Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I have a membership with another legal service, but they charged $259 to process a quitclaim deed. Rocket Lawyer only charged me $40. True, the other service would have done the legwork with recording the deed, but in my small town it's easy. Total charges were $150 (including the deed), so the savings were significant. So glad Rocket Lawyer is available for such things, and the step by step instructions made it very easy to fill out my deed.
I had a fantastic experience with Rocket Lawyer. I found the website extremely easy to use and the questions they asked in order to auto populate my commercial lease agreement were relevant and on point and covered issues I hadn't even considered. When I experienced a technical issue I was so impressed that I was put straight through to Alicia who couldn't have been more professional and helpful. I can't recommend these guys enough. They are a class act who provide unparalleled service at unbelievably competitive rates.
Hi Peter,
We're so sorry that you experienced a technical issue, but we're so glad that one of our representatives were able to get everything taken care of for you! If you have general questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com. Thanks so much.
This document was just what I needed to replace an old invalid document. Relatively painless to create and it only took a little while to get it all worded right and printed out! This is a great site I highly recommend it for do it yourself issues!
Hey Frank,
So glad that you've had a positive experience with our product and we appreciate your feedback! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!
I called because I have been a user of your product for years and I was billed for a product that was included in my membership.The lady who answered the phone very quickly located my problem and corrected it immediately. She is a credit to your company!
Hi Donald,
Thanks so much for your review, we're glad that our service was able to assist you! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
Anthony was extremely friendly and helpful. He was professional with helping me with the free trial I signed up for and had issues with creating multiple Photography Contracts. He resolved the issue quickly and to my satisfaction. He is a wonderful representative!
Hello Jennifer,
Thanks so much for leaving us a review, we greatly appreciate it!
I was treated with the out most respect and kindness on phone. My problem resolved without hesitation and additional explanation was given yo me abt how I could used the website to my benefit. I definitely would recommend the site to friends.
Hey Destin,
Thank you for taking the time to leave us a review, we're glad you've had a positive customer service experience too! Take care.
I tried out the free service and cancelled the subscription. There needs to be a per contract fee instead of a subscription only setup. Then I would have given it 5 stars since i write a contract about 2 times a year.
Hey Mike,
We appreciate you taking the time to leave us a review! We actually do offer the option to purchase a document out right for a single price instead of doing a membership. In the future, you're more than welcome to choose that option instead! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Have a wonderful day!
I was having trouble getting my documents to be seen on the dashboard. A quick call to Rocket Lawyer customer service with a fast response my Maddie to fix the issues was easy and comprehensive. She did an outstanding job and was very patient with complete knowledge to find the solution. I would highly recommend Rocket Lawyer to any one in need of their services.
Hey Wes,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
After attempting to utilize Rocket Lawyer we decided to go a different route. We were billed even though we thought we canceled. Your agent was amazing in his attitude and the way in which he handled the whole transaction. He offered options that we may utilize in the future. He was patient, kind, and had a great upbeat personality. I'd hire him if I could.
Hi Alex,
Thanks for your review and we're really glad that our customer service representative was able to assist you! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
I needed an NDA for my marketing business and the online template was so professional and easy to use. I was even able to get questions answered along the way while filling out info. I will be utilizing this service for all legal docs. This makes owning a business easier and hassle free!
Hey Lydia,
Thanks so much for your review and we're pleased to know that you've enjoyed our document creation! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again, Lydia :)
I was having issues with understanding how to properly use the Dashboard feature and I was having a learning curve issue with understanding how to edit documents. My customer service representative not only patiently listened to my concerns, but also added information that was useful to my understanding and use of the platform. Very knowledgeable, patient and supportive. Thumbs up!
Hi Mark,
Thanks so much for your review, we're happy that you've happy! Have a great day.
I was calling on what I know was a billing error but I was very upset and Kevin just made me feel that I did not have to get angry or irate. He came across as a very happy-go-lucky guy and proceeded with that attitude throughout the entire process. He was able to resolve my issue and get me the help I needed without any confrontation or anger on my part! And let me tell you I was ready to fight! He was absolutely a breath of fresh air I thought I would have to get angry and cancel my service but, no he explained that he resolved it and not only that got me hooked up on a plan that works for my business! Thank you, Kevin!
Hello Gloria,
Thanks so much for the review, we're delighted to hear you've enjoyed our customer service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
It was very easy getting access to the documents I needed. Hopefully I cancelled the membership and don't get additional billls. I would you the site for sure in the future if all goes well with cancellation.
Thank you
Michelle Gilmore
Hey Michelle,
We appreciate your review and our records indicate that your Free Trial was downgraded (cancelled) and you were not (and will not!) be billed for anything. Please let us know if you need anything else. Thanks!
Patricia was truly a sweetheart. She helped me out with getting the cancelation officially completed after this being the 2nd time that I've called. She also help issue the refund that wasn't completed previous. Truly sweet and understanding.
Hi Samuel,
We appreciate your review and so glad that your experience with our customer service was a positive one! Take care.
When I first got on the site, it was easy to navigate.I followed the instructions given and had no problem. I found what I needed,completed it and printed it out. I chose to take the premium trial,because all I needed was available at that time. When I called back to downgrade to the free membership, it was a breeze. I had to wait for a minute. When McKenna answered, it was an enjoyable experience.She was very enthusiastic and knowledgeable in assisting me. She understood what I needed and promptly brought it to pass.
She was very polite and patient. She enjoys her job and it is very obvious. She brighten up my day! When ever I need legal help in the future I will be use your services!
Hi Herman,
We appreciate you taking the time to leave us a review and and glad to hear about your positive experience with our service!
Rocket Lawyer "free" document is a trap for rip off! If you want a "free" document, first they ask you to fill it with all your info. Second step, they will ask you to agree with their "Terms of Use" and then... the rip off... It is not just a "Terms of Use" like everybody knows and agrees. There is a obligation to you become their member with monthly charge included!. If you don't cancel your NOT ASKED membership in 7 days, they will charge you forever. Even if you send emails asking to cancel it, they will NEVER answer. Stay away from Rocket Lawyer!
Dear Flavio,
We apologize for any sort of misunderstanding. We do offer free options to all of our first time customers. The Free Trial membership gives free access to legal documents for the duration of the Trial Period, which is 7 days. When the Trial offer is accepted, there are Terms which indicate clearly that it will become a paid monthly membership of $39.95, unless otherwise cancelled.
We are happy to address these types of concerns and come to resolutions with our customers when there are misunderstandings or confusions; however, because the charge has been disputed through your financial institution, we are unable to refund the charge to your card. Please note that your account was downgraded (cancelled) as of 10/26/2015, so no further billing will take place.
If you would like to discuss the matter with me personally, please contact me directly through my email jknighton@rocketlawyer.com, or by phone (877)-881-0947 ext. 5025 (which can be dialed once you reach the menu.)
It was very pleasant to talk to someone personal and they were very knowledgeable. I call to cancel my service but end up staying with the company because of the young lady I spoken with. It's not too often that you find someone that's very pleasant to talk to and make you feel good about staying with Rocket Lawyer. Thank you.
Hi Pamela,
We're pleased to know that you've had such a great experience with one of our representatives and we sincerely appreciate your patronage. If you have any other questions or concerns, don't hesitate to email us at customeroutreach@rocketlawyer.com. Thanks!
Rocket Lawyer was a great help to me in creating a promissory note for our school. I answered the questions and it automatically produced the legal document. I did need to edit two things and it was so simple.
Hello Theresa,
Thanks so much for your review, we greatly appreciate it! It's great to hear that you've enjoyed our document creation process. Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
I have NO clue who you are! All I know is I have a 39.95 charge from you on my bank statement! That $#*! needs taken care of right now! For those of you reading these reviews, beware! I don't know who these people are but I will sure find out.
Hello Tracy,
We are so sorry to hear this, but the best way to get this resolved and taken care of would be to call our customer service line at 877-881-0947 (M-F, 6am-6pm Pacific Standard Time.) We are always more than happy to assist with these types of matters.
I had a charge from Rocket lawyer from when I used Rocket Lawyer at a Fed ex to print some legal forms. I tried to cancel service on computer it would not let me. I forgot about it until a charge showed up on CC. Called number and Tucker fixed everything and credited my account all in under 5 minutes. Fabulous customer service
Hey Sheryl,
We're delighted to hear about your positive customer service experience! Have a wonderful day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzanne,
Thank you for taking the time to share your experience, we're so glad that our services were able to help you! If you have any questions or concerns, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!