Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We created two documents during our free trial. Then I cancelled our free trial. Two days later, I needed to amend the forms. Much to my surprise, I was easily able to access those forms and make the necessary changes! Thank you, Rocket Lawyer. I will definitely recommend your site.
In this day and age, simple customer service is hard to hit the mark. Sabrina has not only hit the mark but she simply has renewed my fleeting idea of customer care. To whomever and for whatever it's worth, I want to recognize her for simply going above and beyond.
Hey CJ,
Thanks so much for your review, we are so glad to hear about your positive customer service experience! Have a great day.
The hospital needs the living will completed.
The Rocket lawer was easy and cost $20.00.
It made my life less complicated. It has to be signed by two people or notarized. Did it in less then one hour.
Hey Deanna,
We're happy to know that your experience with us was a positive one! If you have any questions or concerns at this time, don't hesitate to email us at customeroutreach@rocketlawyer.com. Thanks so much!
Same as everyone else. 'Free' trial required an account setup. Account setup required a credit card. Fine print says that as soon as your 'free' trial ends, you start paying monthly until you cancel. So if you don't proactively cancel, you end up paying until you notice it showing up on your credit card bill.
The quality of the document I got was garbage. I am willing to bet that the majority of their revenue is derived from 'free' trial members who fail to notice the fine print. These paying customers, like me, don't actually use the service. That is, they paying for nothing. It might be legal. But it isn't right. It is a scam.
Hello and To Whom it may concern,
I had a wonderful call today with Sarah and appreciated the professionalism and courtesies. Sarah was extremely patient, understanding, thoughtful and displayed an outstanding attitude during our conversation. She is definitely a well verse professional and highly recommend using her skillset and acumen for further marketing endeavors! She has all the makings of a stellar representative for your company!
Hi Fran,
We greatly appreciate your review, thank you and have a wonderful day!
Jo Jo was the young lady who helped me. She took the time to explain my options with Rocket.
My questions were about them helping me file for Chapter 7 bankruptcy the cheapest way.
I highly recommend this lady for help.
Thank you Jo Jo!
Hi Tony,
We're happy to hear about your positive experience and appreciate your review! Thanks!
We needed a very fast Power of Attorney for a serious family health issue, and I didn't have time to research, find, hire, meet with... and attorney. Rocket Lawyer was there when I needed it. I was able to make an account and have the POA I needed in less than 5 minutes. And that was very crucial time saved.
Hello Richard,
Thanks so much for the review, we greatly appreciate it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
It was easy to navigate, easy to fill out and not too wordy, as legal papers can be. We sold a truck and needed papers for signatures. I will go to Rocket Lawyer 1st for all my look legal needs. It is a lot cheaper than hiring a lawyer and very convenient.
Hi Martha,
It's awesome to hear that our service was able to help you save money and make this an easy process for you! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
Did not know this service existed and would use it again if needed. Only thing I would like to see changed is it took me a good 15+ minutes to find the area on their site where I had to go to cancel the service because I only needed a single document.
Hello JB,
It's awesome to hear you've enjoyed our document creation and thanks so much for leaving us a review! We're happy that you're happy.
I found the site to be easy to use and document very useful. I would highly recommend it for a Florida real estate lease! I was also impressed with the trial period offer as it was easy to discontinue the service within the 7 day time period even when I called on the weekend.
Hey Richard,
We appreciate your feedback and we're pleased to know that you've enjoyed our services! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks!
Don't let the word FREE fool you because it isn't free for long. It is totally worth being able to create the document or contract you need without all the excessive attorney fees. But it is also nice knowing once you purchase your document that you can speak to someone or have it reviewed.
Hi Michelle,
Thanks for taking the time to share your experience! Customers are definitely able to get documents completely for free, the way that can be done is if you downgrade/cancel the Free Trial during the 7 days. So long as that is done, there is absolutely no billing at all! Otherwise, it does convert into a Premium Monthly Plan (thus resulting in a charge). Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thanks again!
Dru, listened to my needs, and recommended a plan that met my limited resources. I can afford to be a monthly account holder and help my family with most situations that arise. I feel confident that anyone can work through the questions in each category of legal needs and have a legal document tailored to work for them.
Hi Allen,
It's great to hear you've had such a positive experience with one of our representatives and appreciate your review. Please let us know if you have any questions or concerns at this time by emailing us at cusotmeroutreach@rocketlawyer.com. Have a great day!
I used Rocket Lawyer to do a rental lease and it was a great experience. After speaking with a rep via chat (Kristina), I decided to continue using Rocket Lawyer to get some personal documents done that I have been putting off. Creating a document is very easy, and it walks you through all the steps. It also allows you to do custom edits, and this is just a few of the features. I highly recommend Rocket Lawyer.
Hello Carlton,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
I had accidentally let my trial run out and didn't need the actual subscription. I called Dru and she was amazing! She was so friendly, so helpful, and just the perfect person for this job. If I could give 10 stars, I'd give Dru that! If anything, she deserves a raise and a promotion as soon as possible!
Hello Aram,
So glad you've had a positive experience with us, we're happy that you're happy! If you need anything further at this time, just email us at customeroutreach@rocketlawyer.com. Thanks so much!
I read a couple reviews of the best online software for creating living trusts and Rocket Lawyer came highly recommended. However, when I went to the site I couldn't figure out how many forms to fill out for a living trust and power of attorney so I chose 2 of them and spent an hour or two answering the questions. When I finished I could not retrieve the documents and could not see them until I provided my credit card information for a free one-week trial. It also indicated after the one-week monthly trial I would be charged a monthly fee. I don't want continuing service. I really only wanted to create a legal living trust and durable power of attorney document. After reading other user's reviews I think I will shop elsewhere.
Spoke with Pat about canceling Rocket. Pat was helpful and explained that I had already canceled the order and membership! Every customer service representative should be as gracious as Pat! Excellent service!
Hello Marceline,
Thanks so much for your review and glad to hear about your positive experience with one of our representatives! Please take care.
Jumped on the computer needing a "bill of sale" format. Loved the ease of fill in the blanks. Great prompts. Had to use the free service option to prompt. But canceled right afterwards with a customer service rep. Very easy and professional service. I'm sure I will use you in the future as my business grows
Hey William,
We greatly appreciate your review, thanks! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
This seems to be a very nice program. I like it, but it's just too expensive at over $30 per month for a membership. However, I do like that they offer an inexpensive trial period, and that they still have a free program that you can access, and still have your previous information available to you. That is a very nice touch, and shows that they are a Class Act!
Hi there,
Thanks for your review, we're so glad that you found our service helpful! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Grace helped me with an issue. Very professional and kind. Id recommend rocketlawyer two thumbs up! :)
Hi Noel,
Thank you for your review, we're happy that you're happy! Have a great day.
The documents and the interview questionnaire interface has to make this served on of the best in class. The site does not overwhelm the user and allows them to create quality legal documents. I could not more highly recommend Rocket Lawyer to anymore needing a legal document.
Hello Tyrone,
We're really glad to hear your experience with our service has been an exceptional one and thank you for your review! Please take care.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi Michele,
Thank-you for your review and we're really glad that you were able to get what you needed from our services! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again, Michele!