Road Runner Auto TransportReviews 1,854

The experience before confirming my transport was great. I spoke with a representative who answered all of my questions. The communication after I confirmed my transport and during the transport of my car was disappointing. The representative I had spoken with throughout the buying process stopped responding to my emails. The online chat system they have would stop working sometimes and the representative I spoke to there incorrectly told me that they would be available at a certain time. When I checked back, the chat had closed. In order to figure out what date my car was actually getting to me (the arrival date is an estimate and I received no update/follow up after the estimated due date had passed and the Roadrunner tracking system did not update the date) I had to reach out to Miletron (company that picked up the car) who then gave me the contact info for Cargo Management Group (carrier that ships the car to destination) to speak to them directly. The tracker system on roadrunner is also a bit misleading. It doesn't actually track your vehicle during transfer. It only confirms that the vehicle has been picked up and gives you an estimated date of arrival.

Also, I had spoken to roadrunner about having items in the car. They said it was fine. On the day of my pick up, I was told by Miletron that extra weight fees would be applied. I'm glad I had the money to pay for the extra fees on the same day, but it would have been super helpful if Roadrunner would have given me more information beforehand when I asked.

Cargo Management Group was great and as soon as I got a hold of them they were easy to communicate with and shipped my car safely to my destination. 5 stars for them!

Overall, I'm giving Roadrunner three stars because my car did make it to my destination safely, but they need to improve their communication and tracker systems with customers during the transit process. It felt like they had a hands off approach as soon as you paid for their service and it was confusing.

Car made it from Oklahoma but took a detour to Nebraska first. I was unaware my vehicle would be loaded on a trailer and traveling the country before arriving in Minnesota. I would have spent the extra money for a covered trailer had I known this. Once I placed the order, it took some time before a driver/hauler was located to pick up the vehicle. The vehicle did make it, albeit 9:30 at night, when it was expected at 6pm. The guy that hauled the vehicle was very nice and did an excellent job.