Valarie L.

Ordered coffee on 17/08/2021 and was told for weeks that the coffee had been dispatched. Spoke to the courier company and they had never picked up my order. Tried for week to get a refund and ended up taking the matter to Fair Trading. Nespresso advised them I would get a refund on 16/09/2021 and it would take 10 business days. Of course no refund. Took the matter to NCAT and hearing was yesterday. No one from Nespresso turned up so NCAT ordered immediate payment. Not expecting to get refund.

I don't know why this guy is getting such good reviews. He came and replaced one key for us about 3 months ago and said he will need to order a shell for our other key takes about 2 week. I called him after 3 weeks he said he had it and we made an appointment. He did not show up and no call to cancelled. Called his mobile and 1300 number and it took a couple of days for him to call back and make another appointment again he did not show up and no call. This happened 7 times were I had to finish work early to make the appointment. I have now booked my car in at the dealer which I then have to loose a days work, but I know it will be done. It strikes me that under his terms and conditions he has a right to charge a $50 fee if we cancel at short notice or are not available for the appointment. Maybe he should have the same conditions on himself.

Have been ordering online with rivers for about 3 years, so I have a login that has my name and address attached and it has been the same address since I started using it. I always track my order through Australia Post. I went into check and said return incorrect address on item - please contact sender (I have lived at my address for 9 years and use the same address on all my online purchases). When I went to Rivers they just refunded my money as they do not redirect. I advised them that is was not a redirect as they have been sending goods to this address for 3 years. They didn't care and just said they could not redirect. I suggest that if you order from Rivers that you have it delivered to a Business Address using the Business Name that way the address will exist