Road Runner Auto TransportReviews 1,853

My car was unable to be picked up on the date scheduled, and I was not informed of a time/date for it to be picked up on the date it was scheduled or thereafter. I was forced to do my own google search to find a number for the shipping company as all of my emails and calls to roadrunner went unanswered. You need to set up an emergency or after hours (e.g., weekend) phone number to talk to a live person as you are allowing pickups on the weekend. I did not know what time or even a time window for my car pickup. It was just all around horrible customer service on your part. No one ever called me back or followed up. On the shipping part, once the car was finally picked up, it wasn't delivered for several days after my scheduled date. I will point out, that once I was able to contact the driver, he immediately informed me that the car would not be picked up or delivered timely due to issues with his truck/transporter. He said he tried having the car rescheduled with another car shipping company but no one at RoadRunner would respond with an alternative to his shipping company and therefore, I was left to wait for him to have his truck fixed.

Road Runner was quick to charge my credit card for the transportation fee, but short on timely response to e-mails and phone messages regarding the status of pick up and delivery. They talk about being able to receive up to the minute status via their website but information on the website is not current, real time. The committed time, day to pick up the vehicle in San Diego was missed as was the committed delivery in Chicago. As the vehicle was delivered in good condition without any damage and transport driver very professional I would conclude the less than satisfactory rating is due to Road Runner administrative processes rather than actual physical car transport.

A final comment regarding Road Runner's service, the above does take into account the original available date for vehicle pick up was changed due to change of deployment dates.

A1 Car Storage in San Diego by the airport is great to do business with and use as a drop off point. Emma and her staff are topline and provided me with pick up information sooner than Road Runner did. 5 Star rating for Ai Car Storage San Diego Airport location.