Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I have worked with Rocket Lawyer off and on for years, and find that even I can make legal documents that work. Today I spoke with Justina about a routine issue, but one I couldn't solve without a rep. She was prompt, professional, personable and just straight up did the job. I'll keep using Rocket Lawyer for me and my family because they deliver products, service and skill. Thank you.
I came with a complicated issue and Grace was able to help me alleviate it relatively quickly. I appreciate her kindness and soft tone.
Hey Kate,
Thanks so much for your review, we sincerely appreciate it! Take care.
I signed up for Rocket Lawyer and i'm on the free 7 day trial and have not provided my credit card yet. So far I've been able to create 4 contracts without having to pay. I will be purchasing the most basic package because it fits my needs. The verbiage and information on all contracts is great! The problem with the past reviews is that people are not good customers... and they are obviously not computer saavy! Had they read through the offers and understood what was needed (meaning your card is not necessary) they would not be complaining! #Happybusinessowner
So easy to complete a legal document, in the comfort of home. I especially appreciate the attorney review of my document for correctness. I'll recommend Rocket Lawyer to all my friends. It is a great product.
Hi Jan,
Thanks for taking the time to leave us a review, we really appreciate it and your patronage! Feel free to email us at customeroutreach@rocketlawyer.com.
I have used this website twice to print documents that I needed quickly and did not have time to go to a store to purchase them. Some government sites have forms available on-line, but not always, so this is a good resource. Easy to use and will keep this as a resource for further needs.
Hey Pam,
We really appreciate you taking the time to leave us a review, thanks so much! If there's anything else that we can do for you at this time, please email us at customeroutreach@rocketlawyer.com.
I have set up a new corporation for my small computer business and the process with Rocket Lawyer made it very simple to follow and to complete the necessary steps to start forming my corporation. A+++
Hello Andrew,
It's great to know that you've had a positive experience with incorporating your business! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I needed a legal contract and found these people online. They had several ideas and were very easy to use. After the contract was completed I called to cancel my subscription and then was offered a much better deal. They were very helpful and am glad to have them in my corner :).
Hi Barbara,
We're really glad that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Great interaction, explained situation, ask about options for resolution. Liked options presented clearly by customer rep Linda, signed up for service meeting my needs. Very knowledgeable and courteous. Thanks for great product and service, Jack Neal
Hello Jack,
Thanks so much for taking the time to leave us a review, we're really happy to hear that you've had such a positive experience with our customer service! Please take care.
I mistakenly didn't cancel a free trial and was charged for an annual membership. I called to see if I could reverse my mistake, and Grace was very helpful and friendly. She immediately issued a refund and couldn't have been nicer to work with. I really appreciated her help!
Hello Kim,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
I called to cancel and hopefully at least partially refund my account as I was incapacitated for a time before I was able to cancel my free trial.
Kevin was very understanding and sympathetic, and took care of everything without giving me the runaround.
Hey Kyle,
Thanks so much for your review, we're really happy to hear you've had such a positive experience with one of our representatives! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
Wanted to develop documents of LLC organization. I was really impressed with the procedure for developing those documents, it was so easy for a layman like me. The monthly fee for the service is very reasonable. Thanks to Ms. Kristina for the excellent and commendable help provided during online chat.
Hello Pochana,
Thanks so much for your review, we greatly appreciate it! Have a wonderful day!
I run a small business. Costs add up quick. This site helped me save hours on documents. Time also=money. All in all, a great value, almost like a part time paid staff. Even helped me with tax questions. I canceled after the free trial and ended up signing up again.
I created a draft of a Final Will and Testament document on behalf of my Mother-in-law. Had a couple of questions involving edits, finalization and next steps. Lauren was extremely knowledgeable and helpful, allowing me to finalize the document and move the process forward!
Hi Don,
It's wonderful to hear that you've enjoyed our service and appreciate you taking the time to leave us a review! Take care.
You took me step by step through the exact detailed information including a pop up for data pertaining to my specific needs. You additionally educated me about the details of the relevant law in my state including information that my lawyer did not present.
Hello John,
We're happy to know that you've enjoyed our service and thank you for taking the time to share your experience! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com for assistance. Thanks again!
I was extremely satisfied with my results. Inquired about a triple net lease and RL walked me though the entire process without s glitch. I'd use it again if needed and would not hesitate to recommend it to my family and friends... and I have three attornied in the family
Hello Vince,
It's wonderful to hear you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing customeroutreach@rocketlawyer.com. Thanks!
I followed a link for a free Will and Testament document. Went through the process and it was very easy. Seems like a great resource for any future legal document needs... although any other documents will require a paid membership. So far so good.
Hey Nick,
We really appreciate you taking the time to share your experience and we're delighted to hear that you've enjoyed our product! Please be aware that you are more than welcome to purchase legal documents! We leave that option open so customers don't necessarily need the membership if they are just needing one or a few documents from time to time. Please email us at customeroutreach@rocketlawyer.com if you have any questions or concerns at this time, thanks!
I did the 7 day trial and everything went smoothly from start to end. I did not have a problem cancelling my trial at all. I cancelled it not because of the service, it was just a personal preference.
Would recommend them any day!
Hi Julio,
We appreciate your feedback and we're so glad that you've enjoyed your experience with us! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com.
This was very easy to use and when I made a mistake the customer service agent was very helpful. He recognized that I needed a little help with picking the right product due to stress and he helped me fix my error very quickly.
Hey Jennifer,
We appreciate your awesome review and so glad to hear that you've had such a wonderful experience with our customer service! Please don't hesitate to email us at customeroutreach@rocketlawyer.com for assistance. Thanks very much!
I was so impressed with how professional rocket lawyer paperwork was, and how simple they made it to create paperwork. They also went above and beyond to ensure you know what you're getting into (read the fine print people!) and their system for canceling- was simple and really user friendly. Plus their website is appealing and they have good marketing.
Hi Julie,
We really appreciate your review and we're so glad that you were able to get what you needed taken care of through Rocket Lawyer! If you have any other questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks so much!
Kimberly was so helpful and kind on the phone. I felt like I was visiting with an old friend. She explained everything to me in the most kind and helpful way. I appreciate her kindness so much. I will be in contact should the need arise. Thank you! You were Jesus to me today in our phone call.
Hey Betty,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi Julie,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive customer service experience! Please take care.