assistants. I looked around online for a company with a template for videographer contracts and found Rocket Lawyer. Not only were its formats perfect for this purpose, but its interview-style choice of options made it easy to adapt the contract for specific situations.

The final contracts were accepted almost as-is by lawyers for the other parties. And the process of getting them completed was much quicker
And cheaper than if we had used a conventional attorney. Based on our experience, Rocket Lawyer is absolutely the way to go for any small business that wants to save on legal costs.

Date of experience: October 19, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Jack,

We sincerely appreciate you taking the time to share your experience and feedback, not to mention we're delighted to hear that you've enjoyed our online document creation process! If you have any questions or concerns at this time, please don't hesitate to send an email to customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!

Arizona
1 review
0 helpful votes
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Linda Bolanos
March 23, 2023

Linda was courteous and very helpful today as we discussed accounts and services. She guided me to consider account options and set me up on a plan that works best for me. She was professional and I have the confidence that I can rely on her if I have a question in the future.

Date of experience: March 23, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey William,

We appreciate your review, thanks so much! Have a wonderful day.

California
1 review
0 helpful votes
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Rocket Lawyer is a Good Online Legal Service
February 16, 2024

I have used Rocket Lawyer's online legal service to make a living trust. Forms for making my living trust and its associated documents, such as pour-over wills and quitclaim deeds, are clear, easy to read, easy to fill, and easy to edit with an excellent spelling and grammar check. In addition, the firm, Rocket Lawyer, has good computerized online tools that are user-friendly. Kristina, a customer service representative, was helpful and patient. It was pleasant to deal with her during my request for service cancellation since my goal to make a living trust is complete. As a result, I am highly satisfied to select Rocket Lawyer for making my living trust.

Date of experience: February 16, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hey Lucky,

Thank you for taking the time to leave us a review, we're happy that you're happy!

Georgia
1 review
0 helpful votes
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Great user friendly website
August 5, 2021

I needed a rental agreement and saw your website offering a free trial period and free download of the sales agreement. So I downloaded it filled it out which also was super easy and I was done. The document is broken down for you with simple and easy questions. I highly recommend this website.

Date of experience: August 5, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Melissa,

We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Texas
1 review
0 helpful votes
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" free" power of attorney forms.
March 8, 2024

Two or three weeks ago I subscribed for a very brief period to take advantage of your offer a free, power of attorney forms. I called within. I think a couple of days to cancel my subscription nonetheless, this month on my credit card I was charged $39.99 and if it were a regular subscription. I will pay that but want it canceled at least as of today. Raaiiba was very courteous, professional, and helpful when I called today. She is an asset to your company.

Date of experience: February 27, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello William,

We appreciate your feedback regarding your experience and glad that our customer service has been able to assist you. Have a wonderful day!

North Carolina
1 review
0 helpful votes
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Best Customer Service Experience Ive Ever Had
March 8, 2023

I called into Rocket Lawyer to gather some information about the services that you provide. I was referred to the site from a friend who spoke highly of the company. I had never used Rocket Lawyer before so I had many questions before I signed up for anything. Brittney D was very patient with me and very informative. She answered all of my questions thoroughly, and even gave me information that I had not thought to ask for. I am highly impressed with the wonderful customer service that I was provided. It is rare to have a pleasant customer service experience. Thank you for your sincerity and professionalism, Brittney.

Date of experience: March 8, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey Johnson,

Thank you so much for taking the time to leave us a review, we're happy to hear about your positive customer service experience! Have a great day.

Texas
1 review
0 helpful votes
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Excellent service!
March 30, 2023

I needed a loan document and I just looked up online and Rocket Lawyer was the first one to show up. It was easy and convenient. I signed up for the pre trial and realized the membership was $39.99, so I gave them a call back to cancel and Whitney was able to refund a full amount and now, I'm on a $1 monthly plan. Thank you! Highly recommend!

Date of experience: March 30, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey Pisey,

Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.

Oklahoma
1 review
7 helpful votes
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This is a scam to get your credit card. I worked on the draft for at least 10 hours under the "free trial," went to print it, Rocket Lawyer demanded a credit card that you can "cancel at any time," now the draft (which I saved throughout the whole process, is gone. Not starting over--just canceling card.

Date of experience: December 21, 2014
Massachusetts
1 review
0 helpful votes
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I used Rocket Lawyer to build a Domestic Partnership Agreement. The auto-generated document included sufficient information and easy to edit and modify. Customer service was beyond reproach and put customer first. Highly reccommend Rocket Lawyer if you have a need for common legal documentations such as civil contracts, basic business contracts, rental agreements,... etc

Date of experience: July 20, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Alexander,

We really appreciate your review and so glad that you've had such a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!

Texas
1 review
0 helpful votes
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EXCELLENT
December 8, 2017

GREAT. Ease of use of site. I needed an Operating Document for my LLC, and I created one in no time! I shared the doc to my partner, who was able to sign with no issue. We sent off the doc as requested by a vendor and closed the deal. THANKS!

Date of experience: December 7, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Kofi,

Thanks so much for your review and we're happy to know that you've enjoyed our online document creation! If you have general questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.

Arkansas
1 review
0 helpful votes
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LLC operating agreement
June 28, 2022

It was really easy to complete my operating agreement on your site and I did it free. The last time I needed an operating agreement I paid an attorney to originate one and he charged me like $1500. This was a good experience.

Date of experience: June 28, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Gerald,

Thank you so much for taking the time to leave us a review, we're really glad that you've enjoyed our service! Have a great day.

Michigan
3 reviews
0 helpful votes
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Privacy Policy in a hurry
May 29, 2018

I needed a Privacy Policy for my business in a hurry. Rocket Lawyer gave me one. At some point in the future I may have to up date this policy a bit to better reflect my business, but for right now, it works!

Date of experience: May 27, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Phyllis,

We appreciate your review and we're pleased to know that you've had a positive experience with us! If you have questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much.

Florida
3 reviews
1 helpful vote
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Excellent customer service!
August 4, 2021

The rep was very professional and helpful! There was no problem changing my membership and she was very polite! After talking to several customer service reps from other companies for different reasons this week, she was very thorough and easy to work with!

Date of experience: August 4, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Mary,

So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!

Texas
1 review
3 helpful votes
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I contacted this site to complete a very simple affidavit for the State of Arkansas. The site represents that it has templates for all states. Apparently not, for me, anyway. There was no place for attestation of uninterested parties, which Arkansas requires two. Also there were no additional Notary attestations for the three affiant signatures required within the document. I sent them an email regarding the issues and just, today, received a boiler plate email that was as useless as the service offered. Thank goodness I was only ripped of $10.00.

Date of experience: November 3, 2015
Texas
1 review
0 helpful votes
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Tx auto bill of sale
October 23, 2017

I liked the template I was able to create for selling an auto for texas.

There are 2 things I didn't like.

1st: The $20 price was too much for that document, when it's free at the courthouse but the court near me was closed due to Harvey floods.

2nd: The document did not have a selection if the seller prefers to take down payment and decides to take payments a month from seller. There should be an option there and to be signed in front of notory if they fill yes for payments.

Other then that the form is good.

Date of experience: October 23, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Arnoldo,

Thanks so much for your feedback and I've emailed you directly in regards to your experience. We appreciate your review and hope that we can improve your experience.

Texas
1 review
0 helpful votes
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Worth the money
August 17, 2021

I've been using Rocket lawyer for 2 years for a small e-commerce business. They make it easy to pick from multiple lawyers when I need a consult for my business. The lawyers are always easy to talk to. They let you decide whether you want to do business with them. You always have a great resource for legal advice at a simple monthly price. Grab any document you need from the resource library. If you don't know what you need they are always quick to respond to requests and great with customer service. Big thanks to Brandee for keeping my account in good order and helping me take care of my small business.

Date of experience: August 17, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Darrin,

We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!

North Dakota
1 review
0 helpful votes
Follow Wajeeh W.
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I requested a power of attorney and it was beautifully and professionally written. When I asked for cancellation, they did it free of charge. A wonderful firm that I would recommend to anyone in need.

Date of experience: July 19, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hey Wajeeh,

Thanks for leaving us your review and we're really glad that you've enjoyed the service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlaweyer.com. Thanks again!

California
1 review
0 helpful votes
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Graant Deed
August 14, 2018

Generally the experience was good. I was able to find and complete the necessary forms, though I experienced some learning curve problems. My biggest concern was that I filled out more information than was printed for me to submit to the county. Subsequently at the recorder's office, I had to complete another form, which, to me, seemed to be the "missing" information. I had to go back and forth between the assessor's office and the recorder's office to clarify and complete the additional form, but I feel confident that the forms are all done and filed properly. I appreciate that I was able to use the free trial and received a confirmation of same.

Date of experience: August 13, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Connelee,

Thanks for leaving your feedback and we're pleased to know that you've enjoyed our product. If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!

Tennessee
1 review
1 helpful vote
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Polite, knowledgeable, fast, efficient, pleasant
August 23, 2024

Tiffany resolved my issues quickly, and it was the most pleasant interaction I've had with a customer service representative in a long time. Professional, courteous, fast. Kudos.

Date of experience: August 13, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Micah,

We're so glad to hear about your customer service experience and appreciate your review! Take care.

Kentucky
1 review
0 helpful votes
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Great Customer Service
November 14, 2017

I wasnt able to use the service but when cancelling my subcription Josh was very kind and helpful. Ive had to cancel things in the past From other companies and they have been rude and made it difficult to cancel.

Date of experience: November 13, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Lenora,

We're happy to know that you've had such a great experience with one of our representatives! If you have questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.