About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Tiera, was super knowledgeable and very helpful!
She answered all my questions and even saved me money!
I was very pleased with the customer service provided by Alex Nunez. All of my questions were answered and the whole encounter was informative and pleasant. Thank you for taking the time.
Hey Amanda,
We appreciate your review and we're pleased to know that one of our representatives were able to assist you with your matter. If you have further questions or concerns, please email us at customeroutreach@rocketlawyer.com.
Excellent Customer service for my refund. Professional and polite. Explained why I was charged for my free trial - then apologized and promptly sent in a refund request too my bank.
Hi Bruce,
We're glad that our customer service resolved your matter and we appreciate your review. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I would use this website again and will be very happy to recommend it to others as well. Filling out the application form and understanding them was very easy as well.
Hi Angela,
Thank you for your review, we greatly appreciate it! If you have any general questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Used trial and will return to paid service once my business is up and running! Called customer service and got a quick professional rep that handled my question quickly!
Hey Todd,
We're so glad that you were able to get what you needed taken care of with us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Very easy to use. Just know after 30 days you are a member and being billed monthly. Cancel within 30 days if you dont want to join.
Hi Maurice,
Thanks for your review! Our Free Trial for the Premium Monthly Plan is free for seven (7) days, but so long as the membership is downgraded within that Trial time, there will be no billing. If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com.
It's very easy to use and the customer service is fantastic. I forgot I had a program to use with my job otherwise I'd still be using their services.
Hey Jennifer,
We appreciate your review and we're really glad that you've had a good experience with our customer service! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Great speaking voice, super kind, used positive words, and helped me solve my issue. No stress and all smiles!
Hi Elani,
Thanks for your review and we're happy to know that your experience with one of our representatives was such a positive one! If you have any questions or concerns, just send us an email at customeroutreach@rocketlawyer.com.
Got a legal document with success. The process was easy, was able to download and print the document. I would recommend this service. It also was not difficult to cancel a trial membership
Thanks
Hi David,
We appreciate your review and we're pleased to know that you've had a positive experience with us. If you have any general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
The person the speak to my explain my the benefit of having this service. Im very excited to have this to review my document and everything else.
Hey Belkis,
We're glad to know that you've had such a great experience with our product and one of our representatives! If you have any further questions or concerns, please email us at customeroutreach@rocketlawyer.com.
I received the information and documents I needed it was quick and quite reasonably priced. I would recommend this site to anyone that is computer challenged.
Hi Kathy,
Thanks for your review and we're really glad that you've had such a great experience with us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I used this website for commercial lease and I found it to be the best I would recommend it to anyone.
Hey Haider,
We appreciate your review and we're glad that you've enjoyed our online document creation. If you have general questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
Very informative. Will continue to visit you site in the future for other family and friends needs. Found your site from a friend and glad I used it.
Hi Valerie,
Thanks for your review. We're glad that you've enjoyed our services and hope that you'll come back if you ever need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Alicia was simply awesome. She helped me resolve my problem and was very interested in helping me. I cannot express my appreciation and her dedication in writing.
Hi Michael,
We're glad to hear about your positive customer service experience and appreciate your review!
GREAT. Ease of use of site. I needed an Operating Document for my LLC, and I created one in no time! I shared the doc to my partner, who was able to sign with no issue. We sent off the doc as requested by a vendor and closed the deal. THANKS!
Hi Kofi,
Thanks so much for your review and we're happy to know that you've enjoyed our online document creation! If you have general questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
Very professional and problem solving orientated. Customer driving qualify service and fast results. Highly recommended
Hi Monique,
We are pleased to know that your experience with our services has been a positive one! Feel free to email us at customeroutreach@rocketlawyer.com with any general questions or concerns, we'd be more than happy to help. Thanks!
Even though you did not have what i needed, the lawyer that promptly answered my questions, guided me in the right direction and provided a link to the documents i needed. Impressive response time and help provided.
Hi S. R.,
We appreciate your review and we're so glad that you've enjoyed our attorney services. If you have any general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
I needed my completed document edited for completed signature. The Customer service agent, I believe her name was Amy, was so helpful, and kind. Great Customer Service!
Hey Debra,
Thanks for the review and we're glad that one of our representatives were able to assist you. Feel free to email us at customeroutreach@rocketlawyer.com.
Nice program and easy to use and understand. Canceling was very easy, as I didnt need all of the services and didnt want to pay the full membership.
Hello Yvette,
Thanks for trying out our service, we're glad you enjoyed it.
Text one customer support, very well organized and responsive to my call.
Well done. I will be happy to recommend this group to anyone looking for needs in the legal area. The customer support line was exceptional and Im very please with my interactions. Please keep up the good work and continue to maintain high standards that youve shown today thank you andrew wald
Hi Andrew,
We appreciate your patronage and we're pleased to know that your experience with out customer service was such a positive one. If you have further questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ana,
Thanks for taking the time to leave us a review and we're delighted to know that you've had such a great experience with one of our representatives! If you have general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.