Rock Bottom Golf

I wish I could give this company 0 stars. First and most importantly Worst Customer Service with no phone number to actually talk to someone so everything is done through email. If they would actually provide a phone number to talk to someone (I have asked a number of times for a phone number) I wouldn't have given such a poor rating. I ordered two golf clubs and decided I didn't want them because after the exchange and fees (shipping and duty) which they don't tell you about the price basically doubled. I have been trying to work with them for two weeks to send the clubs back. UPS told me it will cost $39 to return the clubs but Rock Bottom has to pay and they have to invoice me. Rock Bottom informed me it would be $109! If I don't pay that they will have the clubs "destroyed" so I would be out $900. DON'T SHOP HERE!

Rock Botttom Golf has been my primary source for golf supplies for over 15 years. My recent order was for a pair of golf shoes and two dozen Calloway balls. My shipment had the shoes, a dozen Calloway balls (as ordered) and dozen Bridgestone "practice" balls.
My message about the error was unanswered. This is a minor mistake and I will not be overly critical, but I would like the ammo box of Calloway logo over run balls.

I order twice from Rockbottom Golf and somehow they and UPS managed to screw it up 3 times. The first order was damaged in shipping by UPS and never delivered. Rockbottom never reached out to me I need to let them know that UPS damaged the item. The next order was also damaged and stopped by UPS. Again, Rockbottom didn't reach out to me I had to tell them. The replacement order came in, of course it was wrong, it was missing the putter I ordered. The caveman on the website, I think he's the guy in charge of customer service and shipping.

I recently attempted to purchase some sports earbuds from Rock Bottom Golf (for the 2nd time) however I never received the item.
I reached out to the company in hopes they could help however they stated that nothing can be done for 2 weeks.
After 2 weeks. I requested assistance again in hopes that the company would help me obtain the earbuds that I paid for.
No help was provided. I then requested for a full refund however I was given 1/3 the amount I paid for. They advised thst die to their refund policy thst I would not be receiving the full refund.
I will not be doing business with this company again and do not recommend any other person to purchase anything from this company as well.
A company should not penalize a person bc the shipping company did not provide the order.

Wednesday 2/3/21 I placed an order for a senior flex Tour Edge HL3 # Wood and 5 wood. I needed them for my round saturday so I went ahead and paid 39.99 plus tax for overnight shipping soo II could have the clubs for my round Saturday. Box shows up Friday, no 3 wood included. I say OK mistakes can happen, Let me call them and square it away. Surprise surprise THEY DON'T ANSWER THEIR PHONES. You have to send a message and wait and hope. This is no way to do business.

I ordered a set of irons, a driver, and a fairway driver with a 25% discount. 10 Days later, I see the prices on the Irons, the Driver, and the Fairway Driver ALL went down a total of $110 and they were offering another discount worth 20%. I asked for a price match and they said they'd give me only $11 because Price Matches are up to 7 days. The total difference in price was $55. I said it would make sense then to return all the clubs since their return policy is 30 days and just make another order, to which they said they were going to charge shipping back. Instead of just giving me the $55 I got screwed out of, they wanted me to go through the trouble of shipping the clubs back, reordering the clubs and waiting for delivery. What a totally UNPROFESSIONAL company. Terrible Customer Service. Would NOT recommend.

My wife and I each ordered a new golf bag and Rock Bottom Golf provided a good profile on the internet and regular delivery service was great. We have always been happy with purchases from Rock
Bottom Golf.

I purchased Wilson Staff driver and fairway wood from Rockbottom. The quality of the driver is extremely poor for a $300 club. The Wilson Staff brand used to mean high quality, but when I complained to Rockbottom Golf that the club is virtually un-hit-able and likely defective, their customer service representative replied that it likely wasn't defective and that I was just dis-satisfied. So the club is either defective or Rockbottom sells junk clubs at premium pricing, or the Wilson Staff name is a degraded brand of very low quality. The fairway wood isn't great, but it is hit-able, unlike the driver.