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How would you rate Roblox?
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Saudi Arabia
1 review
2 helpful votes
Follow Idk S.
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Roblox is terrible, it is inappropriate and teaches your kid bad thing. I would not recommend it to. Anyone. I tried Roblox before and I am telling you it is the most inappropriate app you can give yourself or your child

Date of experience: July 10, 2022
Switzerland
10 reviews
28 helpful votes
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The game has many hackers now. In the beginning it was just me, but now everyone is hacking the game to shreds. Also there is weird people that say weird things in chat that are inappropriate. Its time to stop. When will you learn that your actions have consequences.

Date of experience: October 17, 2018
Ohio
1 review
2 helpful votes
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Y'all are god awful
April 17, 2023

The worst customer service imaginable, people who have no idea what they are doing and shouldn't be in that field. Fraud and money scams. Your child will be exposed to inappropriate content that is not ever moderated appropriately. Better to find somewhere else to enjoy your time on the internet. Not somewhere that's going to steal money, never respond and have terrible service, and doesn't appreciate its consumers. The worst service in the face of the planet. Everyone associated ought to be ashamed and embarrassed.

Date of experience: April 17, 2023
Maryland
2 reviews
1 helpful vote
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I believe that Roblox needs better security because there are always hackers on that website and some people just purchase the app so they can hack other peoples accounts. Roblox can be helpful when you're bored. I made this review because of the security system and how it can be good when you are bored.

Date of experience: January 9, 2024
New York
2 reviews
1 helpful vote
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DO NOT PLAY THIS GAME!
November 3, 2022

My child asked if they can play a game called Road blocks. I said "Yes child. Just make sure to not spend any money, my dear son." After 2 months, he asked me if he could buy something called road bucks. I said no son, i dont have enough money. I told him that he could find it for free and he found a website to get it for free, he just had to wait a few days to redeem. A week later he came out in TEARS. He got logged out of his account and his password was incorrect! Do not play the game! When you get road bucks it takes your account!

Date of experience: November 3, 2022
California
1 review
4 helpful votes
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Best game ever!
December 9, 2018

This platform does what it says it treats people will respect and the moderation of the game is amazing! I love the quality and the time and effort that the creators put into this game! This game used to be small but now half the world knows about it! So if you didn't try I recommend you do! I would also like to say that I love everything in this game It takes a second to download which I love! So after that minute or 5 seconds, you can create an account and start creating and playing user games.

Date of experience: December 8, 2018
Tennessee
1 review
0 helpful votes
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It's. Okay.
September 22, 2019

Roblox is a semi-decent game. I recommend it to SOME people, maybe just not everyone though. The moderation system is not so great, and so is the chat filter, and some of the players can be a little toxic. But, eh, I guess it's okay if you want to have fun.

Date of experience: September 22, 2019
Kentucky
1 review
4 helpful votes
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Worse customer service
November 7, 2020

I have spent a lot of money on this game for my child because she really enjoys it. But twice now I've spent money on it and not got the credit for it and emailing them is a waste of time. They have not even attempted to try to fix the problem. It's just a big joke. The game is great as long as you don't spend any money on it and if you do good luck

Date of experience: November 7, 2020
Washington
6 reviews
43 helpful votes
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I give five stars since it is so dear to my eight year old son, but, I give it one star because my son is always on it.

Hence, three stars.

And there is NO plot or purpose to the thing other than you are a lego? Person breaking other lego people to pieces.

Hmmm...

Date of experience: August 19, 2011
Kansas
18 reviews
18 helpful votes
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Robolx gets hacked a lot
September 17, 2017

Do you want to know why roblox gets hacked and lot first off its not a protected website. Second of they steal your money and now there is a virus on it. But does have some good games but most may have some vilence and stuff but my favourite game is prison life. But don't let younger kids play this because the virus is on certain things.
And the game can get hacked any time and if you don't know this and there is a virus you are done.

Date of experience: September 17, 2017
California
2 reviews
2 helpful votes
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Toxic wasteland
February 11, 2021

I don't hate the game itself, I love it. But the community (to me) says otherwise. They make strange games with a heck of a ton of messed up things. My little brother played a disturbing sexual game that was covered up with a title that wasn't true. The game was made by the community and he joined it expecting Fun but instead, what came out was tears. He cried for hours. He saw things he was not supposed to see. A lot of people bullied him with a unfiltered chat. Roblox soon banned the game but he still hates it because of all the people who bully him with no respect. I'm gonna give this a 2 star review for the fantastic game, but 3 less for the horrible community. I have to admit, some people on the website are great, but most of the time, you will stumble across the people I have been ranting about.

Date of experience: February 11, 2021
Oklahoma
2 reviews
1 helpful vote
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Bad experience
November 12, 2022

I wanted to buy a gift card for my grandson. I had problems with maneuvering the site and ended up buying credits instead of a gift card. I could not get access to customer service. As they do not have a phone number or a chat to use, only emails They would not provide me with a refund or a transfer of my credits to a gift card They charge 30% to transfer credits from one user to another. Do not buy from this company, from any vendor As customer service is the same regardless of purchase place

Date of experience: November 12, 2022
Wisconsin
1 review
0 helpful votes
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Horrible Customer service
November 23, 2020

Impossible to get a hold of. Phone number just tells you to go to the site. The site won't let you submit issues. In my case someone made an account with my email address and they won't address it and I can't send an email because I don't have an account. So stupid. Would not recommend to save a life.

Date of experience: November 23, 2020
Australia
1 review
7 helpful votes
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Robux
August 30, 2020

Terrible service. They scam people purchases and then don't apply the Robux to your account 29/08/20. Contacted customer service and provided a receipt still say they have paid, but we still haven't received our Robux that we purchased. It shows clearly that they haven't been put into our account.
Please find a alternative game as this rips people off very disappointing.

Date of experience: August 30, 2020
Texas
1 review
0 helpful votes
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Its good but
November 21, 2020

I dont like the game sometimes because when i look at the cars in greenville and that theres so many random names for cars it would be so more easy if u put the cars real name of what they are so there easy to look up like for the bullhorn like you can change that to dodge

Date of experience: November 20, 2020
Michigan
1 review
3 helpful votes
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Pedos playground
May 17, 2020

My granddaughter is 8 and was playing guess that drawing, the drawings of the members were sexually explicit, as were the words in the chat box. Shortly thereafter a car pulled up in front of my home and just sat there. The stick figures that the member was drawing were that of positions. I have warned the mom's of her friends. Get your money back! Please do not let you children play this game. Pedo's are using this app at every turn. This app is NOT, I repeat NOT for kids. Roblox is a pedo's playground. Parents BEWARE close it

Date of experience: May 17, 2020
GB
3 reviews
0 helpful votes
Follow Yanis A.
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Roblox, explain how these public toilet bathroom sim games are still up? This is why gen alpha is sexualised, make sure the age rating makes sense cuz CrUdE hUmOr? No, it's sex and nudity, think more straight.

Date of experience: May 15, 2020
Illinois
1 review
30 helpful votes
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If your child gets exposed to 18+ content it's not Roblox's fault. It's yours because you didn't do enough research to see if you could block those sort of games in the settings. And if you get hacked, you must have done something to make that happen such as; Falling for a free robux scam or free pet adopt me scam, told someone you just met your password. And if you see that your child spent $100+ on Roblox or something, it's your faults, parents. Because YOU left them unsupervised with something they can purchase with things with ease.

Date of experience: June 20, 2020
Florida
1 review
0 helpful votes
Follow Dan G.
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Somehow my son's account made purchases for two similar items - all while asleep next to me. He came to me crying. I even added two-factor authentication and changed the password after this. Then I get an automated email a day or two later asking to confirm a password change - again, sounding like getting hacked. Roblox comes back saying they see no indicator of hacking and will not refund the ~17USD. Sad isn't it? I have told them that I will not allow my kids to buy more Robux (and they hold more than 17USD left in the account). So they can't even make a good business decision though there is no way my son make these purchases and no way he tried getting access to his account afterwards - both times computer off. Yes, that's not enough for Roblox to provide even a semblance of support? Trying to make a 9 year old happy? Shame!

Date of experience: October 18, 2022
Tennessee
1 review
1 helpful vote
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Needs improvement
March 20, 2023

I was playing Welcome to Bloxburg and A kid decides to try and humiliate my friend. Me being who I am I defend her. Which ended up getting me banned. The whole situation was one sided(who reported first is who got banned first). No moderators where online so they couldnt check the chat history. Its like a bot runs the Report system. All I did was defend my friend and stick up for them and I Get Banned? I may have said a few mean things back... But who doesnt? My thing that i have an issue with is the fact that It was one sided, when they started it. Nice going Roblox. Real Nice app. (NOT)

Date of experience: March 20, 2023

Overview

Roblox has a rating of 1.9 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roblox most frequently mention customer service, online daters and credit card. Roblox ranks 55th among Role Playing Games sites.

service
304
value
271
shipping
172
returns
202
quality
274
+265