Riviera Coco

I had the absolute WORST experience with Riviera Coco. Their bathing suits fit horribly and I had used the exact measurements to determine my sizing. It took several months to get them to make a return with them only responding every few weeks, and not providing any sort of number I could call to return immediately. I finally got the return information and shipped it, which they only have international locations, so return shipping was expensive. After shipping it, it took ANOTHER 4 months for them to refund my purchase. Which they only refunded $12 out of an $80 order, citing "stains" and then charging me for a free Pareo, which they included and I didn't ask for (and was the worst quality, I would never even use). Their product is the worst quality I've ever seen, and their customer service should give them negative stars. All this said, it's been 7 months and I have spent more money to return the items than the return was even worth. Do not waste your time on this company - cute bathing suits are everywhere.

Ordered two bathing suits and they were both horrible quality. Customer service has been horrible, and has made the return process nearly impossible.

If there was an option to give this company zero stars, I would have. I ordered a bathing suit and it was too small. I looked over their return options prior to ordering and it did in fact state that a refund onto the credit card it was purchased with was acceptable but when I emailed them to ask for a refund they responded by stating that I had to wait for a representative to contact me with info for the return. Three weeks later and about three more emails stating the same thing, I never heard from their representative. I sent a final email expressing my disapproval of their service and they never responded, never heard back from them again. Zero customer service, they are clearly a scam, DO NOT order anything from them.

I purchased a white monokini from this Company, which I tried on as soon as I received it. It fit great. But a few weeks later, I went into the pool with it, and the glue that they used to attach the eyelets to the fabric must have been red and cheap, because it bled all around the eyelets. The stains would not come out, so I requested a refund.
They refused to refund me what I had paid for the bathing suit, and simply offered a 50% credit towards another likely defective suit.
I gave them a chance to make things right, but they did not respond.
I posted an honest review on this Company's website about this bathing suit to warn others. This review is mysteriously not on their website, where they are only give 4-5 stars.
Be VERY careful about ordering anything from them, as they did NOT stand behind their product, which turned out to be defective.

Purchased 3 swimsuits for my wife and was charged a Foreign Transaction Fee? Nothing on the website said anything about FTFs... In-addition, 1 suit received was not what was purchased. The material used in construction of the suits audibly crack and tear when stretched; inferior materials. NEVER, EVER purchasing from you again.

This is a scam company, do NOT use its service. The poorest quality products I've ever received in my many years entire online shopping experience. All the swiming suits are lack of elasticity, wrongly/messy stitched up, low quality material, poorly made, totally not acceptable. I've raised up my concern to them, and they don't take any return/refund, and the reason is "due to hygiene reasons, we cannot accommodate returns & size changes. " The funny thing is they only sell swimming suits which means whatever u take, once you pay and they take money, no return/refund.

I've checked where the the products from, it is from Ningbo in China, where normally those copy products of luxury brands from. For this price, I understand the products can not be real, but at least good quality of copy. The items I received shocked me.

I have frds bought clothes/swimming suits from Zalora which is cheaper and much better quality than this Riviera Coco. That shows how scam of this company is.

I bought it only because of FB promotion and sth new to try. Now I realise that doesn't promise anything. Please share or forward this to as many friends on FB u can so they could avoid this scam. Their strategy is quickly sell/spread very poor products through FB and take the money, I really want to see how does this behaviour to be long lasting.

Btw I have all the conversations and pictures of those products.

I've ordered twice with this company, the first time was OK, I was mildly satisfied with my product. That being said, the second purchase was extremely disappointing and the only reason I even selected 1 star was because you have to.
Let me point out first, that it makes it extremely difficult that any of the 2 piece swimsuits can only be selected as ONE size for both top and bottom. The sizing guides are not accurate - I'm an avid online shopper, I know my measurements and I read sizing guides like my life depends on it. When I brought this up I was informed that their sizing guides are specific to different body types as not everyone is the same size - um DUH! So explain to me how selecting a different size for your top and bottom, because typically women are not the same size on top/bottom, is NOT an option? Not only was the bikini I ordered extremely too small for my blessed more than a "M" bottom, but the "M" top was so stretched out that the band across my back hung down and the under side of the front gaped so much underneath my breasts, if there was ever a strong wind, I'd be a strong candidate for the next episode of TMZ. I also ordered a one piece suit and the coloring was so far fetched from what the suit online looked like. Further, they do not send you a return shipping address label, so if you are unsatisfied with your purchase, not only do you have to be APPROVED for a refund by their company and submit a great deal of information regarding YOUR body and measurements, but YOU the consumer has to pay for the shipping to France which costs more than the bathing suits AND they do not refund $8.50/swimsuit that is returned, so you're still paying MORE just to get a "refund". In the correspondence with the company, it was always a different associate responding and when I pointed out all of the above facts, the last email I received was informing me that management would be notified of my "suggestions". Email correspondence and trying to get this issue resolved has been going on for over a week now. Save your money and time.

I placed an order for two swimsuits back on August 11th and my shipment still has not been received. Now I made the mistake of typing in the wrong zip code, which I take full responsibility for. However, when I tried contacting Riviera Coco Customer Service, they referred me to contact the USPS. Unfortunately, we were affected by a Hurricane in September (Irma) and I was unable to contact USPS in time before the order was shipped back to sender. I contacted them again September 2nd, and by that time the event I purchased the swimsuit for had already passed. I requested a refund and I'm still waiting. I sent another email on October 8th, 12th, 13th, 17th, and today the 23rd. It's now been almost 3 MONTHS since I placed the order and no refund or package. I am highly dissatisfied with the poor communication and service. I would never order from them again. Hopefully my money is refunded soon!

DO NOT BUY FROM THIS COMPANY. All positive reviews below are fake, it's a huge scam. Badly made, badly fit and the material is so cheap. The poorest quality products I've ever received in my many years entire online shopping experience. It took a very long delivery service, all the swiming suits are lack of elasticity, wrongly/messy stitched up, low quality material, poorly structural fit up.

I asked for a refund due to poor quality and customer service would never get back to you. This means there is no return and refund service, once you pay, they take your money with no refundable promise.

I bought it only because of FB promotion and want sth new to try. Now I realise that doesn't promise anything. Please share or forward this to as many friends on FB they could avoid this scam.

I purchased 6 bikinis for an upcoming Vacation, with plenty of time for delivery. They shipped 4 of 6 bikinis and provided me with a Tracking number... a few days later they sent the other 2 and provided a separate Tracking number for that shippment. Great, my bikinis were on the way! A few weeks later I received the 2 bikinis that were shipped after the first 4 were sent. When i looked up the tracking number on that order, there was no status. A week later it said it was still in China awaiting processing. I contacted Customer Service and didnt hear back until 4 days after. I was told that they show my order was complete and delivered, then they referenced the tracking number that contained the 2 bikinis. They told me to contact USPS.
I continued to explain that I had in fact received the 2 bikinis with the tracking number they referenced, HOWEVER the 4 bikinis with the other tracking number had not yet arrived in spite of it being delivered BEFORE the other package.

The representative didnt get back to me for another 4 days after that. Insisting that the "tracking number" shows it was delivered and I should contact USPS.

So far, I've only received 2 of 6 bikinis, one that I want to return but come to realize that shipping is far more expensive to return than the actual cost of the bikini... plus they charge $8.50 restocking per bikini. So if i chose to return for a refund, It would end up costing me more than it would if i simply keep it.

I dont know what to do about the other 4. No one seems to care or research a little further into where the package is, and refunds are impossible!

DO NOT SHOP HERE!

The worst online experience, the quality control is nonexistent, the bikinis I bought come with the stitched seams and the tops of different sizes despite having carefully read the guide in the Venetia model the size of the top is bad. Very small back and crooked seams, Caracas model the top has the cups so hard and round that it seems that I have a pair of coconuts instead of a bikini top and the underpants so poorly made the way that on top comes more reduced, which causes the famous muffin top. The Sorrento model does not correspond to the size chart. The back an waist is too way big and long. Finally, the Venetia model, which was my favorite, when I tried to put on the straps that should be fastened on the back, both straps were unstitched or the two pieces where they should hold the braces at the time of inserting them took off completely from the swimsuit.
After sending the mail to ask for the return they tell me that they change all the products and that I send them photos, so Why would I want to change them? After buying 4 bathing suits and the 4 come with an absolute absence of quality is more than clear that the brand is a real crap! That without mentioning that my order took a month and a half to arrive.
Let's see now how much it costs me the shipment to China, since they come from there. And to see how much they return to me since there is also a charge for product handling when you return the merchandise, no matter at all that their products are garbage.
And finally, you can buy in MEXICO pay in pesos, the purchase page comes in Spanish, but as soon as you initiate the refound or return request they tell you that they do not speak Spanish, that you use the google translator. In case you're not familiar with the translator, I'll tell you something, it DOES NOT WORK. So if you do not speak English, you are fried because everything you have to fill out for the return comes in English and all the emails that you send in response to your request come in English and if you answer in Spanish they tell you that they do not understand you. But the best part is that after you ask for support to file a complaint or return, the next day they send you a survey to evaluate the help provided.
What would you answer? In order to conclude my rating would be -5 stars unfortunately there is no such rating. If you have a little love for your money and your time DO NOT BUY AT RIVERA COCO IT'S A SCAM
La peor experiencia en linea. El control de calidad es inexistente, los bikinis que compré vienen con las costuras chuecas los tops de diferentes tamaños a pesar de haber leído cuidadosamente la guía de en el modelo Venetia viene mal la talla del top. Muy pequeña la espalda y las costuras chuecas, el modelo Caracas el top tiene las copas tan duras y redondas que pareciera que tengo un par de cocos en lugar de un top de bikini y el calzón tan mal hecha la forma que en la parte de arriba viene mas reducida, lo que provoca le famosa llantita o muffin top. El modelo sorrento tampoco corresponde a la guía de talllas ya que me queda enorme de la espalda, cintura y largo. Finalmente el modelo Venetia, que era mi favorito, al intentar ponermelo los tirantes que se deben sujetar de la espalda ambas jaretas venían descosidas o sea las dos piezas en donde debieran sujetarse lol tirantes al momento de meterlos se despegaron por completo del traje de baño.
Después de mandar el correo para pedir la devolución me dicen que me cambian todos los productos y que les mande fotos, para que quiero que me los cambien? Si de 4 trajes de baño los 4 vienen con una terrible ausencia de calidad es mas que claro que la marca es una verdadera porqueria! Eso sin mencque mi pedido tardo un mes y medio en llegar.
A ver ahora cuanto me cuesta el envío a china, ya que vienen de allá. Y a ver cuanto Me regresan ya que también hay un cobro de manejo de productos cuando regresas la mercancía, no importandoles en lo absoluto que sus productos son una basura.
Y para terminar, tu puedes comprar en MEXICO pagar en pesos, la página de compra viene en español, pero en cuanto inicias la petición de devde los productos te dicen que no hablan español, que uses el traductor de google. Por si no estas familiarizada con el traductor te voy a decir algo, NO SIRVE. Así que si no hablas ingles, estás frito porque todo la forma que debes llenar para la devolución viene en inglés y todods los mails que te envían en respuesta a tu solicitud vienen en inglés y si contestas en español te dicen que no te entienden. Pero lo mejor de todo es que después de que pides el soporte para presentar queja o devolución, al día siguiente te mandan una encuesta para que evalues la ayuda brindada.
Tu que contestarias? En fin para concluir mi calificación sería -5 estrellas desafortunadamente no existe tal calificación. Si tienes un poco de cariño por tu dinero y tu tiempo NO COMPRES EN RIVERA COCO, ES UNA PORQUERIA!