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The company exhibits a polarized reputation, with a notable divide in customer experiences. Positive feedback highlights the artistry and quality of some wigs, with customers expressing satisfaction in specific cases. However, a significant number of reviews reveal critical issues, including long shipping times, discrepancies between ordered and received products, and difficulties in obtaining refunds. Many customers report frustrating experiences with customer service, particularly regarding return policies and communication barriers. Overall, while there are instances of product satisfaction, the prevalent concerns about service reliability and quality control suggest a need for substantial improvements in customer support and product consistency.
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Please read all of these reviews, they are correct. This company was a nightmare to deal with. The wig I received had a horrible dull orange/pumpkin color with the texture of straw. The style did not match the picture that I had selected on their web site either. You have to email them since they don't have a customer service number. I would have had
to pay for return shipping and send this wig back to China, purchase a tracking number, and pay a $20.00 restocking fee. Since I bought it through PayPal, I was able to file a claim with PayPal's resolution center. I couldn't donate his wig because it was so hideous, so it went in the trash. I'm surprise this company is still in business! Mary Beth
Bad quality hair piece that didn't fit and was the wrong color and then they refused to do a return.
Horrible, rip off I would not even waste time returning it. Delivery took forever. A peace of crap sold for $140. Please! Do not throw your money away like I did.
I have paid for wig £174.00 and i received just a request: PAYPAL SLIPPERSIN *******9001 TW91EH UNITED KINGDOM I don't know how to take my money back because they don. T respond to any email.If somebody recovered the money please tell me how. I not recommend this site to buy
REWIGS. Read this entire review
Use PAYPAL SO YOU CAN have protection this seller is in CA uses site to get money sends you trash then offers a 1/3 refund! Fake positive reviews also from the seller!
FILE A CLAIM because this
SELLER is IN California…. Not China Save your shipping box they will try to make you return items to China so they do not have to pay refunds***** I got 100% of my money back from PayPal!
Filed a claim ** seller has ripped off hundreds of people
This is really a scam
NEVER do business with these liars and thieves!
They take your money and do NOT stand behind their products, nor do they honor their policies or promises!
Inferior on EVERY level!
The WORST!
The wig is absolutely poor quality. Not possible to get full refund for wig. I had purchased this wig for£113 & £10.00 delivery.
Rewigs issued me money back only £38.00, I can't understand why? The wig still new newer worn.
Don't bay any products from this company.
Very poor service.
Please do not buy any products from rewig because I already had the problem which I have to ask my chase bank for help today( 4/20/2021).
1/ The real product is not as good as it was shown on the website. Different color, different length, poor texture.
2/ When you want to get the refund, even we agree to pay the repacking fee as the policy said, they tried to drag on, delay the process, don't give us the address to return. They said we must get returning permission but they never give us.
3/ When I said my bank will handle the dispute, they agreed just to refund me 15%(?)
If you want to see pictures or emails from them, contact me via this email: *******@gmail.com, I will provide you all the illustrations.
Very bad business. Please not to buy any products from them.
I ordered on January 26. It has been right at 4 months and they have not sent my order. I have inquired numerous times and said I wanted a refund. The only response I get is it is handmade and takes a while. I have continued to ask for my $139 back with no response. DO NOT ORDER FROM THEM.
Purchased a short human hair wig w/ lace cap for a total of $402.00. Contacted them same afternoon I received it. The unit was made very poorly. Hair used not good quality. Hair came out when gently brushed! Not made well, not same hair style as show on line in picture. They offered 8% of cost, then 13% then nearly 50% of cost of unit.
Thank goodness I used Paypal to make purchase which protects your purchase. WARNING! DO NOT PURCHASE FROM THIS COMPANY. IT IS NOT REPUTABLE!
I ordered two wigs from this company neither looked like the wig the model wore. The bangs were chopped up very badly on the medium length wig. I sent them pictures and they asked me if I had cut the bangs. I had told them previously that's how the wig came. They offered me 13% back. That was a slap on the face since I paid $195. The short wig I don't like but it can be fixed. Please don't waste your money on this company. I am very disappointed.
I found they're scanning people, I'm black' They sent a wig for a white women I'm not peditist. I just can't wear the wig, I canceled the order right away, they said I had too pay 40% of the order because if came from the factory; it's not I paid for. Don't order from them beware; they're scanners I'm going too the BBB on your so. Alled company and you can have this white girls wig back, I didn't order this!
Please pay attention to the reviews, this company uses pictures from other sites to have you think that it's their work! I made a claim through PayPal and got a full refund.
This product looks like it was something you'd buy in a dollar store! Over $300 paid for a product and its absolutely nothing like the description. There's no hairline, the hair itself has no weight to it and it's BRIGHT red not brunette with highlights. They don't back their product and only want to return 17% of the purchase price! You're basically supporting a HUGE scam by purchasing from this company
PLEASE DO NOT BUY FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND THE WIG YOU GET ISN'T EVEN CLOSE TO THE COLOR OR ANYTHING LIKE IN THE PICTURE'S. I KNOW BECAUSE I WAS SCAMMED. AGAIN, PLEASE DON'T BUY FROM THIS COMPANY.
I already bought hair wigs for 9 days, but the status still is processing. Don't know when I will shipping. So frustrated. Don't buy from its website.
I placed and order in December, it's now February and I still have not received my order. On February 1st I received an email saying there was a problem with my order and it will ship next week. It is now February 16th and I received another email saying there was yet another problem. Never again will I shop with rewigs! Buyers beware! Let's just hope I don't have to fight for a refund.
Re-wigs are a rip-off they promise they promise to give a refund if your not happy with the wig but that's a Lie once they get hold of your money you might as well forget seeing it ever again the wigs are $#*! the Service is $#*! everything thing about them is absolutely $#*! Do Not Ever Buy Wigs from them you will cry your self to sleep it was such a big step for me to buy a wig in the first place and then to go through the hell that they put me just left me feeling depressed I hate this company for doing this to there customers who have medical conditions that have left them without hair and confidence to ever trust any other hair company life's hard enough without hair and then these companies only care about making money off sick people absolutely disgusted and angry with them Please Do Not Buy Anything from them.
The wig was not human hair. Don't bother buying from this company they rip you off. They don't give you the full refund. So if your total was 151.00 you will only get a refund of 17.55. And they don't won't the wig back so that should tell you something about their product.
This company is a rip off don't deal with them. The product was a joke! And they called it a wig!~!
They donot refund your money! They are in China so what are you going to do? Do not deal with companies in China! If anyone needs a costume wig I have a $161.00 dollar one.
Answer: Yes i have the SAME belief as you. Poor or no customer service replies and incorrect product delivered
Answer: BULLSHIT! Don't even go there! I tried cancellation since day 1 7 hours later, and you didn't get back to me 3 days later, still asking why I wanted to cancel, nothing about my cancellation, still and all sent me the piece of shit anyway, you people got balls! Come bring you crooked business here and see what happens, that's why you do what you do, because you're in China, but there's a saying what goes around comes around! You'll get yours! For all the people you' scammed!
Answer: Read the above reviews. A month wait and then a very WRONG wig, unfit to wear, wrong size, wrong color, shoddy workmanship from CHINA! You've ben had/scammed! Contact your credit card company, PayPal or however you paid to try to stop payment to the scammers.
Answer: No! No! No! Or the headache of getting a refund! Do not order from them.
Answer: This is not a reputable company! They sell shoddy products! They do not hold to there return policy!
Answer: ReWigs has the worst customer service, I ordered a wig over a month ago that was in stock and it still has not shipped... I reached out to ReWigs and received an email that said "wait"...? No shipping information, no date of when it will be shipped... nothing. I ordered it for Christmas and an left with nothing... I'm loosing my hair because I'm sick and spent every extra dime I had on ordering it... I feel mislead when it said it was in stock... something in stock does not take over 5 weeks to ship.