Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I was helping my son (a videographer) line up a deal for a big Bar Mitzvah shoot. I told him it was essential that he have contracts with his clients and his assistants. I looked around online for a company with a template for videographer contracts and found Rocket Lawyer. Not only were its formats perfect for this purpose, but its interview-style choice of options made it easy to adapt the contract for specific situations.
The final contracts were accepted almost as-is by lawyers for the other parties. And the process of getting them completed was much quicker
And cheaper than if we had used a conventional attorney. Based on our experience, Rocket Lawyer is absolutely the way to go for any small business that wants to save on legal costs.
Linda was courteous and very helpful today as we discussed accounts and services. She guided me to consider account options and set me up on a plan that works best for me. She was professional and I have the confidence that I can rely on her if I have a question in the future.
Hey William,
We appreciate your review, thanks so much! Have a wonderful day.
I have used Rocket Lawyer's online legal service to make a living trust. Forms for making my living trust and its associated documents, such as pour-over wills and quitclaim deeds, are clear, easy to read, easy to fill, and easy to edit with an excellent spelling and grammar check. In addition, the firm, Rocket Lawyer, has good computerized online tools that are user-friendly. Kristina, a customer service representative, was helpful and patient. It was pleasant to deal with her during my request for service cancellation since my goal to make a living trust is complete. As a result, I am highly satisfied to select Rocket Lawyer for making my living trust.
Hey Lucky,
Thank you for taking the time to leave us a review, we're happy that you're happy!
I needed a rental agreement and saw your website offering a free trial period and free download of the sales agreement. So I downloaded it filled it out which also was super easy and I was done. The document is broken down for you with simple and easy questions. I highly recommend this website.
Hey Melissa,
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Two or three weeks ago I subscribed for a very brief period to take advantage of your offer a free, power of attorney forms. I called within. I think a couple of days to cancel my subscription nonetheless, this month on my credit card I was charged $39.99 and if it were a regular subscription. I will pay that but want it canceled at least as of today. Raaiiba was very courteous, professional, and helpful when I called today. She is an asset to your company.
Hello William,
We appreciate your feedback regarding your experience and glad that our customer service has been able to assist you. Have a wonderful day!
I called into Rocket Lawyer to gather some information about the services that you provide. I was referred to the site from a friend who spoke highly of the company. I had never used Rocket Lawyer before so I had many questions before I signed up for anything. Brittney D was very patient with me and very informative. She answered all of my questions thoroughly, and even gave me information that I had not thought to ask for. I am highly impressed with the wonderful customer service that I was provided. It is rare to have a pleasant customer service experience. Thank you for your sincerity and professionalism, Brittney.
Hey Johnson,
Thank you so much for taking the time to leave us a review, we're happy to hear about your positive customer service experience! Have a great day.
I needed a loan document and I just looked up online and Rocket Lawyer was the first one to show up. It was easy and convenient. I signed up for the pre trial and realized the membership was $39.99, so I gave them a call back to cancel and Whitney was able to refund a full amount and now, I'm on a $1 monthly plan. Thank you! Highly recommend!
Hey Pisey,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.
This is a scam to get your credit card. I worked on the draft for at least 10 hours under the "free trial," went to print it, Rocket Lawyer demanded a credit card that you can "cancel at any time," now the draft (which I saved throughout the whole process, is gone. Not starting over--just canceling card.
I used Rocket Lawyer to build a Domestic Partnership Agreement. The auto-generated document included sufficient information and easy to edit and modify. Customer service was beyond reproach and put customer first. Highly reccommend Rocket Lawyer if you have a need for common legal documentations such as civil contracts, basic business contracts, rental agreements,... etc
Hi Alexander,
We really appreciate your review and so glad that you've had such a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
GREAT. Ease of use of site. I needed an Operating Document for my LLC, and I created one in no time! I shared the doc to my partner, who was able to sign with no issue. We sent off the doc as requested by a vendor and closed the deal. THANKS!
Hi Kofi,
Thanks so much for your review and we're happy to know that you've enjoyed our online document creation! If you have general questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
It was really easy to complete my operating agreement on your site and I did it free. The last time I needed an operating agreement I paid an attorney to originate one and he charged me like $1500. This was a good experience.
Hey Gerald,
Thank you so much for taking the time to leave us a review, we're really glad that you've enjoyed our service! Have a great day.
I needed a Privacy Policy for my business in a hurry. Rocket Lawyer gave me one. At some point in the future I may have to up date this policy a bit to better reflect my business, but for right now, it works!
Hey Phyllis,
We appreciate your review and we're pleased to know that you've had a positive experience with us! If you have questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much.
The rep was very professional and helpful! There was no problem changing my membership and she was very polite! After talking to several customer service reps from other companies for different reasons this week, she was very thorough and easy to work with!
Hello Mary,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!
I contacted this site to complete a very simple affidavit for the State of Arkansas. The site represents that it has templates for all states. Apparently not, for me, anyway. There was no place for attestation of uninterested parties, which Arkansas requires two. Also there were no additional Notary attestations for the three affiant signatures required within the document. I sent them an email regarding the issues and just, today, received a boiler plate email that was as useless as the service offered. Thank goodness I was only ripped of $10.00.
I liked the template I was able to create for selling an auto for texas.
There are 2 things I didn't like.
1st: The $20 price was too much for that document, when it's free at the courthouse but the court near me was closed due to Harvey floods.
2nd: The document did not have a selection if the seller prefers to take down payment and decides to take payments a month from seller. There should be an option there and to be signed in front of notory if they fill yes for payments.
Other then that the form is good.
Hey Arnoldo,
Thanks so much for your feedback and I've emailed you directly in regards to your experience. We appreciate your review and hope that we can improve your experience.
I've been using Rocket lawyer for 2 years for a small e-commerce business. They make it easy to pick from multiple lawyers when I need a consult for my business. The lawyers are always easy to talk to. They let you decide whether you want to do business with them. You always have a great resource for legal advice at a simple monthly price. Grab any document you need from the resource library. If you don't know what you need they are always quick to respond to requests and great with customer service. Big thanks to Brandee for keeping my account in good order and helping me take care of my small business.
Hey Darrin,
We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
I requested a power of attorney and it was beautifully and professionally written. When I asked for cancellation, they did it free of charge. A wonderful firm that I would recommend to anyone in need.
Hey Wajeeh,
Thanks for leaving us your review and we're really glad that you've enjoyed the service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlaweyer.com. Thanks again!
Generally the experience was good. I was able to find and complete the necessary forms, though I experienced some learning curve problems. My biggest concern was that I filled out more information than was printed for me to submit to the county. Subsequently at the recorder's office, I had to complete another form, which, to me, seemed to be the "missing" information. I had to go back and forth between the assessor's office and the recorder's office to clarify and complete the additional form, but I feel confident that the forms are all done and filed properly. I appreciate that I was able to use the free trial and received a confirmation of same.
Hi Connelee,
Thanks for leaving your feedback and we're pleased to know that you've enjoyed our product. If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!
Tiffany resolved my issues quickly, and it was the most pleasant interaction I've had with a customer service representative in a long time. Professional, courteous, fast. Kudos.
Hello Micah,
We're so glad to hear about your customer service experience and appreciate your review! Take care.
I wasnt able to use the service but when cancelling my subcription Josh was very kind and helpful. Ive had to cancel things in the past From other companies and they have been rude and made it difficult to cancel.
Hey Lenora,
We're happy to know that you've had such a great experience with one of our representatives! If you have questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hey Jack,
We sincerely appreciate you taking the time to share your experience and feedback, not to mention we're delighted to hear that you've enjoyed our online document creation process! If you have any questions or concerns at this time, please don't hesitate to send an email to customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!