Road Runner Auto TransportReviews 1,854

I have only had a few interactions with the company. I was trying to secure a date and was concerned during the COVID 19 that there may be challenges with transport. There were no challenges. I tried to discuss why the bill was approx.$400 higher than the quote that I received on the internet, that agent just didn't say a word and sent my call to customer service and she did not know why I called. I explained to her and both of them said the definition of quote is that it is an estimate. I believe WEBSTER might take issues with that definition. She then said that is just the way it is. I told her I wanted to speak to a manager and she (Jenna) told me that I did not need to speak to a manager and I could speak to her. I told her that I wanted to speak with the manager about her. She argued a few more minutes and the said I will transfer you to her voicemail. I left a message and the Manager did call me back and was polite and apologetic. She did not do anything about the price but at least she was polite. After the call I reconsidered and decided that I no longer trusted the company with my vehicle so I cancelled the transport that was scheduled more than a month out. They immediately charged me $135 cancellation fee, I called to discuss and then of course I reached Jenna and argued with her for a bit then asked to speak with Pam and the now she would not allow it as Jenna was the customer service manager and Pam would just send me back to her. I insisted and she sent me to a voicemail hoping I would think it was for Pam but in actuality it was for Jenna. I called the extension back and of course Jenna answered, I told her I knew what she had done and she just sent me to Pam's voicemail. This time I heard Pam's voice and name so I left a message and now just hope to hear from her and get this resolved..

The last time I worked with road runner was better than this time. The driver would frequently say one thing and then change it, which isnt terrible, but when the service last time was so spectacular it really stands out. It also probably has to do with the current state of things and how stressed people are. That being said, this was good with no damage on my car and a quick transport. If the service is needed again I will contact roadrunner in the future. Thank you and enjoy your day :)