On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is a really nice game I can see some friends from school and meet some new friends! Recommended
My son got the game and you have to send money to get the character, so he got my card and spent all my money on Roblox.
Bad moderation, but fun games, i play this all the time and its pretty fun, only problem is minecraft clones on the website, maybe should fix that, anyways pretty good website, hope it stays up, bye. Lmao i added this bit for fun ok go on to the next review, please do.
Played the game for a solid 10 years. The game is overall an engine for exploiting children's ambition with no professional accountability for almost all activity if they can avoid it. Service is generally lazy and obnoxious and the platform has developed over time to find ways of incentivizing purchases while removing old features such as a permanent transaction history for their online currency and allowing people to nullify sales of clothing and game passes. The experience has an abundance of hackers and scammers as well which has been so ignored that it seems like their goal rather than providing any resolution. Photos of my experience having my account hacked with items I paid real currency for stolen
Okay, I will admit that this website has great games, but it $#*!ing sucks tbh. There are so many issues with ping, the website CONSTANLY being down, and the moderation department is so $#*!ed its hilarious. ALWAYS AT LEAST 30 TIMES A MONTH there are problems with the website, problems with connecting to games, problems with this, problems with that, its got great games but overall kinda is $#*!ing garbage.
I farted and it smells bad do you like my farts~ said goku. "yass, i love your $#*! ;) it smells good. Said y/n. "yassssssssssssss purrrrrrrrr" said goku and y/n
Hm if u can activate my grammarly i give it a 5 star and if its activated id give a 5 star and thanks
Customer service is a complete joke. They don't even read what you have to say. They just copy and paste whatever seems relevant enough as their response.
ROBLOX WILL DELETE YOUR CHILDS ACCOUNT WITHOUT ANY QUESTIONS ASKED! MY SON HAS HAD THIS ACCOUNT FOR OVER 10YRS AND HAVE SPENT TONS OF MONEY USING IT THROUGHOUT THE YRS BUT ONE DAY A COUPLE OF SO-CALLED FRIEND OFFERS TO GIVE A DAGGER TO HIM THEN A FEW WEEKS LATER ALL HIS MONEY WAS DELETED ALONG WITH THE ACCOUNT AND THE REVIEW TEAM NEVER ALLOWED HIM TO SHOW PROOF OF THE CONVERSATION HE AND THE SO-CALLED FRIENDS HAD. EVERYONE THAT THESE INDIVIDUALS COME IN CONTACT END UP GETTING THEIR ACCOUNTS DELETED AND THEIR STUPID REVIEW TEAM SHOULD BE ABLE TO SEE THAT!
Automated messages that only redirect me to articles that do not help with my situation at all. Customer service is almost always useless.
Roblox is an overall great platform with a ton of free resources such as free hosting of games, an amazingly easy to use game studio, and many other great and easy to use resources that are free. The main problems with Roblox is the fact that if you decide to create anything on the platform is that there is almost 0 chance you can make money off of it no matter how much effort you put in because you're gonna need a lot of money to market it and if it is successful you only get like 25% of the actual revenue in cash. Another problem is the fact that a lot of the games and items created are just plain bad quality or are straight up scams or something too but that doesn't mean that all of the games here suck. The moderation could also be a lot better but with seeing how huge they are, I would excuse them for some of the problems that happen on the platform. The business is overall a for profit company as with every other company so you can't really blame them for that. The also seems to have been experiencing a lot of technical difficulties recently too.
Just want to say, pls separate graphics, shaders, and render distance in the graphic settings... It will be a great help :)
Roblox is the best app for your kids they have millions of games to choose on roblox I would recommend getting them robux so download the game now
My son got banned. After playing the game for over 5 years. He invested his money into it. The couldn't give a detailed explanation as to why he was banned and refused to reinstate his account and give him a warning
So online dating 40 50 even 60 year olds are getting just online dating with kids and kids and teens online dating like this is bad stuff don't let your child play roblox here's proof
I will Don't Understand How The Staff team Doesn't Moderate The Platform Due to Corruption jobs, How It's terrible For the Roblox Moderators Has A lot of Cropped weird furry content. And Some Users Who violated Rules and TOS.
Robux and Premium are Expensive And the economy Is a Little worst and wheres the real Brazilian.
Kecai was the worst because I waited in line for 15 Minutes and then my surver which I believe her name was Camii just ran off and then I was lost but to top it off the game was glitching really bad for everyone!
Roblox admins banning me for no reason
Roblox admins is abusers
Roblox is trash game
Roblox is awful game
Roblox is worse than Minecraft
Roblox is poo game
Roblox is worst game
Roblox is not for kids
Roblox is trash game
Roblox is s##t game
Roblox is most hated game
ATTACK ROBLOX!
HATE ROBLOX!
CALL ROBLOX TRASH!
The games are very well designed and interesting. The problem is not getting Robuxes on my account, which I paid for. Support does not respond.
Answer: I suggest this game for 12 and up. Or until your child is responsible enough to handle swear words.
Answer: No one really knows but it's pretty clear roblox isn't a children game anymore
Answer: Sophia P, helpful answer. But there is more to it, roblox has things that cost robux so they can make money. Without robux they wouldn't make money; not have devs to pay as they dont make money, then the game would go way downhill.
Answer: Sometimes, people do get banned for no reason or for nothing. However, most bans are reasonable. If you got banned for no reason, please contact roblox to see what, and you could just make a new account.
Answer: It may be blocked in your country due to country laws or blocked in a school for obvious reasons.
Answer: Yes, sometimes but considering how many reports come in and the fact that the roblox moderation team is very small means that they cant go through every report.
Answer: They aren't... its a fucking business ok? All businesses need money so they don't fall off.
Answer: The best option is to put the computer in the living room or some open space, and asking them what do they do on Roblox. Parental controls is never an option to monitor your kids. If you don't want your kids to spend your credit card, tell to stop, punish, refund, or cancel your credit card. Also, if you are uneasy with roblox, it's best not to let your kids play it.
Answer: Yes there is, When you have an Xbox One (and you need one, and xbox live gold) download roblox, go to catalog (create an account first) choose a pakahe, go ta avatar, then apply it
Answer: This could be a thing, but players dont know yet. Currently, only a group of people selected by ROBLOX can upload Hats and some accessorys.