Rivers

Initially tried to contact rivers as I hadn't received any dispatch notification or tracking. Just got automated responses saying they will contact within 24-48 hours. No contact. Follow up again, no contact. Pm in Facebook, no contact. Comment on a Facebook post, a copied message saying to pm them. After zero contact to any of my attempts, the order arrived. They'd sent me the wrong product. Should be simple right? Most companies would send you a return label. Not rivers, I've emailed including photos of the robot vacuum I ordered, and the incorrect one they sent me is ncluding a photo from their site showing they'd sent a cheaper advertised product. Still nothing, I commented on Facebook, they say please pm us, I put in a PayPal claim, they have still not responded to that. I decided to persist on the phone after waiting on hold and being cut off on multiple occasions, and get through to someone and they tell me they will send me a link to fill out, I fill it out, no response from rivers, I call again, they need a photo of the bar code, I send it, no response from rivers, I call again, they still haven't authorised the return! They are a nightmare! Am about to contact the accc, hopefully between them and PayPal I can get it sorted out because rivers clearly have no intention of fixing anything!
Photos of the white pet vac I ordered and the black standard model they sent advertised cheaper, but also has very poor reviews.

Avoid at all costs, order not delivered, they will not answer online enquiry and their phone is not answered or mysteriously hangs up. Looks like they are closing down and taking peoples money without providing the goods.

Just left River's Casino in Philadelphia on Delaware Avenue, patrons leaving by the dozens as I park, secondary to casino not paying out anything. The slots will give you a little just to keep you playing, but make sure to take your winnings (chump change) right back. Rivers Casino has been tight on paying out for some time now. Think twice before going there to have a little fun time off for yourself. They are just taking your money. If they weren't so greedy, they could be the no#1 Casino in Philly that people would flock to. Once people catch onto your game, they rarely come back anytime soon. People work too hard for their money. That Casino needs to loosen up. Save your money people.

I thought Rivers was a reputable company. DO NOT ORDER ONLINE! I returned an item and 3 months later I am still waiting for the refund. They do no reply to email correspondence and don't answer calls.

Have been ordering online with rivers for about 3 years, so I have a login that has my name and address attached and it has been the same address since I started using it. I always track my order through Australia Post. I went into check and said return incorrect address on item - please contact sender (I have lived at my address for 9 years and use the same address on all my online purchases). When I went to Rivers they just refunded my money as they do not redirect. I advised them that is was not a redirect as they have been sending goods to this address for 3 years. They didn't care and just said they could not redirect. I suggest that if you order from Rivers that you have it delivered to a Business Address using the Business Name that way the address will exist

Just got my order, a pair of shoes and a shirt, fast delivery, very happy customer. What you see is what you get. I buy a lot of things from this company never had any problem, fast shipping and what i buy is what i get.